How to Pay Your Cleco Bill: A Complete Guide

Having reliable electricity from Cleco is essential for our daily lives. But when that monthly bill arrives, paying it can feel like a hassle. Luckily, Cleco offers numerous convenient payment options to choose from. Read on to learn the many ways you can pay your Cleco bill.

Overview of Cleco

For those not familiar Cleco is an investor-owned electric utility company providing service to over 284,000 customers in Louisiana. They generate transmit, and distribute electricity to homes and businesses across 23 parishes.

Cleco sends out bills each month for customers to pay for their electricity usage. As a monopoly utility, customers don’t get to choose their electric provider. That’s why it’s crucial Cleco offers flexible payment options to meet diverse needs.

Ways to Pay Your Cleco Bill

When it’s time to pay your monthly Cleco bill, you have several options:

• Pay online through Cleco MyAccount
• Pay via the Cleco mobile app
• Pay by phone
• Pay at an authorized payment location
• Pay by mail
• Enroll in auto-pay or bank draft

Next, we’ll explore these payment methods so you can choose what works best for you

Pay Online Through MyAccount

The easiest way to pay is through Cleco MyAccount This free online portal allows you to view and pay your bill anytime

To pay online, first create a MyAccount if you haven’t already. Then log in, click “Billing” and select “Make Payment.” You can pay with a bank account, credit card or digital wallet.

Paying through MyAccount allows 24/7 access and eats up less paper.

Download the Cleco App

Cleco also offers a free mobile app for iOS and Android. The app gives you portable access to pay your bill, view usage and manage your account.

Download the app and log into your MyAccount. Under “Billing,” choose “Pay Bill” to make a payment right from your phone.

Pay by Phone

If you prefer phone payments, Cleco lets you pay your bill by calling 1-800-622-6537. Choose the “payment” option and have your account number ready.

You can pay with your bank account or credit/debit card over the phone. A $1.85 processing fee applies to most phone payments.

Pay at Authorized Locations

For in-person payments, Cleco has over 150 authorized payment locations in their service area. These include Cleco customer service offices, Walmart stores and other retailers.

Bring your latest bill or account number. Payments may take 1-2 days to process. Cash, check and money order are accepted.

Pay by Mail

To pay by mail, write your account number on a check or money order. Send your payment to the address printed on your Cleco bill.

Allow 5-7 business days for mailed payments to process. This is the slowest option but works if you prefer paying by check.

Enroll in Auto-Pay

For hassle-free payments, enroll in Cleco’s Automatic Payment Plan (APP). This automatically pays your bill from your bank account each month.

To start, log into MyAccount and click “APP” under “Billing.” Payments happen on your bill’s due date for no fee.

Sign Up for Bank Draft

Another autopay option is bank draft, deducting your bill from your bank account monthly. Call 1-800-622-6537 to enroll since you can’t sign up online.

Set it and forget it with autopay or bank draft. Just be sure funds are available in your account when payments process.

Payment Plan Options from Cleco

If paying your entire Cleco bill is a stretch, you may qualify for a payment plan. This breaks your balance into smaller installments over time.

Payment plan options from Cleco include:

• Payment extensions – Get an extra 10 days past your due date to pay.

• Installment plan – Pay your past-due balance over 3-6 months.

• CATS – Spread your total balance over 12 months interest-free.

• FLECS – Enroll in a 12-month levelized payment plan.

Call Cleco at 1-800-622-6537 to discuss enrollment criteria and start a payment plan.

Manage Cleco Bills Through MyAccount

Signing up for Cleco MyAccount allows you to do more than just pay your bill. With MyAccount, you can:

• Monitor your daily energy usage
• View billing history and payment receipts
• Start, stop or transfer electric service
• Report power outages

Access these features and more when you create your free MyAccount profile.

Answers to Common Cleco Bill Payment Questions

Paying your bill to Cleco should be a smooth process. Here are answers to some frequently asked payment questions:

What are the fees for different payment options?

Online payments through MyAccount tend to have the lowest fees, if any. Phone payments and third-party locations may have processing fees around $2.

When is my Cleco bill due?

Cleco bills are due around the same date each month, typically 20 days after you receive it. Check your statement for the exact due date.

What if I’m struggling to pay my bill?

Contact Cleco immediately about payment plans or assistance programs if you’re unable to pay. Disconnection can occur after one missed payment.

How do I know if Cleco received my payment?

Payments via MyAccount, phone and in-person show on your account within a couple business days. Mailed payments take 4-7 days to post.

What is Cleco’s billing address for mailed payments?

Cleco Power LLC
P.O. Box 660228
Dallas, TX 75266-0228

Choose the Best Way to Pay Your Cleco Bill

As you can see, Cleco offers payment options to suit every preference. Opt for the convenience of online payments through MyAccount or the Cleco app. Or keep it classic by mailing a check or visiting an authorized payment center.

Set up auto-pay for hands-free bill payment each month. And reach out to Cleco for payment assistance if you face financial hardship.

Learn more about Cleco payment methods so you can pay your bill in the way that works for you. Their flexible options make keeping the power on simple and stress-free.