Paying your monthly electric bill to BVU Authority is essential to keeping your power running and avoiding any service disruptions. As a BVU electric customer, it’s important to know your billing and payment options to pay your bill conveniently and on time each month. This guide will walk through everything you need to know about paying your BVU electric bill.
About BVU Authority
BVU Authority (BVU) is a community-owned utility providing electric, water sewer and fiber services to customers in Southwest Virginia.
Some key facts about BVU
- Provides electric, water, sewer and fiber services
- Over 31,000 electric customers
- Rates are very competitive in Virginia
- Highly reliable electric service
- Residential and business programs
- Located in Bristol, VA
BVU Billing and Due Dates
BVU bills for electric service are mailed around the 5th of each month. The due date for payment is the 23rd of the month.
For example if you receive your July bill on July 5th payment must be received by July 23rd to avoid late fees.
If your bill is past due, a 10% late penalty will be applied on the day after the due date. Paying on time helps BVU continue providing reliable electric service.
Payment Options from BVU
BVU offers several ways to pay your electric bill conveniently:
Pay Online
- Pay anytime 24/7 through Account Manager
- Avoid late fees by scheduling payments
- Visa, Mastercard, Discover accepted
- Enroll in autopay for automatic payments
Pay By Phone
- Call 276-669-4112, Option 2
- Available 24/7 with automated system
- Speak to an agent during business hours
Pay By Mail
-
Send check or money order to:
BVU Authority
PO Box 8100
Bristol, VA 24203 -
Include payment stub to ensure proper credit
Pay In Person
- At BVU office at 15022 Lee Hwy, Bristol, VA
- Drop box available 24/7 outside office
- Accepts cash, check, credit/debit
AutoPay
- Automatic bank draft on due date
- Avoid late fees and save time
- Enroll through Account Manager
Budget Billing
- Pay an average amount each month
- Avoid seasonal peaks and dips
- Enroll through Account Manager
Payment Assistance from BVU
If you are ever struggling to pay your BVU electric bill, payment assistance options are available:
- Payment arrangements – Set up a payment plan
- LIHEAP – Heating bill assistance for qualified households
- Project Help – Emergency bill help for seniors/disabled
- Third party notification – Assign someone to be notified if your service is at risk for disconnection
Contact BVU as soon as possible if you anticipate any trouble paying your bill on time.
Avoiding Electric Service Disconnection
If your BVU electric bill remains unpaid after the due date, your service may be disconnected. To prevent electric service interruptions:
- Pay your bill in full by the due date on the 23rd
- Enroll in autopay or set payment reminders
- Contact BVU about payment arrangements if needed
- Allow 5-7 days for mailed payments to avoid late fees
- Pay at BVU office drop box up until due date
Keeping your electric account in good standing ensures uninterrupted service and avoids fees for reconnection.
Contact BVU Customer Support
BVU’s customer support team is available if any questions come up about your electric service or bill:
- Call 276-669-4112 during business hours
- Email [email protected]
- Visit BVU office at 15022 Lee Hwy, Bristol, VA
Reach out to customer support for:
- Bill and payment questions
- Payment plan options
- Reporting power outages
- Starting/stopping service
- Troubleshooting electric issues
BVU is committed to providing excellent customer service and electric utility solutions to the community.
Key Takeaways for Paying Your BVU Electric Bill
- Monthly bills are mailed around the 5th of each month
- Payment is due by the 23rd to avoid late fees
- 10% penalty applied to past due balances
- Pay online, by phone, mail or in person
- Enroll in autopay or budget billing for convenience
- Payment assistance available for qualified customers
- Avoid disconnection by paying on time
- Contact BVU customer support with any questions
Understanding BVU Authority’s billing process and payment options allows you to easily pay your electric bill on time each month. Take advantage of the available payment methods and assistance programs as needed. Reach out to BVU’s customer service team if you have any electric account or billing issues.
Sign up for AutoPay
Your payments can be made automatic, which is one less thing youll have to think about. With AutoPay, you still have complete 24/7 access to your account history and copies of all monthly bills.
Levelized Billing
Levelized Billing takes the guesswork out of paying your power bill and makes it easier to balance your budget. Your monthly electric cost is based on a rolling average of your last 12 bills – giving you payments that are approximately the same each month. Available to customers in good standing; other restrictions apply.
Need help paying your electric bill?
FAQ
What is the phone number for BVU?
Does BVU offer internet?
Who is the CEO of BVU Authority?
What services are offered by BVU Optinet?
How do I pay my BVU Bill?
Internet Explorer is NOT a compatible browser. Other ways to pay are by phone at 276-669-4112, Option 2, at the secure drop box just outside our office, or by mail (be sure to include the payment stub from your bill.) When you enroll in AutoPay, BVU will draft your bill on your due date.
Does BVU offer a billing & payment plan?
BVU offers billing and payment plans designed to help put you in control of your budget and power usage. Choose options that fit your budget and lifestyle. Your payments can be made automatic, which is one less thing you’ll have to think about.
When will BVU draft my Bill?
When you enroll in AutoPay, BVU will draft your bill on your due date. IMPORTANT: If you signed up for auto-pay with the old service, you need to sign up and reenter your payment information in the new Customer Portal to continue this service. To enroll in auto-pay: Select Update & your auto-pay enrollment is done!
How do I validate my BVU account?
To validate your account, you only need to complete ONE of the three fields. If you have bookmarked BVU’s previous payment website, please reset your bookmark for the new site in your browser. The former payment website will no longer be available. Please use Firefox, Safari, Google Chrome, or Edge for your browser.