Receiving your monthly electric bill is often met with dread Between reading the statement, selecting a payment method, and ensuring your payment is on time, the whole process can feel like a chore. However, it doesn’t have to be!
Panola-Harrison Electric Cooperative (PHEC) offers modern payment options to make settling your electric bill quick, easy, and stress-free. Read on to learn all about streamlined bill payment with PHEC
Overview of Panola-Harrison Electric
First, a quick introduction to PHEC As an electric cooperative, PHEC is member-owned and focused on providing reliable service to neighborhoods across northeast Texas. Key facts
- Service area: Portions of Harrison, Panola, Rusk and Shelby counties
- Members: Over 21,000 homes, farms and businesses
- Founded: 1938
- Principles: Member-driven and community-focused
Now that you know a bit about PHEC, let’s explore the various ways to pay your electric bill.
Payment Options Offered by PHEC
PHEC offers members multiple convenient billing and payment options, including:
Pay Online
For fast and easy bill payment 24/7, members can login to PHEC’s Online Portal. Here you can:
- View statements
- Check account balance
- Make one-time payments
- Setup recurring autopay
- Go paperless
- Manage account details
- Receive bill reminders
- And more!
Pay By Phone
Call 866-520-1211 to speak with a PHEC representative and pay your bill via credit/debit card or bank draft over the phone.
Pay By Mail
Mail your check or money order along with your payment stub to:
Panola-Harrison Electric Coop.
P.O. Box 1058
Marshall, TX 75671-1058
Be sure to allow 7-10 days for delivery before your due date.
Pay in Person
Visit PHEC’s office at 410 E Houston St in Marshall and pay your bill in person via cash, check, money order, or credit/debit card.
Bank Draft
Sign up to have your bill payment automatically drafted from your bank account each month. Download the automatic bank draft form on PHEC’s website and submit to the office.
Budget Billing
With Budget Billing, members pay the same set amount each month to even out seasonal highs and lows. Your budget is recalculated annually.
Bill Reminders
Opt in to receive bill reminders via email and text message through the online member portal. You’ll never miss a due date!
Clearly, PHEC offers flexible options to fit your payment preferences. But which is best? Let’s compare.
Which Payment Method is Right for You?
With so many choices, how do you select your optimal payment method? Here are some key factors to consider:
-
Convenience – Online and phone payments allow fast payment anytime from anywhere.
-
Processing Time – Online and phone payments are instant, mail takes 7-10 days, in person requires a trip to the office.
-
Proof of Payment – Online payments are recorded immediately in your account.
-
Security – Bank drafts and automatic payments are more secure than checks sent by mail.
-
Budgeting – Budget Billing allows predictable payments if you prefer consistency.
-
Paperless – Online payments allow you to go green and reduce clutter.
-
Rewards – Paying by credit card lets you earn points, cashback, etc.
Evaluate your priorities, lifestyle factors, and payment preferences to decide which option is right for you. Many members choose the ease of online bill pay – let’s look at how it works.
Paying Your PHEC Bill Online Step-By-Step
Ready to embrace the convenience of online payments? Here is the process:
Step 1: Register for the Online Member Portal
Go to billpay.phec.us and select “Register” to create your online account. You’ll need your PHEC account number and an email address.
Step 2: Locate Your Current Balance
Once logged in, your dashboard will display your current balance due and due date.
Step 3: Make a One-Time Payment
To pay your bill, choose your total due, select “Pay Now”, enter your payment details, and submit. Your payment will process instantly.
Step 4: Or Set Up Recurring AutoPay
For hands-free payments, you can establish automatic monthly billing directly from your bank account by:
- Going to “My Profile”
- Clicking “Manage AutoPay”
- Choosing settings
- Submitting your details
And your bill will be paid automatically each month! Quick, easy, convenient.
Go Paperless While You’re At It!
You can also go green by enrolling in paperless billing:
- Go to “My Profile”
- Select “Paperless Settings”
- Choose paperless options
- Click “Save”
PHEC’s online member portal makes bill payment fast and hassle-free. Give it a try today!
Avoid Late Fees With On-Time Payment
To avoid late fees, it’s crucial to pay your PHEC electric bill by the due date printed on your statement. With online payments, on-time payment is easier than ever. Here are some tips:
-
For online payments, schedule 5 days before your due date to allow processing time.
-
If paying by mail, send at least 7-10 days early.
-
Pay a few days ahead if paying in person or by phone.
-
Set up bill reminders through the online portal so you never forget.
-
Mark your due date on your calendar so it doesn’t sneak up on you.
With proper planning, you can ensure timely payment and avoid costly late charges. Online bill pay streamlines the process.
Payment Assistance If Needed
During financial hardship, paying utility bills can become difficult for some members. If you find yourself unable to pay your PHEC electric bill, take action right away.
Payment Arrangements
You can set up a payment plan with PHEC to break up your balance into smaller, more manageable payments over time. This prevents large outstanding balances from accumulating.
Energy Assistance Programs
PHEC partners with assistance agencies to offer programs that provide bill payment aid, utility credits, and weatherization services to qualified applicants facing hardship.
Don’t hesitate to call PHEC at 903-935-7936 if you require help with your electric bill. Being proactive is key.
Why Panola-Harrison Electric Bill Pay Beats the Rest
When it comes to paying your monthly electric bill, PHEC offers payment options that are quick, secure, budget-friendly, and environmentally-conscious.
Key advantages of paying your PHEC electric bill online include:
✓ Pay anytime, anywhere in just minutes
✓ Payment history securely stored in your account
✓ Avoid late fees with instant processing
✓ Go paperless and reduce clutter
✓ Set up autopay and put bill management on autopilot
✓ Receive reminders so your due date never sneaks up on you
✓ Payment assistance programs available if needed
With online bill pay, PHEC brings electric bill payment firmly into the 21st century. Simplify the process and gain peace of mind knowing your bill is always paid on time.
Join members across northeast Texas who have already embraced the ease and convenience of online electric bill pay with Panola-Harrison Electric Cooperative.
Useful Information for Panola Harrison Electric Cooperative Customers DescriptionPanola Harrison Electric Cooperative (PHEC) is a utilities provider that delivers reliable electricity to its members in northeast Texas. As a member-owned cooperative, PHEC prioritizes affordability, safety, and customer satisfaction. Phone Numbers
| Parent Company: | Touchstone Energy |
| Services : | Electric |
| Industry Groups : | Utilities |
| Service Area : | Texas |