How to Pay Your IPL Bill Online: A Step-by-Step Guide

Paying your IPL (Indianapolis Power & Light) bill online is the fastest and most convenient way to manage your electric account IPL offers a user-friendly website and mobile app that allows customers to quickly view, manage and pay their electric bills digitally This comprehensive guide will walk you through the process of setting up an online IPL account, understanding your electric bill, and making online payments.

Benefits of Paying Your IPL Bill Online

Here are some of the major benefits of paying your IPL electricity bill online versus mailing a paper check or paying in person

• Convenience: You can pay on your computer, phone, or tablet at any time, from anywhere, and in just minutes. Avoid trips to the payment office.

• Speed – Online payments process instantly, avoiding mail delays of paper checks.

• Security – Secure encrypted connection keeps your personal and payment information safe

• Accessibility – Manage your account 24/7 with online account access.

• Control – Setup autopay, view payment history, change account settings.

• Rewards – Earn credit card points, airline miles or cashback on bill payments.

• Savings – Avoid late fees and service disruptions with on-time online payments.

Getting Started with Online Bill Pay

To pay your IPL bill online, you first need to have an active IPL account. If you’ve just moved to Indianapolis or are setting up new electric service, you’ll need to open a new account first before signing up for online access.

Once your IPL account is established, here are the steps to create an online profile:

1. Go to AESIndiana.com and click on “My Account”

2. Select “Sign Up” under the “Pay/View Bill” section.

3. Enter your IPL account number, email, phone and create a password.

4. Agree to the terms of use.

5. Verify your email address by clicking the confirmation link sent to your inbox.

And that’s it! You’re now registered for online account access to manage and pay your IPL electric bill.

Understanding Your IPL Electric Bill

When you receive your monthly IPL bill, there are a few key sections to understand:

• Account Summary – Provides your account details, meter number, billing dates and total amount due.

• Usage History – Shows your electricity usage in kWh each month and compares to previous years.

• Message Center – Important notices from IPL like rate changes or peak alerts.

• Billing Detail – Breaks down your total charges including the base rate, fuel adjustment, taxes and fees.

• Payment Stub – Detach and submit this portion with mailed check payments.

Familiarize yourself with your bill layout so you know what charges you’re paying for each month.

Paying Your IPL Bill Through the Online Account

Here is the simple process to pay your bill through your online IPL account:

1. Login at AESIndiana.com

2. Click on “Pay Now” for the account you want to pay.

3. Enter the payment amount (or pay full balance).

4. Select payment method – credit/debit card or bank account.

5. Enter your payment details and submit.

6. The payment will process instantly and you’ll see a confirmation screen.

The entire process takes just a few minutes. Much faster and easier than mailing a paper check or paying in-person!

Setting Up Auto Pay

For the most convenient bill payment experience, you can enroll in auto pay through your online IPL account. This automatically pays your bill each month, so you don’t have to manually log in and submit payment.

To enable auto pay:

1. Login to your online account.

2. Under “My Profile”, click on Auto Pay.

3. Enter your payment method and confirm enrollment.

4. Agree to the auto pay terms and conditions.

Your bill will now be paid automatically each month on the due date using your selected payment method. Just make sure to have sufficient funds available!

Viewing Payment History

To track past IPL bill payments, your online account provides easy access to payment history:

1. Login to your online account.

2. Select “My Usage” from the menu.

3. Click on “Payment History”.

4. Select an account to view past payments, dates, amounts and confirmation numbers.

Use the payment history to verify payments you’ve made and have records for budget tracking. Print or download statements as needed.

IPL Bill Pay Fees

IPL does not charge any fees for online bill pay directly from your bank account. However, there are convenience fees for certain payment methods:

• Credit/debit card payments have a $2.95 fee per transaction.

• Paying in-person with credit/debit card also incurs a $3.95 fee.

• Enrolling in auto pay or paperless billing is free.

So making online payments directly from your checking or savings account is the most cost effective option.

Getting Account Support

If you need help with your online IPL account or have questions about your bill, IPL provides several customer service options:

• Call 317-261-8111 (7am-7pm)

• Email [email protected]

• Chat online at AESIndiana.com

• Visit in person at 2020 St. Clair St. in Indianapolis

IPL’s customer support team is available to assist with account access, billing questions, payment issues and any other electric service needs.

Convenience of Paying IPL Bills Online

• Secure 24/7 account access

• Avoid late fees with auto pay

• Payment tracking through history

• Fast and easy payments on any device

• Setup paperless billing to go green

• Customer support when you need it

• Earn rewards by paying with a credit card

Take advantage of the speed, convenience and security of managing your IPL account online. Sign up for online bill pay today!