Convenient Ways to Pay Your Cricket Wireless Bill Over the Phone

As a Cricket Wireless customer, you have multiple options to pay your cell phone bill quickly and easily over the phone. Paying by phone allows you to take care of your bill without needing to log into your account online or visit a retail store. Read on to learn about the different methods you can use to pay your Cricket Wireless bill by phone.

Calling Cricket Support to Make a Payment

The most straightforward way to pay your Cricket Wireless bill by phone is to call Cricket customer support at 1-800-274-2538. When you call, select the menu option to speak with a representative about making a bill payment.

Once connected, provide your Cricket account information like your phone number or account number. The support agent can take a payment right over the phone using

• Credit Card
• Debit Card
• Cricket Refill Card
• Service Payment Card
• Gift Cards
• Reloadable Prepaid Credit Cards

After taking your payment information, the agent will process the payment to your account immediately while you are on the call. You’ll receive a confirmation number for your records.

Benefits: Talking to a live representative allows you to get immediate help if you have any questions about your bill or payment options.

Downsides: Calling customer support may require waiting on hold until an agent is available. A $5 customer assistance fee applies to payments made over the phone.

Using the Automated Payment System

For a quicker payment option without waiting to speak to an agent, use Cricket’s automated payment system by dialing *PAY (*729) from your Cricket device.

When prompted, enter your wireless number and follow the voice instructions to make a payment using:

• Credit Card
• Debit Card
• Cricket Refill Card
• Gift Cards
• Reloadable Prepaid Credit Cards

The automated system is available 24/7 so you can pay your bill on your schedule You’ll receive a text message confirming your payment

Benefits: No hold times and you can pay on your own time using the automated system.

Downsides: The automated system lacks the personal touch of speaking with a live agent if you need help. The $5 customer assistance fee also applies.

Paying with a Cricket Refill Card

Cricket offers refill cards that can be used to add money directly to your account to cover your monthly bill. Refill cards range from $20-$100 and can be purchased at Cricket retail stores, online, or at many major retailers.

To pay with a refill card using the automated system:

• Dial *PAY (*729) and enter your wireless number
• Select the option to pay with a refill card
• Enter the refill PIN when prompted

Your account will be credited instantly. You can also enter refill card PINs to make one-time payments in the myCricket app or online.

Benefits: Refill cards allow you to prepay your bill at retail stores then use those funds to pay by phone. No fees apply when paying with refill cards.

Downsides: You need to purchase refill cards in advance before paying with them over the phone. The denominations may not match your monthly bill exactly.

Tips for Paying Your Cricket Bill by Phone

• Have your account number, phone number, and billing details ready before calling.

• To avoid fees, consider paying with a Cricket Refill Card instead of a credit/debit card.

• You can call to make one-time payments or set up recurring autopay by phone.

• Keep your confirmation number each time you make a payment by phone.

• Payments made by 7pm CT are credited the same day to avoid service interruption.

• Contact Cricket support if you have any issues making payments over the automated system.

Paying by phone is easy and only takes a few minutes. Just call Cricket whenever you need to pay your monthly bill and keep your service active.