Paying medical bills can be confusing and stressful. At OSU Medical Center, we aim to simplify the billing and payment process so you can focus on your health. In this article, we’ll walk through everything you need to know about paying your OSU Medical Center medical bills conveniently online.
Overview of OSU Medical Center Bill Pay
OSU Medical Center provides an online bill pay system called MyChart that allows you to view your account balances, make payments, set up payment plans, and more. This secure system connects directly to your OSU Medical Center billing account, so you can take care of your medical bills completely online.
Some key features of OSU Medical Center online bill pay include
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Easy login Access your account anytime using your MyChart login credentials. If you don’t have a MyChart account yet you can sign up easily online.
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Account overview: See your outstanding balances, payment due dates, scheduled payments, payment history, and more in one convenient place.
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Make payments: Pay your medical bills online using a bank account, credit card, HSA, or FSA.
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Set up payment plans: Having trouble paying your balance in full? Set up customized payment plans to pay over time.
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Access billing statements: View, download, or print your billing statements.
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Contact billing services: Message OSU Medical Center billing services or call them directly from MyChart.
When You’ll Receive a Medical Bill from OSU
You’ll receive a medical bill from OSU Medical Center any time you receive care at any OSU facility or clinic. This includes primary care, specialist visits, hospital stays, procedures, lab tests, imaging, emergency care, and more.
Bills are typically sent within 30 days of receiving medical services. You may receive multiple bills for different services related to the same visit. For example, you may get separate bills for the facility fee, physician services, labs, medical supplies, etc.
It’s important to carefully review each bill you receive and follow up on any issues promptly. Tracking down billing problems is much easier when the care is still fresh in your mind.
How Medical Bills Are Calculated
Medical bills can seem confusing because of the multiple charges from different providers and departments. Here’s a quick breakdown of what may be included on an OSU Medical Center medical bill:
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Facility fees: Covers the cost of providing services in the hospital or clinic, including equipment, supplies, nursing staff, administration, etc.
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Physician fees: Covers the cost of the doctor’s time and expertise during your visit or procedure.
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Labs: Covers lab tests and analysis of blood work, tissue samples, etc.
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Imaging: Covers x-rays, CT scans, MRIs, and other imaging procedures.
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Medical supplies: Covers disposable or reusable supplies used during your visit.
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Medications: Covers medications administered during your visit.
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Outpatient surgery: May include separate fees for the facility, surgeon, anesthesia, and supplies if you have outpatient surgery.
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Inpatient hospital stays: Includes a daily room rate plus additional fees for each service provided during a hospital admission.
The specifics of how your medical bill is calculated depends on your insurance coverage. Those with insurance will pay negotiated rates for services, while uninsured patients pay the full charges.
Paying Your OSU Medical Center Bill Online
Paying online through MyChart is the easiest way to pay your OSU Medical Center medical bills. To pay online, simply:
- Log into your MyChart account.
- Locate the account balance you wish to pay.
- Select the “Pay Now” button.
- Choose a payment method—credit/debit card, bank account, HSA, or FSA.
- Enter your payment details and submit.
MyChart also allows you to:
- View bills from all OSU Medical Center facilities in one place.
- Make one-time or recurring payments.
- Set up customized payment plans for larger balances.
- Pay multiple bills at once.
- See your full payment history.
Payment receipts are provided online, so you’ll have a record of every payment you make through MyChart.
Other Ways to Pay Your Medical Bill
If you prefer not to pay online or are having issues with the online system, there are other payment options available:
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Pay by phone: Call 1-800-678-8037 and follow the prompts to make a payment.
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Pay by mail: Send a check or money order payable to OSU Medical Center along with your billing statement stub to the address on your statement. Be sure to include your account number on the check.
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Pay in person: Take your bill to the billing office at one of OSU Medical Center’s facilities. In-person payments can be made Monday through Friday from 8am to 4pm.
No matter which option you choose, be sure to pay by the due date listed on each statement to avoid late fees and interest charges.
Setting Up Payment Plans
If you can’t pay your full balance due, OSU Medical Center offers interest-free payment plans to help you budget your payments over time. Payment plans allow you to make more affordable monthly payments until your balance is paid in full.
Payment plans can be set up easily online through MyChart or by contacting the billing office directly for assistance. We’ll work with you to create a plan that fits your financial situation, with terms typically between 6 to 24 months. Just make sure to follow the monthly payment schedule so your account remains in good standing.
Financial Assistance Options
OSU Medical Center also offers financial assistance programs to help patients who qualify cover some or all of their medical bills. If paying your OSU Medical Center bills is a financial hardship, be sure to explore these options:
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PromptPay discount: Receive a 30% discount if you pay your entire balance within the first 30 days.
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Charity care: Full or partial bill forgiveness based on income and family size guidelines.
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Hardship exemptions: Case-by-case bill reductions or flexible payment plans for those experiencing hardship.
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Payment assistance: Interest-free loans or grants to help cover medical bills.
Check if you qualify for financial assistance before your first billing statement arrives. Submit your application as soon as possible to take advantage of the options available.
Avoiding Medical Bill Payment Problems
To prevent issues paying your OSU Medical Center bills on time, be sure to:
- Carefully review each statement and pay the balance due by the due date.
- Notify the billing office immediately if your address changes or if there are any errors on your statements.
- Contact the billing office promptly if you need help understanding a charge on your bill.
- Set up payment plans or apply for financial assistance in advance if you anticipate payment difficulties.
- Follow up on any unpaid bills to avoid being sent to collections.
Staying on top of your medical bills from the start and regularly paying balances due will help avoid bigger headaches down the road.
Getting Help with Medical Bill Inquiries
If you have any questions or issues related to an OSU Medical Center medical bill, the billing services team is here to help. Contact them via MyChart or call 1-800-678-8037 Monday through Friday from 8am to 4pm.
Some common reasons to contact billing services include:
- Asking a question about a charge on your bill
- Setting up a payment plan
- Applying for financial assistance
- Reporting incorrect demographics or insurance information
- Discussing an unpaid, overdue, or collections account
- Getting help with any billing issue
Don’t hesitate to reach out to the experts in OSU Medical Center’s billing office for personalized assistance. They can help explain your medical bills and make sure your account stays in good standing.
Take Control of Your Medical Bills
Medical bills don’t have to be scary and confusing. With OSU Medical Center’s convenient online bill pay through MyChart, you can view balances, make payments, set up plans, and manage your medical bills completely online.
Pay attention to each statement, meet payment deadlines, and don’t hesitate to contact billing services if you need help. Taking control of your medical payments ensures you limit financial stress and keep your accounts in good standing.
Focus on your health, and let us handle the rest! OSU Medical Center is dedicated to simplifying our billing process to provide an exceptional patient financial experience.
Ohio State offers an easy-to-understand single bill.
You will receive one bill for services received at Ohio State, which will include both physician and facility fees.
Your insurance may require that you meet an annual deductible and/or require that you pay a percentage of the bill rather than just an office visit co-payment. If you have any questions about your coverage, contact your insurance provider directly.
Please let us know as soon as possible if you do not have health insurance or you anticipate that you cannot pay your bill in full – learn more about financial assistance.
For help understanding the parts of your bill, review our billing fact sheet. If you have questions about your bill or would like to pay by phone, don’t hesitate to call us.
Paperless billing provides a secure, timely and eco-friendly option to view and pay your bills.
Understanding your hospital bill and your insurance | Ohio State Medical Center
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