A Guide to Paying Your Pasco County Utility Bill

Receiving reliable water, sewer, and waste services is essential for every household and business. As your local utility provider, Pasco County Utilities aims to make paying your monthly bill quick, easy, and stress-free.

With over 200,000 customers relying on Pasco County Utilities for vital services, we offer a variety of payment options to fit different needs and preferences Read on for a comprehensive guide to paying your Pasco County utility bill

Overview of Pasco County Utility Services

Pasco County Utilities provides the following services to residents and businesses across 528 square miles of Pasco County, Florida:

• Water – Clean drinking water and irrigation water
• Wastewater – Sewer and septic tank services
• Reclaimed Water – Highly treated wastewater suitable for irrigation
• Solid Waste – Curbside garbage, recycling, and yard waste collection

Rates vary based on your location and service requirements All services are billed together monthly as one unified Pasco County utility bill

As your trusted utility provider, our top priorities are delivering exceptional service and making bill payment easy. Keep reading to learn about the numerous bill payment options offered.

Pay Online for Fast, Secure Payment

The fastest and most convenient way to pay your Pasco County utility bill is online through the online bill pay portal.

To pay online, you’ll first need to either log into your existing online account or sign up for a new account. Once logged in, you can view your current balance and due date before entering your payment information.

The online payment system accepts major credit cards, Apple Pay, Google Pay, and electronic checks. Payments process instantly, so you have immediate confirmation that your bill is paid.

The online portal is available 24/7, so you can pay at whatever time works best for you – whether it’s early in the morning, late at night, or on weekends. Set up recurring payments for ultimate convenience.

Overall, paying online is fast, secure, and lets you take control of your bill payment.

Use the Automated Phone Payment System

In addition to online payments, Pasco County Utilities offers an automated phone payment system.

To utilize the self-service phone system to pay your bill, dial (855) 786-5344. The system is available 24 hours a day, 7 days a week.

You’ll need to enter your Pasco County Utilities account number and customer number, both printed on your monthly bill. After providing your account details, follow the prompts to make a payment using your credit card, debit card, or electronic check.

The automated system is quick and convenient for those who prefer paying over the phone. Payments made through the phone system post to your account almost instantly.

Mail In a Check or Money Order

If you prefer the traditional bill payment method of mailing in a physical check or money order, Pasco County Utilities has a dedicated PO Box to receive payments.

To pay by mail, make your check or money order out to Pasco County Utilities and include your account number on the memo line. Then, mail your payment to:

Pasco County Utilities
PO Box 2139
New Port Richey, FL 34656-2139

Be sure to mail your payment at least 5 business days before the due date listed on your bill. Payments must be received – not just postmarked – by the due date to avoid late fees.

While slower than electronic payments, mailing a check lets you pay your bill without fees. Just don’t forget proper postage and your account details!

Pay In-Person at a Customer Service Center

For the personal touch of an in-person payment, Pasco County Utilities operates three customer service centers located throughout the county:

• East Pasco – 36727 State Rd 52, Dade City, FL 33525
• Central Pasco – 4111 Land O’ Lakes Blvd, Land O’ Lakes, FL 34639
• West Pasco – 19420 Central Blvd, Land O’ Lakes, FL 34637

Visit any location during normal business hours to pay your utility bill at the counter. Cash, checks, credit cards, debit cards, Apple Pay, and Google Pay are accepted.

The staff at each customer service center provide friendly, efficient service. You’ll receive a paper receipt immediately after paying in person.

Many customers appreciate being able to pay face-to-face and ask questions or get account help directly from a Pasco County Utilities representative.

Authorize Automatic Bank Draft Payments

For maximum convenience, consider enrolling in automatic monthly payments through Pasco County Utilities’ bank draft program.

With bank draft, also called EFT (electronic funds transfer), the amount due on each monthly bill is automatically debited from your designated checking or savings account.

To enroll:

• Download the EFT authorization form from the Pasco County Utilities website
• Fill out the form with your account details and bank account information
• Return the signed form to any customer service center

Once your authorization is processed, the monthly deduction will occur automatically. You’ll no longer have to manually pay each bill!

Bank draft payments help avoid late fees. You can cancel or change your authorization any time by contacting Pasco County Utilities.

What if I’m Unable to Pay My Bill?

Between job loss, medical emergencies, and other unforeseen circumstances, you may face a month when paying your full Pasco County Utilities bill just isn’t possible.

If you’re struggling to pay, contact Pasco County Utilities as soon as possible before your service faces disconnection. The utility provides multiple forms of bill assistance:

• Payment arrangements – Set up a payment plan to pay your balance over time while maintaining service
• Project Roundup – Voluntarily round up your bill to the next dollar to fund assistance for others
• LIHEAP – Federal energy assistance program that provides credits on utility bills
• United Way – Partners with Pasco County Utilities to provide emergency bill assistance
• Pasco County Human Services – Offers additional programs and resources for utility help

Whatever your situation, Pasco County Utilities will work with you on finding an assistance option so your vital services remain connected. Don’t wait – call as soon as you anticipate trouble paying your monthly utility bill.

Review Your Monthly Bill and Usage

Now that you know the variety of ways to pay your Pasco County utility bill, let’s discuss what goes into the bill itself.

Your monthly statement provides a summary of charges based on your metered usage along with applicable fees. Review each bill closely to understand your charges and watch for abnormal usage patterns.

Usage refers to how much water, sewer, and solid waste service you utilized that month across all your accounts. The meters on your home track consumption.

Higher than normal use one month could indicate leaks or other issues. Compare your usage to previous billing periods. Usage directly correlates with the size of your monthly bill.

In addition to usage charges, your bill includes:

• Base service charges
• Fuel and pass-through charges
• Taxes and franchise fees
• Service fees if applicable
• Prior unpaid balances

New charges, rate changes, account notices, your due date, and other billing details are listed. Carefully review your bill each month and contact Pasco County Utilities with any questions.

Understanding the various components of your monthly statement allows you to monitor your consumption patterns and account status. Paying close attention helps avoid unexpected charges.

Set Up Account Notifications

Pasco County Utilities provides a free notification service that automatically contacts you about account activity via your choice of phone, email, or text.

Account notifications available include:

• Payment confirmations
• Due date reminders
• Past due notices
• Outage alerts
• Boil water notices
• Conservation tips

Customize notifications under the “My Contact Information” section when logged into your online account. Add multiple contact points to stay updated on your account.

Account notifications provide an extra layer of convenience and assurance. Take advantage of this free service offered by Pasco County Utilities!

We’re Here to Help!

Reliable water, sewer, and waste services are vital for our community. We aim to provide exceptional customer and billing services to match.

Please contact our customer service team by phone at (727) 847-8131 or email [email protected] with any questions about your Pasco County utility account or monthly bill. We’re here to help!