Having your trash and recycling picked up regularly is an essential service for any home. As an Oak Ridge Hauling customer it’s important to pay your bill on time each month to avoid any service interruptions. This guide will walk through the available options to pay your Oak Ridge Hauling bill conveniently.
Overview of Oak Ridge Hauling
Oak Ridge Hauling provides trash and recycling collection services to residents in Oak Ridge TN. They offer weekly curbside pickup on designated days for garbage recycling, brush, and other waste.
As the authorized residential solid waste contractor in Oak Ridge, Oak Ridge Hauling manages trash and recycling for over 12,000 homes. They provide essential sanitation services to keep the community clean.
Oak Ridge Hauling Billing and Account Management
Customers are billed quarterly for Oak Ridge Hauling service, Statements are sent out every 3 months containing charges for the previous 3 months
Payment is due within 30 days of the statement date to avoid late fees. Accounts can be accessed online to view balance, make payments, and manage account details.
Ways to Pay Your Oak Ridge Hauling Bill
Oak Ridge Hauling offers several convenient payment options:
Pay Online
The fastest way to pay is online through the Oak Ridge Hauling customer portal:
- Go to www.soft-pak.com and click “Pay Online”
- Login or register for an account using your account number
- Select “Make Payment” and enter your payment details
- Payment will process instantly
You can also setup recurring payments online to have your bill paid automatically.
Pay by Phone
Call the Oak Ridge Hauling payment line at (865) 481-6543 to pay over the phone. You can make a one-time payment using your credit card or checking account details.
Pay by Mail
Mail your payment stub along with a check or money order to the payment address listed on your bill. Allow 7-10 days for mailed payments to process.
Pay in Person
Take your Oak Ridge Hauling bill to the Municipal Building at 200 S. Tulane Ave. and pay with cash, check, or credit/debit.
Auto Bill Pay
Enroll in auto bill pay at www.soft-pak.com to have payments automatically debited from your bank account each quarter.
Pay via Your Bank
Many banks allow you to pay bills online through their bill pay service. Just add Oak Ridge Hauling as a payee and submit payments through your bank.
Tips for Paying Your Bill
Follow these tips for paying your Oak Ridge Hauling bill with ease:
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Pay online for fastest processing
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Sign up for text/email reminders when your bill is ready
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Avoid late fees by paying a few days before the due date
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Set up recurring auto payments for worry-free billing
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Update your account information if moving
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Contact customer service with any billing questions
Avoid Late Fees and Service Disruptions
Pay your Oak Ridge Hauling bill by the due date listed to avoid:
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Late payment penalties – a fee will be charged if payment is not received on time
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Service interruptions – trash and recycling pickup may be suspended for past due accounts
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Causing waste to pile up outside your home
What to Do if You Can’t Pay Your Bill
If you are unable to pay your bill, contact Oak Ridge Hauling immediately to discuss payment plan options:
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Payment extensions – requests additional time to pay your balance
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Payment arrangements – set up a plan to pay the past due amount over time
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Partial payments – pay what you can until you get back on track
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Special hardship options – reduced costs or waived fees if qualified
Communicate with them to find a solution, avoid collection actions, and keep your service.
Customer Account Management Tips
Take advantage of Oak Ridge Hauling’s online account access to manage your billing details conveniently:
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Update contact information if moving
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View billing and payment history
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Set up paperless billing to go green
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Sign up for reminders when your bill is ready
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Submit service requests like scheduling bulk pickups
Oak Ridge Hauling Bill Pay FAQs
Here are answers to commonly asked questions about paying your Oak Ridge Hauling bill:
What are the accepted payment methods?
You can pay your bill online, by phone, mail, auto-pay, in person, or through your bank. Accepted payment types are credit card, debit card, check, cash, and bank transfer.
When will late fees be charged to my account?
Late fees are applied if payment is received after the due date on your quarterly bill. The fee amount will be indicated on your statement.
What do I do if my bill amount seems incorrect?
Contact Oak Ridge Hauling customer service if your bill total appears inaccurate. They will investigate and make any needed corrections.
How can I get a copy of my previous billing statements?
Login to your online account portal to access and print your last 12 month’s of billing history. You can also call customer service to request statement copies.
What should I do if my mailing address changes?
Update your contact information through your online account or by calling customer service to ensure you continue receiving uninterrupted service and billing statements.
Who do I contact for service issues like missed pickups?
Reach out to Oak Ridge Hauling customer support for any service issues like missed collections. They will address the problem promptly.
Reliable trash and recycling collection is essential. Paying your Oak Ridge Hauling bill on time through the convenient options provided ensures uninterrupted service. Contact them right away if you need assistance or have billing questions.
Pay in person or by mail
To pay your utility bill in person or by mail, make your check out to Oak Ridge Utility District, and reference your account number. Then drop it off anytime Monday through Friday from 8 a.m. – 5 p.m. at our office: 120 S. Jefferson Circle, Oak Ridge, TN 37830. Or, mail it to the same address. If you have any questions, please feel to call our Customer Service Department at (865) 483-1377 or toll-free at (888) 483-1377.
For your convenience, your bill can be deducted directly from your bank account. Your payment will automatically process on the due date, then will be deducted from your bank account the following business day and you never have to worry about being past due again.
With e-Bill, you no longer have to worry about not getting your bill on time. By setting up an online account on our website, you will receive the option to sign up for e-Bill. You will receive an email each month when your bill has been generated and is ready to view through your e-Biz account.
If you choose, you can still sign up for bank draft without becoming an e-Bill customer. Each month you will receive your gas bill that contains the message, “PREPAY AUTHORIZATION.” We will automatically draft from your bank account on the business day after the due date.
If you have any questions about your bill or to sign up for bank draft and/or e-Bill, please call our Customer Service Department at (865) 483-1377 or toll-free at (888) 483-1377 for more information.
To pay by phone, simply call our automated payment system at (865) 220-6600, and have your account number and credit card information handy. There is no fee to make your payment using our automated phone system.
Take the worry and guesswork out of budgeting for your energy bills. Our Levelized Billing option means your monthly payment amount will be spread out evenly to prevent extreme costs throughout the year. However, your amount will fluctuate some each month to reflect an accurate 12 month average. You will be able to sign up for Levelized Billing at any point during the year, as long as you have 12 months of usage history at your address and account is fully paid and current on all charges. Upon discontinuance of service, for any reason, settlement shall be made immediately for the balance in the customer’s account.
