The Complete Guide to Paying Your NW Natural Bill by Phone

Paying your energy bill is an essential part of being a NW Natural customer. While you have several options to pay your natural gas bill using the phone to pay is one of the quickest and easiest methods. In this comprehensive guide we’ll walk you through everything you need to know about paying your NW Natural bill by phone.

Overview of NW Natural Bill Pay Options

NW Natural offers customers several convenient ways to pay their energy bills each month including

• Online through the customer payment portal
• By phone
• In person at an authorized pay station
• By mail

The online payment portal allows you to securely pay by credit/debit card, check your account activity, view past bills, and more. Paying online is fast, easy, and can be done 24/7.

However, paying by phone is another excellent option, especially if you prefer talking to a real person or don’t have access to a computer When you call NW Natural’s automated payment system, you can quickly make a payment using your preferred method Keep reading to learn more about how to pay your NW Natural bill by phone.

Benefits of Paying Your NW Natural Bill by Phone

Here are some of the biggest benefits of paying your NW Natural bill over the phone:

• It’s fast – The entire payment process takes just a few minutes. After dialing the number, simply follow the automated prompts to enter your account information and payment details.

• Available 24/7 – You can call to make a payment anytime, day or night. The automated system is always available.

• Multiple payment methods accepted – Payments can be made securely by debit/credit card or by electronic check.

• Confirmation number provided – You’ll receive a confirmation number at the end to verify your payment went through.

• Talk to a real person – If needed, you have the option to speak with a customer service agent for assistance.

• Accessible – For those without internet access, paying by phone is easy and convenient.

Paying by phone is quick, reliable, and accepts multiple payment types, making it a great bill payment option for NW Natural customers.

Step-by-Step Guide to Paying Your NW Natural Bill by Phone

Paying your NW Natural gas bill by phone is simple and straightforward. Just follow these steps:

1. Locate your NW Natural account number

Before calling to pay your bill, make sure you have your 9-digit NW Natural account number handy. This can be found printed on your monthly statement. Having your account number ready will speed up the payment process.

2. Dial the toll-free automated pay-by-phone number

To make a payment on your NW Natural account by phone, call 1-833-347-2116. This automated number will safely and securely process your payment.

3. Select your language preference

When the call is answered, you’ll be prompted to select your language preference – English or Spanish.

4. Enter your 9-digit NW Natural account number

Following the voice prompts, input your 9-digit NW Natural account number using your phone keypad.

5. Select your payment amount

Next, you’ll have two options:

• Press 1 to pay the Total Amount Due printed on your latest bill

• Press 2 to pay a Different Amount than what’s due

Choosing option 2 allows you to specify a custom payment amount.

6. Enter your payment information

After selecting the payment amount, you’ll then be asked to enter your payment method – debit/credit card or checking account.

Have your card or account information ready to input into the automated system.

7. Receive a confirmation number

At the end of the call, make sure to write down the 11-digit confirmation number provided by the automated system. This will confirm that your payment was received.

And that’s it! By following these simple steps, you can pay your monthly NW Natural bill conveniently over the phone in just minutes.

Helpful Tips for Paying Your NW Natural Bill by Phone

To ensure a quick and easy phone payment experience, keep these tips in mind:

• Have your account number and payment info ready before calling. This will speed up the process.

• Call from a quiet area to easily hear the voice prompts for inputting your account and payment details.

• Write down the confirmation number at the end to retain proof of your payment.

• If you need help, press 0 at any time to speak with a NW Natural customer service agent.

• You can check your account online to confirm the payment was applied properly.

• Payments by 6 p.m. Pacific Time will be credited the same day.

By preparing ahead of time and following the voice prompts, you’ll be able to pay your NW Natural bill by phone seamlessly.

What Payment Methods Can be Used to Pay My NW Natural Bill by Phone?

When paying your NW Natural bill by phone, you have two secure payment method options:

Credit/Debit Card

The automated pay-by-phone system will safely accept Visa, Mastercard, American Express, and Discover cards. Have your card number, expiration date, and security code ready to input.

Checking Account (Electronic Check)

You can also pay directly from your checking account by providing your account number and routing number. Debit cards with a Visa or Mastercard logo cannot be processed as a checking account payment.

The automated system will guide you through entering the necessary information for both card and checking account payments.

Can I Set Up Recurring Payments by Phone?

Unfortunately, you cannot set up automatic recurring payments by calling the NW Natural pay-by-phone number directly.

However, you can enroll in AutoPay through NW Natural’s online customer portal or by submitting an AutoPay enrollment form.

With AutoPay, your monthly NW Natural bill is paid automatically on the due date via your preferred payment method. Enrolling in AutoPay can help you avoid late fees.

While recurring payments can’t be established over the phone, the phone payment system is still extremely useful for making one-time payments each month or whenever needed.

What if I Have an Issue or Question About My Bill?

If you have an issue, dispute, or question about the balance due on your NW Natural account, the automated phone payment system may not be able to fully help resolve it.

Here are a few better options if you need to discuss your bill or account in more detail:

• Call NW Natural customer service at 1-800-422-4012 Monday-Friday between 7 a.m. and 6 p.m. Pacific Time.

• Email customer support and explain your issue or question.

• Log into the online account portal and use the message center to contact NW Natural.

The customer service team can help investigate any billing problems or discrepancies. However, for routine bill payments, the automated pay-by-phone system works great.

What Happens if My Payment Fails or Gets Declined?

If your phone payment gets declined due to insufficient funds or another issue, you will NOT receive a confirmation number at the end of the call.

This indicates the payment did not go through, and your account remains unpaid. If this happens, you should:

• Call NW Natural customer service at 1-800-422-4012 to notify them and arrange another payment.

• Log into your online account and process a new payment successfully.

• Or pay in person at an authorized pay station location.

Do not ignore a failed payment, as additional fees can be charged to past due accounts. Resolve the issue promptly to keep your account in good standing.

Can I Pay Multiple NW Natural Accounts Using the Pay-By-Phone System?

Yes, the automated phone payment system allows you to pay multiple NW Natural accounts during a single call.

After making a payment on your first account, stay on the line and you will be prompted to enter another account number if you wish to continue paying other accounts.

This is useful if you need to pay bills for multiple properties or services under different account numbers. The process is the same for adding additional accounts.

Is There a Fee for Paying My Bill by Phone?

The good news is there are no fees or charges for paying your NW Natural bill over the phone using the automated system. It is a free payment option.

You’ll only be required to submit your actual bill payment amount – no added costs. The same goes for the other payment methods like online, in person, or by mail.

Key Takeaways: Your NW Natural Bill Pay Phone Number Cheat Sheet

• Call 1-833-347-2116 anytime to pay your NW Natural bill by phone. Have your account number ready.

• Follow the voice prompts to enter your payment details and card/account information.

• Payment methods accepted are credit/debit cards and checking accounts.

• Receive and note an 11-digit confirmation number to verify your payment went through.

• Payments by 6 p.m. Pacific Time will post to your account the same day.

• The automated system is available 24/7 for your convenience.