A Comprehensive Guide to Paying Your Du Bill Online

Paying your monthly Du telecom bill is an essential responsibility for customers in the UAE. With Du offering mobile, internet, and home phone services to millions nationwide, its convenient online payment system allows you to easily take care of your bill from anywhere. This guide will walk you through everything you need to know about paying your Du bill online through the My Account portal.

Overview of Du Bill Payment

Du offers several options for customers to pay their monthly bills conveniently online. Key things to know

• Bills are generated monthly and can be accessed through My Account
• Payment is due by the due date shown on your bill to avoid late fees
• Besides online, you can pay at Du stores, exchange houses, and other outlets
• Keep your account number, mobile number, or Emirates ID handy to login and pay
• Register for e-billing to receive bills directly by email
• Auto pay automatically deducts payments from your card each month

Below we will explore the online payment options in more detail.

Paying Through My Account

The My Account portal provides the easiest way to pay your Du bill online through the Quick Pay feature

Follow these simple steps:

1. Go to My Account login page

2. Enter your Du mobile number or account number and click ‘Login’

3. From the menu, choose ‘Quick Pay’

4. Enter the amount you wish to pay and click ‘Continue’

5. Select your payment method – credit/debit card or Apple Pay

6. Enter your card details carefully and click ‘Pay Now’

7. Your payment will be processed right away and confirmation displayed

By paying directly through My Account, you avoid any extra convenience fees. You can also view past statements, track usage, and manage your account.

Paying Your Bill Through Du App

The Du mobile app also offers quick and easy bill payment capabilities. Simply:

1. Download and open the Du app on your smartphone

2. Tap on ‘Bill Payment’ from the menu

3. Choose your account and enter amount to pay

4. Select payment method and enter details

5. Confirm payment and receive digital receipt

The app provides the ultimate convenience of paying anytime, anywhere right from your mobile device.

Paying by Credit Card Without Logging In

Don’t want to login to My Account? You can also pay as a guest directly by credit card.

1. Go to Du Quick Pay guest page

2. Enter your mobile number or account number

3. Specify your payment amount

4. Fill in your card details and postal code

5. Click ‘Pay Now’ to complete the transaction

This is the quickest way to pay without logging in. But you won’t be able to see full account details.

Automatic and Recurring Payments

For true bill payment convenience, sign up for automatic payments through My Account. This securely links your Du account to your credit card to deduct payments automatically each month.

To set up:

1. In My Account, go to Manage Auto Pay

2. Click on Create New Auto Pay Agreement

3. Fill in your card details and sign the online agreement

4. Confirm the request and monthly amount

You can also schedule recurring payments on fixed days of the month. Auto pay ensures you never miss a payment deadline.

Payment Status and Receipts

To check the status of your payments in My Account, go to Bills > Payment Status. You can view pending and past payments here.

For receipts, go to Bills > Receipts to access digital copies of your payment confirmations. You can also have receipts emailed instantly after paying online or in the app.

Late Payments and Other Bill Issues

If you miss paying your bill by the due date, Du will send late payment reminders via SMS. If your account remains unpaid, mobile and internet services could get disconnected. Reconnection will incur additional fees.

In case of billing errors or other payment issues, contact Du customer service right away to resolve the problem and avoid service interruptions. You can live chat, call 800 188, or visit a Du store for assistance.

Enjoy Smooth Bill Management Online

Paying your monthly bill is a breeze with Du’s convenient digital payment options. By setting up automatic payments, you can take the hassle out of bill management entirely. Pay on time via the website, app or My Account to avoid late fees and keep your services running smoothly.