Living in Calumet City, IL means enjoying quality municipal water services provided by the city’s water department But that also means paying your water bill regularly to keep your service flowing Don’t worry – Calumet City offers convenient ways to pay your water bill online, by phone, or in person.
In this comprehensive guide, we’ll walk through the various options to pay your Calumet City water bill. Learn how to easily pay online sign up for autopay discounts locate your account number, and more!
Overview of Calumet City’s Water Department
First, some key facts about Calumet City’s water department:
- Provides water services to over 37,000 residents
- Operates a 12 million gallon per day water treatment plant
- Maintains over 100 miles of water mains and 2 water towers
- Governed by the Calumet City Code of Ordinances
The water department bills residents monthly and reads meters every other month. Bills are based on metered water usage.
Monthly Water Bill Payment Options
You have several convenient options to pay your monthly Calumet City water bill:
Pay Online
The easiest way to pay is through Calumet City’s online payment system at https://calumetcity.org/pay-water-bill/. You’ll need to enter your 10-digit account number from your latest bill.
Online payments can be made with Visa, Mastercard, Discover, or electronic check. A nominal service fee applies to credit/debit cards.
Pay by Phone
You can also pay over the automated phone system by calling 877-885-7968. Have your account number ready to access your account and make a payment.
Pay by Mail
If you prefer, mail your payment to:
Calumet City Water Department
204 Pulaski Road
Calumet City, IL 60409
Please allow 5-7 business days for mailed payments to process. Include your payment stub or write your account number on the check.
Pay In Person
To pay your water bill in person with cash, check, credit card, or money order, visit Calumet City Hall at:
204 Pulaski Road
Calumet City, IL 60409
Monday to Friday, 9am – 5pm
How to Sign Up for Automatic Payments
For added convenience, sign up to have your water bill paid automatically each month from your bank account. Here’s how:
- Log into the online payment system
- Under “My Profile,” click on Auto-Pay Enrollment
- Enter your bank account information
- Confirm your enrollment
On the due date each month, your water bill payment will automatically debit from your bank account.
Locating Your Calumet City Water Account Number
To pay online, by phone, or register for autopay, you’ll need your 10-digit Calumet City water account number. Here are some tips for finding it:
- It’s listed on the top of your paper bill statement
- Call the water department billing office at 708-891-8121
- Check a previous online payment confirmation email
- If you paid by credit card, it may be on your statement
If you cannot locate your account number through these methods, contact the water department for assistance. Provide your complete service address and name on the account so they can identify your number.
Understand Your Water Charges and Billing Cycle
Calumet City water bills have a standard layout showing your water service details and charges for that month. Key sections include:
Account Summary – Payment due date, previous and current charges, payments received, account balance.
Water Usage History – Your water usage in gallons for the current month and prior 13 months. This helps you monitor increases or decreases in water use over time.
Meter Readings – Your meter number, current and previous meter readings, and number of days between readings. This shows how your usage was calculated.
Rates – Breakdown of rates for water, sewer, account fees, and any other charges. Rates are set by city ordinances.
Messages – Important billing notices from the water department. Be sure to read these each month!
The water department bills monthly and reads residential meters every other month. Your bill calculates usage based on your meter readings.
Avoid Late Fees and Service Disruption
To avoid penalties, make sure to pay your water bill by the due date each month listed on your statement. Calumet City charges late fees on past due balances.
If your account becomes 60 days past due, the city can shut off water service. You’ll then have to pay a $100 fee to restore service, in addition to your past due balance.
Setting up automatic bill pay is a great way to avoid any late fees or service interruptions. Just remember to keep your bank account information up-to-date if you change banks or accounts.
Receive Bill Reminders and Alerts
Forget to pay your bill on time? Calumet City offers a free reminder service to help.
You can sign up to get payment reminders through:
- Email alerts
- Phone calls
- Text messages
Contact the water department billing office at 708-891-8121 to enroll in this optional service. It’s a convenient way to stay on top of your due dates and avoid any lapses.
Accessing Your Payment History
If you need to look up a past water bill or verify a payment, the online payment system makes it easy.
Just log in and go to “Payment History” to see:
- Bills issued over the last 24 months
- Payment amounts and dates
- Account balance history
For statements older than 2 years, you’ll need to contact the water department billing office. They keep billing records on file for 3 years.
Summary of Paying Your Calumet City Water Bill
- Pay online, by phone, mail, or in person
- Sign up for autopay to have payments deducted automatically
- Avoid late fees by paying by the due date
- Find your account number on bills or by contacting the water department
- Check your payment history conveniently online
Paying your water bill doesn’t have to be a hassle. Calumet City offers modern payment options to make it quick and easy. Reach out to the water department billing office if you have any other questions or need assistance managing your account.
Disconnection of Water Service for Non-Payment
If your water service has been disconnected due to non-payment of a water bill, full payment of the delinquent amount will be due along with a $50 connection fee .
If your water service has been disconnected due to an NSF (Non-Sufficient Funds) check, full payment will be due in cash or money order, along with a $25 Service Charge and $50 Reconnection Fee.
Water Service will not be restored after 3:00 p.m.
Residential and Commercial Water Applications
As a new owner or tenant you must fill out an application for water service. This is mandatory so we can provide you with quality service. There will be a security deposit required is some instances.
Water main breaks occur throughout the year and require the water to be shut off. After the repairs are complete, the water may be slightly cloudy, but it will clear after running for a short time.
Pay Water and Sewer bills online
FAQ
How do I contact Calumet City?
Where does Calumet City get its water?
What is the motto of Calumet City?
How much does Calumet City water cost?
The department is part of the Calumet City government and is located at 204 Pulaski Road, Calumet City, IL 60409. The department’s hours of operation are Monday through Friday, from 9:00 am to 5:00 pm. The water rates are $8.25 per 1,000 gallons of water consumption and $9.25 per 1,000 gallons of wastewater.
How do I pay my Calumet City water bill?
Please click here to proceed to the secure interface for paying your Calumet City Water Bill. Final water bills must be paid in person at the City Clerk’s Office. Cash or cashier check only. We have taken every measure necessary to ensure your safety and security when paying online.
Where is Calumet City Water Department located?
Address, Phone Number, and Fax Number for Calumet City Water Department, a Water Department, at State Street, Calumet IL. The Calumet City, IL Water Department is a municipal water utility that provides water to residents of Calumet City, Illinois.
What does the Calumet Water Department do?
The department is responsible for providing safe and clean drinking water, as well as conducting random water quality testing to ensure that the water meets all state and federal standards. The department is part of the Calumet City government and is located at 204 Pulaski Road, Calumet City, IL 60409.