How to Pay Your Ontario Municipal Utilities Bill Online

Paying your utilities bill on time each month to the City of Ontario Municipal Utilities Company is easy and convenient through the online payment system. The utilities covered include water, sewer, and trash services. In this comprehensive guide, we’ll walk through all the tips for setting up and using your online account to pay your municipal utilities bill.

Overview of Ontario Municipal Utilities Payment Options

The City of Ontario offers residential and commercial customers multiple options for paying utility bills

• Online Account Payment—Use your safe online account to pay with a credit or debit card or an e-check. Can setup recurring payments.

• Phone Payment – Call the automated phone payment line anytime or speak with a customer service agent during business hours.

• Mail – Send a check or money order with your payment stub in the provided envelope.

• In Person – Pay at Ontario City Hall or authorized payment locations around the city

• Drop Box: You can leave your payment at City Hall or the Municipal Utilities Company’s drop boxes after business hours.

• Automatic Bank Draft – Sign up to have your bill automatically drafted from your checking or savings account each month,

Having flexible payment methods makes it easy to pay your municipal utilities bill on time. The online account system is the most convenient way to manage payments.

How to Sign Up for an Online Account

Signing up for online account access only takes a few minutes. On the Ontario Municipal Utilities website, click on “Pay Water Bill” then “NEW Customer Payment System”.

You’ll need your new 10-digit account number and 4-digit EPay ID found on your latest bill. Enter this info and click “Register Now”. Complete the registration form with your contact details.

After registering, you’ll receive an email to verify your account. Click the link in the email to activate your online access. That’s it – you can now log in and manage your utilities account!

Pay Your Municipal Utilities Bill Online

Once logged into your online account, you can easily pay your water, sewer, and trash bill electronically. On the dashboard, you’ll see your current balance and due date.

To make a payment, click “Pay Bill” and enter your credit/debit card or bank account info. Make sure to select the correct utilities account if you have multiple. Review the details and submit payment.

The online system processes the payment instantly. You’ll receive a confirmation email with your payment details and updated balance. Paying through your online account is quick and convenient!

Setup Recurring Online Payments

For even more convenience, you can enroll in recurring automatic payments through your online municipal utilities account. This securely pays your bill each month on autopilot.

On the payments page, switch the option to “Recurring Payments” and pick your preferences. Select the start date, frequency, and payment method from your bank account or credit card.

The system will automatically deduct your bill amount monthly going forward. You can edit or cancel the recurring payments anytime. Setting up autopay gives peace of mind your bill is paid on time!

Go Paperless with Online E-Billing

Along with online payments, you can reduce paperwork and clutter by enrolling in paperless E-Billing. Just select “Paperless Billing” in your online account settings.

Once activated, you’ll receive an email when your new bill is ready to view. Log into your account and click “Billing & Usage” to access your online bill as a PDF anytime. No more waiting for snail mail delivery!

Going paperless with municipal utilities e-billing decreases environmental impact and makes bill management easier. I love the convenience of electronic billing.

Use the Ontario Mobile App for Payments

For paying your municipal utilities bill on the go, download the free Ontario mobile app for your Apple or Android device. You can quickly login to view and pay your bill right from your smartphone.

The app allows you to check your balance, see past bills, make one-time payments, set up recurring payments, view water usage, and more. Paying through the mobile app is incredibly fast and simple!

I often use the Ontario app to pay my bill while out running errands or traveling. The mobility makes utility bill payment smooth and stress-free!

Sign Up for Bill Reminders and Alerts

To prevent ever missing a municipal utilities bill payment, enroll in handy reminders and past due alerts. Log into your online account and manage your notifications.

You can opt to receive bill ready, due date, and payment confirmation emails and text messages. These give you helpful nudges to pay on time. I have bill reminders enabled so I never forget.

For added convenience, get the Ontario app to use push notifications. You’ll then receive billing alerts right on your smartphone. Staying on top of account notices ensures on-time payment!

Call the Municipal Utilities Payment Phone Line

If you prefer handling payments over the phone, you can call the City of Ontario Municipal Utilities automated payment system at (909) 395-2810. This line allows you to pay your water, sewer, and trash bill 24/7.

When you call, simply follow the phone prompts to access your account, check your balance, and make a payment by credit/debit card or electronic check. Have your 10-digit account number handy to pull up your account.

You can also opt to speak with a customer service agent to assist you with payment during regular business hours. The phone payment system is quick and convenient any time of day!

Mail In Your Payment with the Remittance Stub

For customers who prefer paying the traditional way, a payment stub is included with your monthly mailed paper utility bill. Detach the stub and return it with your check or money order in the provided envelope.

Be sure your 10-digit account number and payment amount are recorded correctly on the stub. Drop the envelope in the mail allowing 5-7 days for it to reach the city and avoid late fees. Mailing in your municipal utilities payment is reliable yet slower.

Pay in Person at Ontario City Hall

You can pay your municipal utilities bill in person at the Ontario City Hall office located at:

Ontario City Hall
303 East B Street
Ontario, CA 91764

City Hall is open Monday-Thursday 7:30am-5:30pm and Fridays 8am-5pm. You can pay by cash, check, credit/debit card, or money order at the second floor Utilities counter. After hours, use the drop box in the parking lot.

Paying at City Hall is convenient for those who prefer to pay cash or speak with a customer service rep face-to-face. Check the municipal website for current city office hours and holiday closures.

Enroll in Automatic Bank Draft Payments

The easiest way I handle my municipal utilities bills is by enrolling in automatic bank draft payments. This securely withdraws the amount due directly from your bank account each month.

To sign up, complete the authorization form through your online account or print and mail in the PDF form. Select the account you want drafted and the date each month. You’ll then see the payment deduction on your bank statements.

Bank drafts save the time and hassle of manually making payments every month. I love that my utility bill gets automatically paid on time without me having to do anything!

Tips to Avoid Late Fees and Disconnection

To avoid late payment fees and potential service disconnection, be sure to pay your Ontario municipal utilities bill by the due date every month. Log into your online account frequently to check balances and due dates.

Enroll in autopay and reminders so payments are never missed. If you cannot pay on time, call Municipal Utilities immediately to make payment arrangements. Keep your contact information updated so you receive billing notices.

By signing up for online account access and autopay, paying your City of Ontario water, sewer, and trash bill can be quick, easy, and stress-free! Utilize all the convenient electronic payment options.