How to Pay Your Artesian Water Bill: A Step-by-Step Guide

Paying your water bill on time is important to avoid late fees and potential service interruptions Artesian Water offers their customers various convenient payment options to pay their water bill In this comprehensive guide, I’ll walk you through the different ways you can pay your Artesian Water bill.

Overview of Artesian Water

Artesian Water is one of the leading water utilities providing water services to residential, commercial and industrial customers in Delaware. They serve over 300,000 people across New Castle, Kent and Sussex counties.

As a customer of Artesian Water, you receive a monthly or bi-monthly bill for your water usage It’s important to pay your bill on time to avoid late payment fees. Artesian Water offers various payment options to make it easy and convenient for customers to pay their bills.

Payment Options Offered by Artesian Water

Artesian Water offers the following payment options:

Pay Online

The easiest and most convenient way to pay your Artesian Water bill is online through their payment portal. To pay online:

• Go to artesianwater.com and click on “Pay My Bill”
• Enter your account number and zip code
• Choose whether to pay by credit/debit card, electronic check or with your bank account
• Enter payment details and submit

Paying online is fast, easy and secure. You can also setup recurring payments.

Pay by Phone

Call Convenience Pay at 1-833-303-3773 to pay your bill over the phone. Have your account number and payment details ready.

Pay by Mail

Mail your check or money order along with your bill payment stub to:

Artesian Water
P.O. Box 15069
Wilmington, DE 19886-5069

Make sure to include your payment stub and allow enough mailing time to avoid late fees.

Pay in Person

You can pay your bill in person at Artesian Water’s office located at:

664 Churchmans Road
Newark, DE 19702

Their office hours are Monday to Friday from 8:00 a.m. to 4:30 p.m. You can pay using cash, check or money order.

Payment Drop Box

When the office is closed, you can use the payment drop box located to the left of the front doors at the Newark office.

Pay Near Me

Artesian has partnered with PayNearMe so you can pay your bill at any of the PayNearMe locations across Delaware. Bring your bill or reminder notice and pay with cash or pin debit card.

Budget Billing

To make monthly payments more predictable, Artesian Water offers Budget Billing which averages payments over a 12 month period. Contact customer service to enroll.

Assistance Programs

If you’re having trouble paying your bill, Artesian partners with Delaware 211 and the Maryland Office of Home Energy Programs to provide payment assistance. Learn more about these programs on their website.

When to Pay Your Bill

Your Artesian Water bill is due 20 days after the bill date. You can find your due date printed on your bill.

If payment is not received by the due date, a penalty of 1.5% is added to the unpaid balance. Service may be disconnected if the bill remains unpaid.

To avoid late fees, make sure to pay your bill by the due date each month. I recommend paying a few days early to account for mailing time.

How to Sign Up for e-Billing

E-billing is a free, eco-friendly option offered by Artesian Water. With e-billing, you get paperless billing and can receive bills directly via email.

Here’s how to enroll in e-billing:

• Go to artesianwater.com and click on “Pay My Bill”
• Click on “Sign Up for E-Billing”
• Enter your account number and email address
• Accept the terms and conditions
• Verify your email address by clicking the link sent to you
• You’re all set! Look for your next e-bill in your email inbox.

E-billing allows you to easily view past bills online and makes paying fast and convenient.

What to Do if You Can’t Pay Your Bill

If you’re having difficulty paying your water bill, it’s important to contact Artesian Water right away. Here are some things you can do:

• Request an extension or payment plan. Artesian may be able to offer flexible payment arrangements.

• Apply for financial assistance. Programs like Delaware 211 and Maryland’s Office of Home Energy Programs provide bill payment assistance if you meet income eligibility requirements.

• Seek community resources. Local churches or nonprofits may be able to help with your water bill.

• Reduce your water usage. Fix any leaks and install low-flow fixtures to lower your monthly bill.

• Enroll in budget billing to spread payments evenly over the year.

Don’t ignore past due notices or shut off warnings. Call Artesian Water at 1-800-332-5114 to discuss your options and avoid service disruptions.

What Happens if You Don’t Pay Your Bill?

Neglecting to pay your Artesian Water bill can result in:

• Late fees being added to your account
• Disconnection notice being issued
• Water service being shut off due to non-payment
• Negative impact to your credit score
• Additional fees to restore service

Avoid these outcomes by paying your bill in full and on time every month. Communicate with Artesian Water early on if you anticipate any issues with payment.

Key Takeaways on Paying Your Artesian Water Bill

• Check your bill for the due date and pay on time to avoid late fees
• Use convenient options like online, phone, auto-pay and e-billing
• Contact Artesian immediately if you’ll have trouble paying your bill
• Don’t ignore shut off warnings – call them to make alternate arrangements
• Enroll in budget billing or financial assistance if needed
• Reduce water usage and fix leaks to lower your monthly bill

Paying your water bill doesn’t need to be a hassle. Artesian Water offers many easy ways to pay each month. Just be sure to pay the full amount by the due date to avoid penalties. Reach out for help if you anticipate any payment issues. Consistently paying your Artesian Water bill on time will help avoid unwanted fees or service disruptions.