A Guide to Paying Your CHOP Bill Online

As one of the nation’s leading children’s hospitals the Children’s Hospital of Philadelphia (CHOP) provides world-class pediatric care. However this advanced medical treatment can come at a high cost. Navigating hospital bills and payments at CHOP can seem daunting for families. Thankfully, CHOP offers an easy-to-use online bill pay system to view and pay your child’s medical bills.

Overview of CHOP Bills

After your child receives care at CHOP. you will receive separate billing statements for different services

• Charges for the hospital stay: This includes room fees, medicines, nursing care, therapies, imaging, lab tests, and other CHOP hospital facility fees.

• Physician Bill: This includes charges for doctors who treat your child at CHOP, such as surgeons, anesthesiologists, radiologists, and more.

• Home Care Bill: If your child utilizes CHOP Home Care services after discharge, this bill is for at-home nursing, therapies, medical equipment rentals, and other home health services.

The hospital and doctor bills come straight from CHOP. The home care bill, on the other hand, comes from Penn Medicine Home Health, which is connected to CHOP. Each will have a separate account number for billing purposes.

Accessing Your CHOP Bills Online

CHOP offers several options for viewing your child’s bills online:

• MyCHOP: This patient portal provides full access to your child’s CHOP medical record and bills. Families must create an account.

• MyCHOP Guest Pay: This allows one-time bill payment without creating an account. However, you cannot view full billing details.

You will need key information to look up bills:

• Hospital Bill: Your child’s Guarantor Number, found on printed bills.

• Physician Bill: Your child’s Guarantor Number.

• Home Care Bill: Your child’s Medical Record Number (MRN).

MyCHOP offers the most convenient access as you can view itemized charges, create payment plans, check insurance coverage, and more.

Paying Your CHOP Bill Online

Once logged into your MyCHOP account, you can easily pay your CHOP bills electronically:

1. Select “Billing” from the menu.

2. Choose “Make Payment” for the relevant bill.

3. Enter payment details on the secure form.

4. Confirm your payment information.

You can pay hospital and physician bills directly through MyCHOP. For home care bills, it will redirect you to the Penn Medicine website to complete payment.

If you don’t have a MyCHOP account, you can still make one-time payments through the guest pay portals. However, your payment options may be limited compared to MyCHOP.

You’ll need your child’s guarantor number for hospital/physician bills or MRN for home care bills. The process is the same as above otherwise.

CHOP also accepts online payments via credit card, debit card, HSA, or bank account. There are no processing fees. You can also set up recurring payments or split payments from different sources.

Other Ways to Pay Your CHOP Bill

Along with online bill pay, CHOP offers other payment options:

• Phone: Call the hospital bill line at 1-800-283-3055 or physician bill line at 1-877-724-2467.

• Mail: Send checks or money orders to the addresses listed on your printed bills.

• In person: Pay at the CHOP Main Hospital cashier office or any CHOP Care Network location.

Online bill pay provides the simplest, most convenient way to pay CHOP bills 24/7. However, families can use their preferred payment method.

Financial Support for CHOP Bills

Managing medical bills can be challenging. If you are struggling to pay your CHOP invoices, the hospital offers financial assistance:

• Payment plans: Set up monthly installments without interest or fees.

• Discounts: If eligible, uninsured/underinsured families can receive reduced costs.

• Free care: Low-income families under 300% of federal poverty guidelines may qualify.

• External support: Social workers can identify grants, foundations, and other resources.

Before your child’s treatment, ask to speak to a financial counselor about these options. They can help reduce the burden of your CHOP medical bills.

While pediatric specialty care does not come cheap, paying your CHOP bill does not have to be painful. Using the convenient MyCHOP online bill pay system, families can easily view and pay hospital, physician, and home care bills electronically. With flexible payment plans, financial assistance, and counseling, CHOP aims to make the billing process understandable and manageable for families during a stressful time.