A Complete Guide to Paying Your Express Scripts Prescription Bill Online

Express Scripts is one of the largest pharmacy benefit managers (PBMs) in the United States If you have prescription drug coverage through your health insurance plan, there’s a good chance Express Scripts administers your pharmacy benefits. This means you’ll likely receive your maintenance medications by mail order through Express Scripts Read on to learn how to easily pay your Express Scripts prescription bill online.

About Express Scripts

Headquartered in St. Louis, Missouri, Express Scripts provides pharmacy benefit management services on behalf of health plans, employers, unions, and government organizations. They manage prescription drug coverage for tens of millions of Americans.

Key facts about Express Scripts

• Founded in 1986
• Acquired by Cigna in 2018
• Processes over 1.4 billion prescriptions annually
• Operates large-scale home delivery pharmacies
• Offers specialty pharmacy services
• Provides consumer tools like price comparisons
• Ranks #24 on the Fortune 500 list

Express Scripts offers mail order pharmacy services, specialty medication distribution, claims processing, and cost management solutions for payers Members can conveniently fill long-term prescriptions through Express Scripts home delivery.

Why You Receive Medications from Express Scripts

There are a few common reasons why you might get your prescription medications delivered by Express Scripts:

• Mail order benefits: Many health plans require members to use mail order for any prescriptions beyond an initial 30 or 90 day supply. This helps plans control costs. Express Scripts is contracted as the home delivery pharmacy.

• Specialty medications: For high-cost specialty medicines used to treat complex conditions, Express Scripts provides distribution through Accredo Specialty Pharmacy. This includes injection drugs and therapies requiring special handling.

• Worker’s compensation: For work-related injuries covered under workers’ comp, Express Scripts dispenses prescription medications on behalf of insurers and third party administrators.

• Government plans: Express Scripts has contracts to provide pharmacy services for TRI-CARE and other government-sponsored health plans like Medicare Part D.

If your prescription benefits are managed by Express Scripts, you’ll likely receive home deliveries from one of their mail service pharmacies for any long-term or specialty medications prescribed by your doctor.

Register for an Online Account

To pay your Express Scripts bill online, you’ll first need to register for a patient account on their website:

1. Go to www.express-scripts.com/login
2. Click “Register” below the login fields.
3. Enter your member ID number, name, email, and phone number.
4. Create a username and password. Agree to the terms of use.
5. Check your email for a verification link to activate your account.

Once registered, you can log in anytime to manage orders, check order status, refill prescriptions, and make payments.

Benefits of the Patient Portal

With an Express Scripts online account, you can:

• View current prescriptions and order history
• Track shipments in real time
• Set up paperless notifications
• Manage payment methods
• Access price and coverage info
• Find in-network pharmacies
• Chat with pharmacists
• And more!

It provides a secure, convenient way to monitor your prescriptions and pharmacy benefits. Mobile access is also available on the Express Scripts app.

Payment Options

There are a few ways to pay your Express Scripts home delivery pharmacy bill:

• Online – Log in to your account and pay by debit/credit card or eCheck.
• Phone – Call Express Scripts at 800-282-2881 to pay over the phone.
• Auto pay – Set up recurring automatic payments from your payment method.
• Mail – Send a check or money order to the remittance address.

Online bill pay is the quickest and easiest option. Express Scripts accepts Visa, MasterCard, Discover, and American Express cards.

There is no fee for paying by debit card or eCheck. Credit card payments incur a 2.5% transaction fee.

Pay Your Bill Online

Follow these simple steps to pay your Express Scripts bill online:

1. Go to www.express-scripts.com and log in to your account.

2. From the menu, select “Pay Bill”

3. Choose the payment amount – current balance, minimum due, or other amount.

4. Enter your debit/credit card information or eCheck details.

5. Review payment details and click “Submit.”

Once submitted, your account balance will immediately update. However, it make take 1-2 days for the payment to fully process with your bank.

Set Up Auto Pay

For convenient, stress-free bill payment, enroll in Auto Pay through your Express Scripts account. With Auto Pay, your bill is paid automatically each month from the payment method you select.

To set up recurring automatic payments:

1. Log in to your Express Scripts account
2. Go to “Payment Methods” under “Account Settings”
3. Click “Add Auto Pay Account”
4. Enter your payment information
5. Pick a payment date

On the scheduled date each month, Express Scripts will automatically charge your credit card or withdraw funds from your bank account to pay the current bill.

Look Up Your Balance

Wondering what you owe on your Express Scripts prescription account? Easily look up your balance by:

• Logging in online and checking your account summary
• Calling Express Scripts customer service at the number on your statement
• Chatting with an agent through your account portal

Your balance reflects any recent orders and payments. Monitoring it regularly helps avoid missed bills and late fees. Pay close attention to remaining deductible amounts too.

Avoid Late Fees

Express Scripts bills for home delivery prescriptions each time they process and ship an order. Payment is usually due within 30 days.

If your bill goes unpaid past the due date, you may incur a late fee around $10 to $15. Repeated late payments could result in suspension of your home delivery benefits.

Avoid late fees and hassles by promptly paying each Express Scripts invoice when received either online, by phone, or mail. Setting up Auto Pay is an easy way to stay current.

Secondary Insurance Billing

If you have secondary prescription coverage, Express Scripts can coordinate benefits and bill your secondary insurer:

• Notify Express Scripts of your secondary coverage
• Submit paperwork from the secondary carrier
• Express Scripts will reprocess the claim with the secondary payer info

This will reduce your out-of-pocket costs. You only need to pay any remaining balance not covered by the secondary insurance.

Order Status and History

Wondering when your next refill shipment will arrive? Log in to your Express Script account anytime to check order status and delivery details.

You can also view order history for the past 12 months – when prescriptions were filled, shipped, quantities, and more. This information can help you stay organized and ensure proper billing.

Contact Express Scripts

If you ever have questions about your home delivery pharmacy service, prescriptions, or billing, contact Express Scripts customer support:

• Call 800-282-2881 to speak with a representative
• Chat online with an agent through your account
• Email [email protected]
• Mail written correspondence to their remittance address

Visit the Express Scripts website for up-to-date contact information. Promptly address any prescription or billing issues to avoid disruptions in your medication therapy.

Summary

Express Scripts makes it convenient to get long-term and specialty medications delivered right to your door. To pay your Express Scripts bill online, simply register for an account, set up a payment method, and pay your balance with the click of a button.

Auto Pay is a helpful option to keep your account current and avoid missed bills. Monitor your order status, prescription history, and insurance coverage through your Express Scripts portal. Keeping your account in good standing ensures you receive vital medications in a timely manner.