Palm Coast Utility Online Bill Pay

How to Pay Your Palm Coast Utility Bill Online – A Quick and Easy Guide

Living in the beautiful city of Palm Coast, Florida comes with the responsibility of paying your monthly utility bill. This covers your water, sewer, trash, and stormwater services provided by the city. While you can pay in person, by phone, or by mail, the quickest and most convenient way is paying your Palm Coast utility bill online.

In this comprehensive guide, I’ll walk through the simple step-by-step process for setting up an online account and making online payments to the City of Palm Coast Utility Department Whether you just moved or have lived here for years, read on to learn how to manage your utility account and bills digitally

Benefits of Paying Your Palm Coast Utilities Online

Let’s first look at some of the major benefits of paying your Palm Coast utilities digitally:

• Convenience – Pay anytime, anywhere with an internet connection. Avoid mailing or dropping off payments.

• Efficiency – Takes just minutes to log in and make a payment. Much faster than writing and mailing checks.

• Payment Reminders – Get email alerts when your bill is ready and when it’s due. Never miss a payment.

• Automatic Payments – Set up recurring payments from your bank account or credit card.

• Paperless Billing – Go green and reduce clutter.

• Payment History – View past statements and payment receipts electronically.

• Account Management – Update account and contact information.

• Customer Support – Access online self-help resources and secure messaging.

Creating a Palm Coast Utility Account Profile

In order to pay your Palm Coast utility bill online, you must first create an account profile on the billing system.

Visit https://www.palmcoastgov.com/ and click on the “Pay Utility Bill” link at the top of the homepage. This will redirect you to the utility billing site.

Next, click the “New users please register here” link under the login fields. This allows you to set up your new user profile.

You will need to provide some basic information:

• Your utility account number
• Last name on the account
• Service street address
• Valid email address
• Phone number

After entering this info, create a username and password. Be sure to choose a strong password using a mix of letters, numbers, and symbols.

Read through the terms of use and privacy policy, then check the box to agree. Lastly, click “Register” to complete your online profile setup.

You can now use your email address and password to log into your Palm Coast utility account and access the various self-service options.

Making a One-Time Payment on Your Palm Coast Utility Bill

Once logged into your online account, you can easily make a payment on your latest utility bill.

1. Select “Pay Now”

After logging in, find and click the large blue “Pay Now” button. This will take you to the payment screen.

1. Confirm Account Balance

First, verify the account balance shown is for the proper utility service address. This is your current amount due.

1. Enter Payment Amount

Next, enter the payment amount in the field provided. You can pay the full balance due, minimum amount due, or a custom partial payment.

1. Select Payment Method

You have two payment options:

• Credit/Debit Card – Visa, Mastercard, Discover, American Express

• Electronic check – Use your checking or savings account details

1. Enter Payment Details

For cards, provide your card number, expiration date, and billing zip code. For electronic checks, enter your routing and account numbers found on your checks.

1. Review and Submit

Finally, review all details to ensure accuracy before clicking “Submit Payment” to complete the transaction.

Your online bill payment is now complete! The site will display a payment confirmation number and receipt. You can also have receipts emailed to your on-file address.

Enrolling in Recurring Auto Payments

For maximum convenience, I highly recommend enrolling in recurring automatic payments with the City of Palm Coast utility billing system. This securely saves your payment method on file to charge every month on your bill due date.

Follow these instructions to set up auto pay:

1. Click on “Auto Pay Program”

After logging into your account, click on “Auto Pay Program” in the top menu.

1. Select Auto Pay Type

Choose between credit/debit card auto pay or bank account (e-check) auto pay.

1. Enter Payment Information

Provide your complete card or bank account details. Make sure all info is entered accurately.

1. Agree to Terms

Check the box to authorize recurring automatic payments from the designated account each billing cycle.

1. Save Payment Method

Double check that everything is correct! Then click “Save” to securely store your payment method and enroll in auto pay.

That’s it! On your next and all future billing cycles, the City of Palm Coast utility department will automatically charge your card or e-check for the amount due. No more forgetting when to pay!

You can log in anytime to update the credit card expiration date or bank account details should they change. You can also cancel auto pay if you close an account. But otherwise, bills are paid automatically each month with no effort required.

Managing Your Palm Coast Utility Account Online

Your online account portal offers many convenient self-service features beyond just making payments:

• Update personal and contact information associated with your utility account

• View statement and payment history for the past 18 months

• Sign up to receive email bill notifications

• Go paperless by enrolling in electronic billing

• Request emailed payment receipts

• Set up text and email reminders for when your bill is ready and due

• Receive alerts for high usage notifications

• Open and submit customer service requests for issues like service interruptions

So explore your account dashboard and settings to take advantage of the many account management options available online with the City of Palm Coast.

This makes it easy to keep your utility account updated and optimized as needed right from your computer or mobile device. No need to call in or visit city offices for routine account maintenance.

Paying Multiple Palm Coast Utility Accounts

Many Palm Coast households have more than one utility account with the city. For example, you may have water/sewer service at your primary residence but also a second account for a rental property or vacation home utility bills.

The online billing system makes it easy to manage and pay multiple accounts:

• When registering, you can add multiple account numbers under your main login profile

• The dashboard will show each account balance separately

• Simply select the account to pay when going through the payment process

So with a single username and password, you can view and pay both accounts in one place. No need for separate logins or keeping track of multiple credentials.

This is extremely convenient if you own multiple properties or units within Palm Coast. You avoid the hassle of paying each utility account separately by mail or phone.

Palm Coast Utility Billing Schedule and Due Dates

Understanding the billing cycles and due dates is important to paying your Palm Coast utilities on time and avoiding any late fees. Here is key information to know:

• Bills are issued monthly for water, sewer, stormwater and trash collection services

• The billing date each month falls on the same date as your meter read date

• Payment is due 21 days after the billing date shown on your statement

• Late fees apply if payment is received after the due date

So make note of your personal meter read and bill generation dates on your statements. This is when your bill is created each month.

Then simply count forward 21 days from that billing date to determine that month’s due date. Setting email reminders and enrolling in auto pay helps avoid forgetting, but also knowing the general billing schedule is useful.

Contact Palm Coast Utility Customer Service If You Need Help

Hopefully this guide provides everything you need to get started with setting up your online account and paying your Palm Coast utility bills digitally. But if you have any questions or run into any issues, the utility customer service team is here to help:

• Call 386-986-2360 during normal business hours
• Email [email protected]
• Send a message directly through your online account

The website and online account portal also have FAQs and support resources on common topics like billing cycles, fees, water meter issues, and more.

But the friendly local customer service staff is always available to assist customers by phone or email. So do not hesitate to reach out to them with any utility account or billing questions.

Paying bills is usually not the most fun part of adulting. But the City of Palm Coast provides a modern, quick, and easy way to take care of this essential task online. Following this guide, you can get signed up for a convenient paperless and automatic payment system in just minutes. Saving time, money, and the environment!