Paying your gas bill is an essential monthly task as a PGW customer. With busy schedules, it can be easy to forget this important bill. Fortunately, PGW offers a quick and easy way to pay your gas bill online.
What is PGW?
PGW stands for Philadelphia Gas Works. They are the largest municipally owned gas utility in the country serving over 500000 residential, commercial and industrial customers in Philadelphia and surrounding areas.
PGW provides natural gas to heat homes and businesses as well as hot water and cooking. They operate and maintain a network of gas pipes under the streets of Philadelphia to deliver gas safely and reliably.
Why Pay Your Gas Bill Online
Here are some of the key benefits of paying your PGW gas bill online
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Convenience: You can pay anytime, anywhere with an internet connection. No need to mail payments or visit the PGW office.
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Speed: When you pay online, the money goes straight into your account, so you don’t have to wait for mail to arrive.
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Payment History: Your payment history is stored securely online so you can look back at past payments.
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Auto Pay: You can set up monthly payments that will be made automatically to make sure your bill is always paid on time.
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Reward Points: PGW offers a reward points program for customers who go paperless and pay online.
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Savings: It’s cheaper to pay online than over the phone or by mail.
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Environmental Benefits: Going paperless reduces waste and supports sustainability.
How to Pay Your PGW Bill Online
Paying online is a quick and straightforward process. Follow these simple steps:
Step 1: Gather Your Information
Before you start, make sure you have:
- Your PGW account number
- The amount due on your current PGW bill
- A payment method such as a bank account, credit card or debit card
Your 10-digit PGW account number can be found at the top of your paper or electronic bill.
Step 2: Visit the PGW Website
Go to the official PGW website at www.pgworks.com. Hover over “Customer Care” and click on “Ways to Pay”.
Step 3: Click “Pay My Bill”
On the Ways to Pay page, click on the orange “Pay My Bill” button. This will redirect you to the secure PGW online payment portal.
Step 4: Log In or Register an Account
If it’s your first time paying online, you’ll need to either register for a new account or log in if you already have one. The registration process only takes a minute or two.
You can register using your PGW account number and an email address. Create a password you can remember easily.
Step 5: Enter Your Payment Information
Once logged in, you’ll be prompted to enter your PGW account number and the payment amount from your latest bill.
Next, enter your preferred payment method – a bank account or credit/debit card.
You’ll also need to select if this is a one-time payment or set up recurring automatic payments.
Step 6: Review and Submit
Carefully review all the payment details before submitting. Make sure your PGW account number, payment amount, and payment method are all correct.
Check the box to agree to the terms and conditions of using the online payment portal.
Finally, click the “Submit Payment” or “Schedule Payment” button.
Step 7: Get a Confirmation
You will receive an email confirmation with your payment details and a reference number shortly after submitting.
The payment typically posts to your PGW account within 1 business day. You can view your payment history online anytime.
And that’s it! By following these steps you can securely pay your PGW gas bill online in just a few minutes.
PGW Online Account Management
In addition to paying your bill, PGW’s online account portal allows you to:
- View current and past bills and payment history
- Update your billing and contact information
- Set up paperless billing and automatic payments
- Enroll in budget billing to even out payments
- Check your gas usage and compare to previous periods
- Sign up for outage alerts and paperless notifications
You can take care of all your basic account management conveniently on the PGW website.
PGW Mobile App
For added convenience, you can download the free PGW mobile app for your iOS or Android device.
The PGW mobile app makes it easy to pay your bill, manage your account, and view your usage right from your smartphone or tablet.
Key features include:
- Pay your bill immediately with AutoPay
- Manage payment methods
- Check account balance
- View billing history up to 2 years
- Monitor daily usage
- Report gas emergencies or outages
- Receive notifications
Pay Near Me Retail Payments
If you prefer to pay your PGW bill in cash, PGW offers a retail payment network called Pay Near Me.
With over 27,000 payment locations nationwide, you can visit a participating 7-Eleven, Family Dollar, CVS Pharmacy or Ace Cash Express store to pay your gas bill locally.
Here’s how the Pay Near Me system works:
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Use the PGW online portal or mobile app to create a payment code.
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Take the printed or electronic payment code to a nearby participating retailer.
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Pay your gas bill amount plus a small fee (usually under $2) in cash.
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Get a payment confirmation receipt from the retail clerk.
This retail payment network provides a great option for customers who want to pay in cash without visiting the PGW office.
Contact PGW Customer Service
If you have any trouble with your online account or need help processing a payment, PGW offers several customer service options:
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By Phone: Call 1-215-235-1000. PGW customer service representatives are available Monday to Friday from 8 a.m. to 6 p.m.
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Email: Send any inquiries to [email protected]. Emails are typically answered within 1 business day.
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Online Chat: Live chat with a PGW agent Monday to Friday from 8 a.m. to 4 p.m. Look for the chat widget on www.pgworks.com.
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In Person: Visit the PGW Customer Service office located at 800 W. Montgomery Ave, Philadelphia, PA 19122.
PGW aims to provide excellent customer service and resolve any payment issues quickly. Don’t hesitate to reach out by phone, email or chat if you need assistance.
Key Takeaways: Paying Your PGW Gas Bill Online
Paying your monthly PGW gas bill online is the most convenient and cost-effective option. Follow these key steps:
- Gather your PGW account number and current bill amount
- Visit www.pgworks.com and click “Pay My Bill”
- Log into your account or register for a new account
- Enter your payment details and submit
- Get a confirmation email with your payment reference number
Online payments post instantly, support auto-pay options, and earn reward points. You can also use the PGW mobile app or visit local retail partners to pay in cash. Reach out to PGW customer service if you ever have questions or need help with an online payment.
PGW How To Series | Create an Account Online
FAQ
Where can I pay my PGW gas bill?
How do I find my PGW account?
Does PGW have a mobile app?
Can I have the phone number to Philadelphia Gas Works?
How do I pay my PGW bill online?
PGW offers customers a variety of ways to access and pay their bill – in-person, online, by phone or mail: PAY WITH CASH NEAR YOU Take your PGW bill to any participating 7-Eleven, CVS, Dollar General or Family Dollar. Show the retailer the Pay With Cash barcode on Page 2 of your bill. Payment posts same day and it’s free! PAY ONLINE AT PGWORKS.COM
How do I pay my gas bill?
To pay your gas bill, you have several options: 1.**Online Payment**: – Log in to your gas provider’s website or use their mobile app. – Pay using your checking/savings account or credit/debit card.
Does PGW accept alternative payment centers?
PGW makes every effort to keep information about Alternative Payment Centers current. However, we suggest that customers contact these locations before visiting to confirm that they will accept PGW payments.* *These centers may charge a fee for PGW bill payment.
What if I can’t pay my gas bill?
A state regulated natural gas utility which owns the gas lines and equipment necessary to deliver natural gas to the consumer. If you are behind and cannot pay your full bill, PGW offers special payment plans. Call our Collection Department at 215-235-1777 or visit any of our Customer Service Centers.