How to Pay Your Otay Water District Bill

Having reliable access to clean water is one of life’s essentials. The Otay Water District provides this vital service to over 225,000 people in southeastern San Diego County. As a public water agency, they are committed to delivering quality water at reasonable rates to their service area

The Otay Water District needs customers to pay their water bills regularly and on time every month in order to keep its facilities and services running. The district makes it easy for customers to pay their water bill by giving them a number of convenient payment options.

Otay Water District Service Area

Many places in eastern Chula Vista, Jamul, Spring Valley, Rancho San Diego, and unincorporated El Cajon and La Mesa get their water from the Otay Water District. They take care of and run more than 1,700 miles of water pipelines, reservoirs, treatment plants, and other infrastructure.

The district’s service area has a population of around 225,000. They deliver roughly 41,000 acre-feet of water each year to residential, business agricultural and government customers.

Overview of Otay Water District Bills

• Bills are issued monthly and include charges for water used and service fees.

• Payment is due about 25 days after the bill is issued.

• Late fees apply to past due balances.

• Water rates are based on a tiered inclining block structure. Rates increase with higher usage.

• Sewer charges are billed annually based on winter average consumption.

• Various programs are available for senior and low-income customers.

Ways to Pay Your Otay Water District Bill

The district offers various payment options to provide customers flexibility and convenience in paying their monthly water bill on time.

Pay Online

• Pay by credit/debit card or electronic check through the district’s online payment system.

• View account history and make one-time or recurring payments.

• Sign up for paperless e-bills.

Pay by Phone

• Call 619-670-2222 to pay by credit/debit card using the automated phone system.

• Available 24/7 with no additional fees.

Pay by Mail

• Detach payment stub from bill and mail with check or money order to:

  Otay Water District
  P.O. Box 51375
  Los Angeles, CA 90051-5675

• Allow 5-7 days for mailed payments to process.

Pay in Person

• Visit the Otay Water District office at:

  2554 Sweetwater Springs Blvd.
  Spring Valley, CA 91978

• Pay by cash, check, credit/debit Monday-Friday 8am-5pm. An after-hours drop box is also available.

Pay at CheckFree Location

• Pay at local CheckFreePay locations such as 7-Eleven and Ace Cash Express.

• Visit checkfreepay.com to find participating locations.

Pay via Financial Institution

• Set up bill pay through your bank to send an automatic electronic payment each month.

• Confirm your district account number is on the payment.

Payment Tips and Reminders

• Have your 10-digit Otay Water District account number ready when making a payment.

• Allow 2-3 business days for mailed or in-person payments to process.

• Keep bank account information updated if paying electronically or via auto-debit.

• Contact Customer Service at 619-670-2222 with any billing or payment questions.

• Sign up for paperless billing and automatic payments to simplify payment.

Avoid Late Fees and Penalties

Otay Water District bills are due about 25 days after being issued each month. Late fees apply to past due balances:

• A 5% late charge is added to the outstanding balance if not paid by the due date.

• An additional deposit and fees up to $60 may be charged for suspended service due to non-payment.

• There is a $25 processing fee for returned checks or failed electronic payments.

Set payment reminders and utilize auto-pay options to avoid late fees. Contact Customer Service immediately if you anticipate difficulty paying on time.

Payment Assistance Programs

Otay understands that financial hardship can occasionally make it difficult to pay your water bill on time. They offer programs and resources to assist qualifying customers:

Payment Arrangements

• Payment plans or extensions may be available for past due balances.

• Arrangements are made on a case-by-case basis.

Leak Adjustments

• One-time bill adjustment if a leak caused unusually high water use.

• Must provide proof leak was repaired.

Low-Income Discount

• 30% discount on water for households at or below 150% of federal poverty level.

• Separate application process required.

Third Party Notification

• Have a friend or agency notified if your account is past due.

• Useful for seniors, disabled, or non-English speakers.

Contact Otay Water District Customer Service to learn more about bill pay assistance programs and eligibility.

Manage Your Account Online with SmartHub

Otay Water District offers a free online portal and mobile app called SmartHub for customers to easily monitor water use and payments. With SmartHub you can:

• Pay your bill online 24/7.

• View monthly water usage.

• Access billing history.

• Set up automatic payments.

• Receive notifications.

• And more!

SmartHub provides convenient account access anytime on your computer, smartphone or tablet. Download the mobile app or visit www.otaywater.gov to create your free SmartHub account.

Otay Water District Provides Essential Service

Reliable water service is vital for homes, businesses, agriculture, and fire protection in the Otay Water District service area. The district aims to make bill payment as quick and easy as possible for its customers.

They offer various options like online, phone, auto-pay, mail, or in-person payment. Understanding your monthly water bill and paying on time helps keep the district infrastructure operating smoothly. Contact Customer Service if you need assistance paying your Otay Water District water bill.