Getting billed for medical services can be confusing and stressful. At Orange Pathology Associates, we aim to make paying your pathology bill as simple and straightforward as possible. This guide will walk you through your billing statement, online payment options, and other tips for managing your pathology bill.
Understanding Your Pathology Bill
After receiving services at Orange Pathology Associates, you’ll get a statement in the mail detailing your charges Key elements to look for
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Patient information Verify this matches your details Notify us if anything is incorrect.
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Date of service: The date you had your pathology testing or procedure.
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Service code: Lists the specific pathology services rendered using standard codes.
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Description: Brief description of each coded service.
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Charges: The billed cost for that service before adjustments.
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Adjustments: Any credits, discounts, or insurance payments applied to the charges.
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Patient balance: This is the amount you owe after adjustments are applied.
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Payment due date: The date your payment is due to avoid late fees or interest.
If you have questions on your billing codes, charges, or anything else on your statement, please contact our billing department for clarification.
Pay Your Bill Online
The fastest and easiest way to pay your Orange Pathology Associates bill is through our secure online payment portal. Here’s how:
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Go to orangepathology.ilabbill.com and select Statement Pay.
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Enter your account number and 4-digit billing PIN. These are on your statement.
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Select your balance due date and enter your payment amount.
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Submit payment using a debit/credit card or eCheck.
You’ll receive an emailed receipt confirming your payment. Our online system is available 24/7 for your convenience.
Pay by Phone
To pay your pathology bill over the phone with a service agent, call 845-341-3150. Have your billing statement available to reference your account details.
Phone payments can be made:
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Monday-Friday, 8:30am-4:30pm ET
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By debit/credit card or check
A billing representative will provide a confirmation number at the end verifying your payment.
Pay by Mail
Mail a check or money order along with your payment stub from your statement to:
Orange Pathology Associates
PO Box 8000 Dept 551
Buffalo, NY 14267
Make checks payable to Orange Pathology Associates. Allow 7-10 days for mail delivery to ensure on-time payment.
Set Up a Payment Plan
If you can’t pay your full balance due, call our billing department to set up a monthly payment plan. We’ll work with you to create affordable installments that fit your budget. Payment plans help avoid further late fees or collection actions.
Apply for Financial Assistance
Orange Pathology Associates offers financial assistance programs for patients based on financial need. To see if you qualify:
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Call 845-341-3150 and request a financial assistance application
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Submit the completed application with income verification
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A representative will notify you if you’ve been approved
Financial assistance can greatly reduce or even eliminate your balance owed.
Use a Health Savings Account
If you have a health savings account (HSA) or flexible spending account (FSA), you can use pre-tax funds from these to pay your pathology bill.
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Check your account balance and available funds
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Pay your bill through the online portal or by mailing a check
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Keep the receipt for your records
HSAs and FSAs help minimize healthcare costs.
Review Your Health Insurance
It’s important to understand your health insurance coverage and benefits related to pathology services. Check your plan details or call your insurer with questions on:
- Pathology coverage and out-of-pocket costs
- Network labs and pricing
- Claim submission processes
- Eligible services under your policy
Knowing your insurance specifics can prevent surprise bills. Notify us immediately if your policy changes.
Communication is Key
At Orange Pathology Associates, our billing team is here to help if you have any questions or difficulties related to your statement charges, insurance, payments, or creating a manageable budget. Don’t hesitate to reach out.
Managing medical bills can be complicated and stressful if you feel lost or overwhelmed. But our staff makes the process as simple as possible and works with you to find solutions.
Avoid Late Fees
To avoid late payment fees or interest charges, be sure to pay your balance by the due date listed on your statement. Orange Pathology Associates assesses:
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5% late fee on balances 30 days past due
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12% annual interest rate charged monthly
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Collection fees if sent to a collection agency
If you anticipate issues paying on time, call us so we can discuss arrangements before your account becomes past due.
Request an Itemized Statement
If you need a statement detailing each specific charge from your pathology services, you can request an itemized bill from our billing department.
This lists separate line items for tests, procedures, laboratory work, physician services, and supplies. Use this to understand billing codes and charges or submit to insurance.
Change Your Contact Information
To ensure you receive pathology bills and other important notifications, keep your contact information current with our office.
Promptly update us if you:
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Move addresses
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Get a new phone number
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Want us to email rather than mail statements
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Need to change emergency contacts
Contact our billing department to update your details so you don’t miss a bill.
Take Advantage of Our Portal
In addition to online bill pay, our patient portal provides other useful tools for managing your account:
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Access billing statements and payment history
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Sign up for paperless billing
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Check insurance and benefits
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View appointment details
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Securely message our billing staff
The portal makes organizing your pathology billing easy and efficient.
We’re Here to Help
Our Orange Pathology Associates billing specialists are trained to help you understand your statement, go over insurance concerns, set up payments plans, discuss financial assistance, and address any other billing questions. Don’t hesitate to reach out to us for assistance – we’re happy to help guide you through the process.
Gastrointestinal / GI
We are committed to providing you with accurate diagnoses delivered by our team of highly trained pathologists, who hail from globally respected institutions. You can expect to receive your results in just about one business day for routine cases. Additionally, our dedication to your convenience means youll have instant access to real-time pathology reports, and our pathologists are available around the clock, ensuring that your care stands out and remains accessible whenever you need it.
Direct Access to Pathologists
We believe in fostering strong collaborations with clinicians. Our pathologists are readily available by phone at all times, ensuring seamless communication and offering valuable support when needed. This direct access enhances the quality of patient care and facilitates prompt decision-making.