A Guide to Paying Your Coppell Water Bill

Having reliable access to clean water is something most of us take for granted these days But behind the scenes, water utilities work hard to deliver this essential resource while also billing residents accurately and efficiently.

As a longtime resident of Coppell I’ve been paying my city water bill for over 15 years. In this article I’ll walk through the various ways to pay your Coppell water bill, highlight key details about the billing process, and share tips to avoid any issues or late fees.

Whether you’re a new resident setting up water service or simply looking for bill pay reminders, read on for a comprehensive guide to paying your Coppell water bill.

Online Payments Through the Citizen Self Service Portal

The easiest way to pay your Coppell water bill is through the city’s Citizen Self Service (CSS) online portal. This allows you to securely view and pay bills at any time from your computer or mobile device.

After creating an account, you can log in to CSS to:

• Check your current balance
• View billing history
• Set up automatic payments
• Pay one-time payments
• Manage account details

I always use the CSS portal to pay because it’s fast, convenient, and helps me avoid late fees. The site is user-friendly and allows you to store payment methods for future use.

Paying by Phone

If you prefer to pay your water bill over the phone, Coppell offers an automated payment system at 972-304-3695.

To use the self-service phone system, you’ll need your 10-digit account number and the amount due. The system is available 24/7 and allows you to pay by credit card or checking account immediately.

I’ll occasionally use the phone payment option when I’m in a rush and don’t have time to login to CSS. It only takes a few minutes to punch in my info and get the payment processed.

Paying by Mail

For residents who prefer to mail in Coppell water bill payments, you can send your check or money order to:

City of Coppell
P.O. Box 9478
Coppell, TX 75019

Be sure to include your remittance slip and write your account number on the check clearly. Mailed payments should arrive 3-5 business days before the due date to avoid late fees.

I recommend mailing your payment at least 7-10 days in advance to ensure it’s received on time, especially around holidays when mail volume increases.

Paying in Person

You can also pay your Coppell water bill in person at the Utility Billing office located at:

255 Parkway Blvd.
Coppell, TX 75019

The billing office accepts cash, checks, money orders, and credit/debit cards. When paying in person, be sure to have your account number or recent bill available.

I’ll sometimes drop off a payment on my way home from work if I need to pay immediately before the due date. The billing staff are always friendly and helpful.

Understanding Your Water Charges

When you receive your Coppell water bill each month, it will include charges for both water usage and sewer service. Here are some key details on how your charges are calculated:

• Water Usage: This charge is based on your monthly water consumption in gallons as recorded by your home’s water meter. Coppell uses an increasing block rate structure, so higher usage results in higher rates per gallon.

• Sewer Charge: Your sewer rates are determined by your winter monthly average water usage. This baseline usage is calculated each year and applied as a flat sewer charge each month to account for peaks and valleys in water use.

• Service Fees: A monthly service fee of $14 covers billing, collection, and administrative costs. Service fees are not based on your consumption.

• Taxes: Your bill includes a 6.75% sales tax on water and sewer charges.

Understanding what goes into your water charges allows you to better anticipate costs and potentially reduce future bills through conservation.

Avoid Late Fees with Timely Payment

Coppell water bills are issued monthly and due 20 days after the billing date. If your payment is not received by the due date, you’ll incur a 10% late penalty on your outstanding balance.

To avoid late fees, I recommend paying your water bill as soon as you receive it. Signing up for automated payments through CSS can also ensure your bill is paid on time each month.

I had a late fee charged once when a mailed payment got lost in the mail. Since then, I’m careful to account for processing and transit time when mailing payments. Online and phone payments have helped me stay on track.

Payment Assistance and Billing Disputes

If you are having difficulty paying your Coppell water bill on time, you may be eligible for payment assistance or alternative payment arrangements. The city offers payment extensions and long-term payment plans to avoid service disruption.

Additionally, if you ever find an error or discrepancy on your bill, you can contact Utility Billing at 972-304-3695 to dispute the charges. The friendly staff will investigate billing issues and make corrections as needed.

Fortunately, I haven’t had to utilize these options yet, but it’s good to know they exist for residents facing financial or billing issues.

New Service Activation Tips

When setting up new water service in Coppell after moving in, there are a few steps to take to ensure smooth account activation:

• Complete Application: Fill out the utility service application available on the city website or in person at the billing office. All adult account holders will need to be listed.

• Provide Identification: Bring a valid government ID to verify your identity when setting up service.

• Pay Deposit: A deposit of $50 is typically required to activate water service if you haven’t established credit with the city before. This is refunded after 12 months of timely payments.

• Provide Access: Make sure the water meter is accessible for the city to obtain a starting read. You may need to trim bushes or move debris away from the meter.

Following these tips will help your new water account get up and running quickly so you have access right away at your new home.

Convenient Management Through CSS

The Citizen Self Service portal provides a convenient way to manage all aspects of your city water account online or via mobile. CSS allows you to:

• Update account and contact information
• View water usage graphs and history
• Set up paperless billing
• Receive notifications for high usage alerts
• Pay final bills after moving out

I highly recommend registering for CSS not only for easy bill pay, but also to monitor your ongoing usage and manage account details at any time.

Paying Your Water Bill Made Easy

Paying your monthly city water bill doesn’t have to be a complicated or stressful process. Coppell offers multiple convenient payment options through CSS online, phone, mail, or in person.

Understanding the charges on your bill, avoiding late fees, and utilizing the CSS portal for account management will ensure paying your Coppell water bill is hassle-free. Reliable water service is something we often take for granted – until the bill comes due.