A Complete Guide to Paying Your Abilene Water Bill

Having reliable water service is vital for any home or business. For residents and companies in Abilene, Texas, it’s important to pay your monthly city water bill on time. The City of Abilene offers multiple ways to pay your water bill quickly and easily. This comprehensive guide will walk through everything you need to know about paying your Abilene water utility bill.

Overview of Abilene Water Utilities

The City of Abilene provides water, sewer and solid waste services to over 120,000 residents across the city. The Water Utilities Division handles water treatment and distribution, sewage collection and wastewater treatment.

Water bills are issued monthly by the City of Abilene and include charges for water sewer, garbage collection and street maintenance fees. Bills are based on metered water consumption along with fixed monthly service fees.

As a municipal utility, the Abilene Water Utilities Division is part of the city government structure. The utility is self-funded through customer billing and does not rely on any tax dollars.

Abilene Water Bill Payment Terms

Abilene Water Utilities bills on a monthly cycle with bills due upon receipt, Here are key bill payment dates

• Bills Issued: On or around the 1st of each month
• Due Date: Payment due upon receipt
• Late Notice: Mailed if not paid by the 16th
• Disconnect Date: Water service may be disconnected if bill not paid by the 26th

Payments received after the due date incur a 10% late penalty. Make sure to pay your Abilene water bill promptly each month to avoid any late fees or potential service interruption.

Ways to Pay Your Abilene Water Bill

The City of Abilene offers several payment options to pay your monthly water/sewer bill

• Online – Pay by credit/debit card or eCheck at www.abilenetx.gov/payonline
• Phone – Call 1-800-2PAY-TAX (1-800-272-9829) to pay by credit/debit card or eCheck
• Mail – Send check or money order to P.O. Box 3479, Abilene TX 79604
• Drop Box – Deposit payment at City Hall drop box (555 Walnut St.)
• In Person – Pay at the Customer Service Center (City Hall 1st floor)
• Auto Bill Pay – Sign up for monthly auto-draft from your bank account

Review these payment choices to select your preferred payment method each month.

Paying Your Abilene Water Bill Online

The easiest way to pay your City of Abilene water bill is online through the Municipal Online Payments portal.

To pay your water bill online:

1. Go to www.abilenetx.gov/payonline

2. Click on “Pay My Municipal Services Statement”

3. Enter your 10-digit account number

4. Enter amount to pay

5. Enter credit/debit card or bank account information

6. Confirm payment details and submit

Online payments are posted to your account within 1-2 business days. A 3% processing fee will be added for online credit/debit card payments.

Paying Your Abilene Water Bill by Phone

In addition to online payments, you can pay your Abilene water bill over the phone by calling 1-800-2PAY-TAX (1-800-272-9829).

To make a payment by phone:

1. Call 1-800-2PAY-TAX

2. Select “City of Abilene” from the menu

3. Follow prompts to enter your 10-digit account number

4. Enter payment amount to pay

5. Provide credit/debit card or bank account information

6. Your payment will be processed and applied to your account

A 3% processing fee applies to phone credit/debit card payments. Payments by eCheck have no fee.

Automatic Monthly Bank Draft Payments

For easy automated payments, sign up for monthly bank draft through the City of Abilene water department. This automatically withdraws your monthly water bill amount directly from your bank account.

To enroll in auto bill pay:

• Download the authorization form at www.abilenetx.gov/payonline
• Complete the form with your account details
• Attach a voided check
• Mail documents to the Water Department

Bank drafts will be withdrawn around the due date each month to pay your bill on time.

Account Management and Payment Support

Abilene Water Utilities provides services to help you manage your account and work through any payment issues:

• Online account access – View bills and payment history
• Email/text alerts – Get reminders about due dates
• Payment arrangements – Set up a payment plan if needed
• Leak adjustments – Adjust bill for abnormal water use
• Payment assistance – Payment help for qualified low-income customers

Contact the water department to learn more and enroll in these programs.

Avoid Late Fees and Service Disruption

Pay your Abilene water bill by the due date printed on your monthly bill to avoid a 10% late penalty. If your account becomes delinquent, you may receive shut off notices by mail or door tag.

Contact the City of Abilene water department immediately if you get a shut off notice so you can avoid service interruption. Make payment arrangements if you cannot pay the full amount due.

Moving or Starting New Water Service

If you are moving to a new home or business in Abilene, you’ll need to establish service at your new address. Contact the water department at least 1 day before your move to schedule turn off at your old address and turn on at the new location.

Provide your move date and new service address. Make sure any prior bills are paid before starting new water service with the City of Abilene. A deposit may be required to establish new service.

Paying your monthly Abilene water bill keeps your essential water service flowing. Use convenient online, phone, automated or in-person payment options based on your preferences. Sign up for account management services and pay on time to avoid penalties. Moving your service or starting new service is easy by contacting Abilene Water Utilities. Manage your city water account properly so you never have to worry about service interruptions.