Living in the city of Odessa, Texas comes with access to high-quality municipal water services. However, to keep receiving uninterrupted water delivery, Odessa residents must pay their water bills regularly and on time.
In this comprehensive guide we will walk through all the ways Odessa utility customers can pay their water bills from online payments to paying in person. By understanding the various payment options and policies, Odessa residents can avoid late fees and keep their accounts in good standing.
View Your Water Bill Online
The first step to paying your bill is accessing it, The City of Odessa makes water bills available through their online customer portal,
To view your bill:
- Go to the Odessa utility billing website
- Click on “Customer Portal”
- Enter your account number and password
- Select “Documents” to view bills
Here you can see PDF copies of your current and past water bills. Review the total charges and due date. Knowing your balance will make it easier to select a payment amount later.
Understand the Charges on Your Bill
When examining your Odessa water bill, you will notice various charges and fees. Being familiar with these can help you review bills for accuracy:
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Water usage – Based on the gallons used each month at your home or business. Track your usage patterns over time.
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Base fee – A fixed monthly charge to maintain the water system infrastructure.
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Sewer – Charges for wastewater treatment services.
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Trash collection – Covers the weekly curbside trash and recycling pickup.
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Taxes – A mix of state and local sales taxes added to the subtotals.
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Delinquent fees – Added if a previous month’s bill was not paid on time.
Knowing what each fee on your water bill is for can help you budget and manager your utility costs efficiently.
Select Your Payment Method
The City of Odessa offers several convenient ways to pay your water bill. Choose the option that works best for your needs:
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Online – Login to the customer portal to pay by credit/debit card or e-check. Fast and easy!
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Phone – Call 432-335-3204 and use the automated system to pay with a card.
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In person – Visit the first floor of City Hall to pay with cash, check or card.
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Drop box – Put a check or money order in the drive-up box behind City Hall.
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Mail – Send a check or money order to the address on your bill. Allow 5 business days.
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Auto-pay – Set up recurring payments from your bank account each month.
Evaluate the payment methods to choose what is most convenient based on your circumstances. Many customers prefer the speed of online payments.
Pay Your Water Bill Online
Paying your water bill through the City of Odessa online portal is fast, easy, and secure. Just follow these steps:
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Login to your account at odessatx.gov/utilitybilling
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Select “Make Payment”
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Enter the payment amount
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Choose “Credit Card” or “e-Check”
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Enter your card or bank account information
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Click “Continue” then “Submit Payment”
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Verify the payment confirmation screen
Your account will be credited immediately and you will receive a receipt via email. The online system is available 24/7 for your convenience.
Pay by Phone
The City also allows you to pay your Odessa water bill over the phone using their automated system.
To pay by phone:
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Call 432-335-3204
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Select option 1 for English or 2 for Spanish
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Press 1 for account information
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Enter your 10-digit account number
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Press 1 to pay with credit/debit card
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Follow the prompts to enter your card details
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Note the confirmation number at the end
The phone payment system is quick and easy when you don’t have time to login and pay online.
Pay In Person
For those who prefer paying their bills face-to-face, the City of Odessa has in-person payment windows.
To pay your water bill in person:
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Go to the first floor of City Hall before 5pm Monday to Friday
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Bring your paper bill or know your account number
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Choose to pay with cash, check, or credit/debit card
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Get a receipt from the clerk
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Put your remittance stub and receipt in the designated boxes
In-person payments allow you to get same-day receipt and confirmation that your bill is paid. Just make sure to arrive before the payment window closes for the day.
Sign Up for Auto-Pay
The most convenient option for paying your Odessa water bill is setting up recurring automatic payments. This securely links your bank account and withdraws the balance each month on the due date.
To enable auto-pay:
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Login to the online billing portal
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Click on “Auto Pay Program”
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Select the date you want payments processed
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Enter your bank account information
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Agree to the terms and conditions
Once enrolled, you don’t have to remember to pay each month. Auto-pay deducts the amount due directly from your account.
Avoid Late Payment Penalties
It is crucial to pay your Odessa water bill by the due date each month. If your payment is late, you will be charged a 5% penalty on the balance owed. This delinquent account fee can add up quickly.
Set payment reminders and pay as soon as you get your bill to avoid late fees. If you cannot pay on time, call billing services immediately to discuss a payment plan. Having penalties waived or reduced can help avoid further issues.
Get Help With Paying Bills
If you are struggling financially and unable to keep up with water payments, Odessa offers programs to help qualified residents. These include:
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Payment arrangements – Set up a monthly installment plan.
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Balance forgiveness – One-time credits for those in need.
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Leak adjustment – Bill reductions for qualifying leaks.
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Low-income assistance – Discounts for fixed-income households.
Contact Odessa utility billing at 432-335-3220 to learn more about bill assistance options. There are resources available for those facing hardships.
Use Online Account Management
Beyond just making payments, the Odessa utility billing online portal allows you to:
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View billing history and usage
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Set up paperless billing
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Submit meter readings
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Request service start/stop
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Check account standing
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Update contact information
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Enroll in alerts
Leverage all of the portal’s online account management features for easier utility account maintenance.
Paying your water bill on time takes discipline, but Odessa provides flexible payment options to make it as simple as possible. Use this guide to choose the best payment method and avoid late fees. Keeping up with utility costs is an essential part of being an Odessa resident and customer.
Sewer – Minimum Service Charge for up to 2,000 Gallons
| 3,000 to 10,000 Gallons | 11,000 to 20,000 | 21,000 to 50,000 Gallons | Above 50,000 Gallons | Industrial |
|---|---|---|---|---|
| 14.55 | 12.93 | 13.52 | 14.67 | 15.05 |
Plus the following rates per 1,000 gallons consumption over 2,000 gallons:
| 3,000 to 10,000 Gallons | 11,000 to 20,000 | 21,000 to 50,000 Gallons | Above 50,000 Gallons | Industrial |
|---|---|---|---|---|
| 3.33 | 2.96 | 3.31 | 3.83 | 4.06 |
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The mission of Billing and Collection is to continually provide outstanding service to the citizens and the City of Odessa through timely and accurate billing and collection of utility, ambulance, license and permit, and miscellaneous accounts receivable transactions. To partner with the citizens of Odessa in meeting their information and service needs in relation to the variety of services provided.
City of Odessa Water Utility Bill Payment Options
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