Paying your water bill in Berkeley County WV is easy when you know all the options available As a resident, keeping up with payments ensures continued access to clean, safe water for your household. We’ll cover how to read your bill, understand charges, check account status, and make payments by mail, phone, or online.
Reading Your Berkeley County Water Bill
Berkeley County Public Service Water District and Berkeley County Public Service Sewer District send out combined monthly bills around the 10th of each month. On your statement, you’ll see separate charges for water and sewage services.
Key details on the bill include
- Account number
- Service address
- Previous balance
- Current charges
- Due date
- Amount due
Charges are typically itemized for water service, sewage service, and any additional fees like late payments from prior months.
Review the statement carefully each month to ensure all details are accurate before paying.
Understanding Your Charges
As a Berkeley County water customer, you pay for the water you use along with sewage service. Rates are measured in thousands of gallons. The more water used, the higher your bill.
Sewage charges are based on metered water consumption. The sewage rate per thousand gallons is slightly higher than the water rate.
Other fees like account setup, late payments, disconnections, testing, etc. may also appear periodically.
Always check your current rates on the Berkeley County Water District and Berkeley County Sewer District websites. Rates are subject to periodic increases.
Checking Your Account Status
You can check your balance and account status anytime by calling 304-267-4600. Customer service can provide current balance, previous charges, due date, and payment history.
Online account access is not currently available. You must call in for all account details.
Paying Your Water Bill
Berkeley County offers several convenient payment options:
Pay Online
- Pay by e-check or credit card at BerkeleyWater.org
- One time payments only, no account registration needed
- Allow 48 hours for online payments to process
Pay by Phone
- Call 304-263-8566 to make one-time payments by phone
- Speak with a customer service representative
- Allow 48 hours for phone payments to process
Pay by Mail
-
Mail check or money order payable to:
BCPSSD
P.O. Box 944
Martinsburg, WV 25402 -
Allow 7 days for mailed payments
Pay in Person
-
Deliver payment to either location:
65 District Way
Martinsburg, WV 25403251 Caperton Blvd
Martinsburg, WV 25403 -
Accepts cash, check, money order, and credit/debit cards
-
Monday-Friday 8am-4:30pm
24 Hour Dropbox
- Use the secure drop box at 65 District Way or 251 Caperton Blvd
- Place check or money order only, no cash
Avoid Late Fees and Disconnection
Payments are due by the due date on your monthly bill to avoid a 10% late penalty. If a past due balance remains unpaid, water service may be disconnected.
Additional charges apply for disconnection and reconnection. To restore service, the past due balance plus fees must be paid immediately.
I highly recommend setting a monthly reminder to pay your water bill on time. Operating on a fixed income? Consider setting up automatic monthly payments to avoid any late fees.
Moving or Closing Your Berkeley County Water Account
Contact Berkeley County Water customer service at least 3 days before your move date to close or transfer your account. Provide your new address where the final bill can be mailed.
Once your final bill is paid, your account will be closed. Make sure any automatic payments are cancelled to avoid issues.
Opening an account for new service? Complete the water service application in advance to schedule activation for your move in date. Application fees apply.
Berkekely County Water: Quality You Can Trust
Berkeley County Water District works hard to deliver outstanding drinking water that meets or exceeds all federal and state quality standards. Learn more by reviewing the Annual Drinking Water Quality Report.
Questions about your water service? Contact Berkeley County Water District customer support at 304-267-4600 or Berkeley County Sewer District at 304-263-8566. They can answer billing questions, start service, resolve payment issues, and more. Reliable water service is just a phone call away!
Pay Water and Sewer bills online
How do I pay my Berkeley County water bill?
The Berkeley County Public Service Water District is undergoing the annual program of exercising fire hydrants throughout the water system. We’ve made it easy for you to pay your bill using our online payment system. Online account access to your water and sewer accounts Use this convenient online form to make applying for service easier.
Does Berkeley County public service water district investigate internal plumbing problems?
Please remember that internal plumbing problems are the responsibility of the property owner and will not be investigated by The Berkeley County Public Service Water District. If no leaks or internal plumbing problems can be detected, please contact Customer Service at 304-267-4600.
Does Berkeley County Water District use positive displacement water meters?
Berkeley County Water District uses positive displacement water meters manufactured in accordance with standards established by the American Water Works Association. The meters are produced to exact specifications using high quality materials. All meters are tested for accuracy by the manufacturer before shipping.