A Comprehensive Guide to Paying Your Water Bill with Paducah Water

Having access to clean, reliable water is something most of us take for granted. But keeping the water flowing requires infrastructure, maintenance, and professional water treatment – all of which costs money. That’s where water bills come in. For residents and businesses in Paducah, KY, your water service is provided by Paducah Water Works. Read on for a detailed guide on paying your Paducah Water bill quickly, easily, and on time every month.

Overview of Paducah Water Bills

Paducah Water provides water service to customers in Paducah, McCracken County, and parts of surrounding counties. They bill for water service on a monthly basis.

Bills are issued around the 20th of each month and payment is due by the 10th of the following month So your January usage will be billed in late January and due in early February

The utility mails paper bills or provides free electronic billing for account holders. Bills show previous balance, total new charges, and amount due. Late fees apply to past due balances.

Ways to Pay Your Paducah Water Bill

Paducah Water offers multiple payment options to fit every customer’s needs:

• Online – Pay by credit/debit card or e-check through the customer portal. A $1.95 processing fee applies.
• Phone – Call 270-442-2746 to pay by credit/debit card using the automated system.
• Mail – Send a check or money order to P.O. Box 2477, Paducah, KY 42002.
• Drop Boxes – Deposit payment at a convenient drop box location.
• In person – Pay with cash, check, or card at 1800 N 8th St.
• Auto Pay – Automatically draft payment from a bank account each month.

Read on for more details on the most commonly used options.

Paying Online

For fast and easy payment the Paducah Water customer portal allows online bill payment 24/7.

To pay online:

1. Go to www.pwwky.com and click “Pay Online.”

2. Select “Login” if you have an account or “Quick Pay” to make a one-time payment.

3. Enter your account number and balance due.

4. Provide credit/debit card details or e-check bank account information.

5. Confirm payment details and submit.

6. A receipt will be emailed to you.

Online payment confirmation is instant and you can view payment history in your account. A $1.95 processing fee applies per transaction.

Paying by Phone

Paducah Water’s automated phone payment system is available 24 hours a day at 270-442-2746.

To pay by phone:

1. Call 270-442-2746 and select Option 1 for the automated system.

2. Enter your 10 digit account number followed by the # sign.

3. Enter the payment amount when prompted.

4. Provide credit/debit card information.

5. Your payment will be immediately processed.

The phone payment process only takes a couple minutes. Just have your account number and bill handy.

Paying by Mail

To pay by mail, simply:

• Write your 10 digit account number on your check or money order.

• Make it payable to “Paducah Water.”

• Send to:

  Paducah Water
  PO Box 2477
  Paducah, KY 42002

• Allow 7-10 days for mailed payments to process and post to your account.

While slower to process than online payments, paying by mail avoids extra fees. Just be sure to mail your bill at least 7 days before the due date.

Paying in Person

Paducah Water accepts in-person payments at their office located at:

Paducah Water
1800 N 8th St
Paducah, KY 42001

The office is open Monday-Friday from 8am-4:30pm. Cash, check, money order, and credit/debit cards are accepted.

In person payments get applied to your account right away, avoiding late fees. Just bring your current bill to have your account number handy.

Enrolling in Auto-Pay

For maximum convenience, enroll in auto-pay to have your bill paid automatically each month.

To enroll in auto-pay:

1. Login to the online customer portal.

2. Click on “My Profile.”

3. Select the “Auto Pay” tab.

4. Enter your bank account information.

5. Choose the date each month that you want payment drafted.

6. Save your auto-pay settings.

Once setup, your bill will be paid on the same date every month, ensuring you never miss a payment. You can cancel or update auto-pay at any time through your online account.

Avoid Late Fees

To avoid incurring late fees and damaging your credit, be sure to:

• Open and review your bill as soon as you receive it.
• Calendar the due date so you don’t forget.
• Pay online or via phone for instant processing.
• Mail payment at least 7 days before your due date.
• Contact customer service immediately if you’ll have difficulty paying on time.

Paducah Water offers payment plans and assistance for accounts struggling to pay on time. Reach out to them as early as possible to avoid late penalties or service disruption.

Moving and Final Bills

If you are moving within Paducah Water’s service area, you’ll need to close out your account at your old address and open a new account for your new address.

To smoothly handle this process:

• Call customer service at least 3 days before your move to provide your move out and in dates.
• Provide a forwarding address to have your final bill sent to you.
• Pay off any remaining balance before your move out date.
• Give 1-2 days lead time to have water turned on at your new home before move in.
• Complete the new customer application for uninterrupted service.

Proper account closing ensures your final bill gets processed promptly and service starts on time at your new home.

Contacting Customer Service

If you have any questions or concerns about your water bill or service, contact Paducah Water Works customer service:

• By phone at 270-442-2746 Monday-Friday 8am-4:30pm.
• Email customer service at [email protected].
• In person at 1800 N 8th St.

The knowledgeable customer service team can assist with billing questions, making payments, updating your account, and any other needs.