Paying your electricity bill on time every month is an essential part of being a responsible Og&E customer. However, with busy schedules, it can be easy to forget when your bill is due or misplace your payment information. Thankfully Og&E offers several convenient ways to pay your bill so you never have to worry about late fees or service interruptions. In this comprehensive guide we will walk through the various bill pay options Og&E provides along with tips to make paying your bill fast and hassle-free.
Overview of Og&E Bill Pay
Og&E offers residential customers multiple ways to pay their monthly electricity bills. The most popular options include paying online, by phone by mail, or in person.
Online Bill Pay
The easiest way for most customers to pay their Og&E bill is through online bill pay on the Og&E website. To use this option, you must first create an online account on the website. Once your account is established, you can securely log in each month and submit your payment by linking a bank account, debit card, or credit card. Online payments are processed immediately so you don’t have to worry about your bill getting lost in the mail. You’ll receive an email confirmation with your payment details.
Pay By Phone
You can call Og to make your payment if you’d rather talk to someone. This system is open 24 hours a day, seven days a week, and debit cards, credit cards, and checking or savings accounts can all be used to pay. There is a small $2 service fee per transaction.
Pay By Mail
For customers who don’t have internet access or prefer not to pay online, sending your payment by mail is an easy option. Include your payment stub along with a check or money order payable to Og&E and mail it to their payment address printed on your bill. Be sure to allow 7-10 business days for your mailed payment to process.
In-Person Payments
You can also pay your Og&E bill in person at one of their authorized pay stations around Oklahoma City. Bring your bill or account number along with your payment method. Cash payments cost $1.50 while credit/debit payments have a $3.50 service fee.
Tips for Paying Your Og&E Bill
Follow these tips for stress-free Og&E bill payment:
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Sign up for paperless billing – Reduce clutter and ensure on-time payment by opting to receive bills electronically.
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Set up auto-pay – Set your payments to automatically deduct from your bank account each month. Just monitor your account to make sure funds are available.
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Pay early – Don’t wait until the due date, submit payment a few days early to avoid late fees.
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Check account alerts – Og&E can send email/text alerts about your balance and due date so you never forget.
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Use Og&E’s app – The mobile app allows you to easily monitor and pay your bill from anywhere.
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Have your account number – Having your Og&E account number handy speeds up phone and in-person payments.
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Update payment info – Make sure Og&E has your most current debit/credit card or bank account details to avoid declined payments.
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Review billing history – Log in online periodically to review your payment history and detect any discrepancies.
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Contact customer support – If you have bill questions or payment issues, Og&E’s customer service team is available to help.
Og&E Bill Pay FAQs
If you’re new to paying your electric bill or have additional questions about Og&E’s payment options, check out these commonly asked questions:
What are Og&E’s customer service hours?
Og&E customer service representatives are available from 8am-5pm CT Monday-Friday to assist residential customers. Call 405-272-9741 (OKC metro) or 800-272-9741 (outside OKC).
What fees or charges does Og&E charge for paying my bill?
The only fees Og&E collects for bill payment are:
- $1.50 for cash payments made at pay stations
- $3.50 for credit/debit payments made at pay stations
Any other transaction fees are from third-party payment processors. Og&E does not collect or benefit from these fees.
When is my bill due each month?
Og&E bills are due around the 10th of each month. However, your specific bill due date is printed on your monthly statement. Late fees apply if payment is received after the due date.
Does Og&E offer any bill assistance programs?
Yes, Og&E partners with several programs to provide bill payment assistance, energy efficiency solutions, and weatherization services for qualifying limited income customers. Visit their website to learn more about financial assistance programs.
What do I do if I’m moving and need to stop service?
Contact Og&E as soon as possible to arrange shutting off service at your old address. Provide them with your move out date and new address so they can seamlessly transition your service.
What forms of payment does Og&E accept?
Og&E accepts payments by cash, check, money order, debit card, credit card, and bank transfers. They do not accept pre-paid debit cards. Check their website for any payment restrictions.
Is there a way to pay without my Og&E account number?
If you do not have your account number, you can search your address or phone number to access your account for payment. Have proper ID ready if paying at an authorized pay station.
Handling Billing Disputes and Errors
Despite Og&E’s commitment to accurate billing, occasionally mistakes can happen. Here are some tips if you find suspicious charges or errors on your bill:
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Review all bill charges to verify accuracy. Compare to previous monthly statements.
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If you find an error, contact Og&E’s customer service team right away to report it.
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Provide photos or documentation that supports the error you found.
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An Og&E representative will investigate and make corrections as needed.
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Pay the undisputed portion of your balance while disputed amounts are examined.
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If necessary, submit a formal complaint with the utility provider regulator in your state.
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As a last resort if needed, consult with a consumer attorney regarding legal options.
By following proper procedures and working cooperatively with Og&E’s customer service, most bill disputes can be resolved. Keep copies of all bills, communications, and documents related to the dispute.
Leverage Online Account Management
Finally, registering for an online Og&E customer account provides ultimate convenience and control over your billing and payments. With an online account you can:
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Securely log in to view real-time account balances and payment history
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Sign up for paperless billing and automatic payments
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Submit payments through various payment methods
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Update personal contact information and payment methods
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Monitor daily energy usage and set usage alerts
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Report outages or service issues
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Receive billing reminders and payment confirmation emails
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Go paperless by accessing bills and statements digitally
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View payment receipts and tax documents
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Manage account for multiple properties from one login
This digital access makes managing all aspects of your Og&E service faster and more efficient on your schedule.
Keeping on top of your monthly Og&E bill ensures uninterrupted electricity and avoids expensive penalties. Use this guide to choose the most convenient payment options and take control of your account. With numerous ways to pay your bill, on time payment can easily become a habit.