How to Pay Your RCN Bill Over the Phone

Paying your RCN bill is easy when you know the steps to take. While you can pay online through your MyRCN account sometimes it’s quicker and easier to just pick up the phone and pay your bill the old-fashioned way. In this article, I’ll walk you through the simple process of paying your RCN bill over the phone so you can get it done in just a few minutes.

When to Pay Your RCN Bill Over the Phone

There are a few instances when paying your RCN bill over the phone makes the most sense

• You don’t have online access to pay your bill. If you don’t have a computer or mobile device, calling in to pay is your best option.

• You’re having issues with the online payment system. If the MyRCN site is down or you’re having technical difficulties, pick up the phone and call instead.

• You need to make a payment arrangement. If you need to set up a payment plan, it’s best to speak with an RCN agent directly over the phone.

• You have questions about your bill. Speaking with a customer service rep gives you the chance to ask questions and get personalized help.

• You want immediate confirmation your payment went through. Getting that direct confirmation over the phone gives peace of mind.

Have This Information Ready Before You Call

To make your RCN bill payment over the phone fast and easy, have the following information close at hand:

• Your RCN account number
• Service address
• Payment amount
• Credit/debit card number and expiration date
• Bank account number and routing number (if paying from a checking account)

Having this info ready when you call will allow the automated system or customer service agent to quickly pull up your account and process your payment.

Steps to Pay Your RCN Bill Over the Phone

Here is the step-by-step process to follow when paying your RCN bill by phone:

1. Call the RCN Customer Support Number

The main RCN customer service number is 800-746-4726. This number will connect you with an automated system to process payments.

If you need to speak with a live agent, call 866-246-4327. Live agents are available 24/7 for billing questions and support.

2. Follow the Automated Payment Prompts

The automated system will first ask you to enter your 10-digit RCN account number using your phone keypad.

Next, it will ask you to enter your zip code for verification purposes.

You’ll then be given options:

• Press 1 to pay your current bill
• Press 2 to pay a past due amount
• Press 3 to make a one-time payment arrangement
• Press 0 to speak with a live agent

Follow the prompts to indicate whether you’ll be paying by debit/credit card, checking account, or other available options.

3. Provide Billing and Payment Information

Whether you are speaking with the automated system or a live agent, you will need to provide key billing and payment details including:

• Account holder name
• Service address
• Amount you intend to pay
• Payment method and details (card number, account number etc.)

Make sure to clearly state all required information. The system or agent will verify the details back to you.

4. Get Payment Confirmation

After entering all payment information, stay on the line to get confirmation that your payment was successfully processed.

If paying through the automated system, wait for the confirmation number before hanging up. Be sure to write this number down.

If paying with a live agent, wait for them to verify your payment went through on their end.

And that’s it – you’ve successfully paid your RCN bill over the phone! The whole process should only take 5-10 minutes when you have all your information ready.

Tips for an Easy RCN Phone Payment

Keep these tips in mind for a quick and easy phone payment process:

• Call during off-peak hours like early morning or late evening to avoid long hold times.

• Double check you have the right RCN account pulled up to avoid processing the payment on the wrong account.

• Have your credit card in front of you so you can easily read off the numbers.

• Be prepared to enter your card’s security code and expiration date which are required.

• Speak clearly and slowly when providing your information over the phone.

• Write down the confirmation number and save it until the payment is reflected on your account.

• If speaking with an agent, don’t hang up until they confirm your payment went through on their end.

Payment Arrangements and Assistance Programs

If you are having trouble paying your RCN bill in full, call to ask about payment arrangements and financial assistance programs that may be available such as:

• Payment plans – Set up smaller payments over several months.

• One-time courtesy credits – Request a one-time bill credit for financial hardship.

• Life Support Discount – 30% discount for customers requiring life support equipment.

• Low Income Support – Discounted monthly credit for qualifying low income customers.

The best way to find out about bill assistance is to call and speak with an RCN agent about your specific situation. Be ready to provide details on your financial hardship. The agent can go over options to help you pay your bill while avoiding disruption of your services.

Avoid Late Fees and Disconnection

It’s important to pay your RCN bill on time each month to avoid late fees and potential service disconnection. RCN will send a 15-day past due notice on bills that are unpaid after the due date.

If a payment is 30 days late, a $15 late fee can be applied. After 60+ days with no payment, services can be disconnected.

Call right away if you receive a past due notice so you can take steps to make a payment arrangement and avoid fees or disruption of your RCN services. Don’t wait until after disconnection which will require paying a reconnection fee that can be over $100 in some areas.

Stay in touch with RCN about your situation so they can work with you on a payment plan that works for your budget. Communication is key to avoiding penalties.

Get Support from RCN’s Customer Service Team

RCN offers top-rated customer service support to help with all your billing and account needs. Their team of customer service agents are available 24/7/365 by phone and online chat.

Some key ways RCN’s customer service can assist:

• Answering questions about your monthly bill or charges
• Providing billing history and statements
• Taking a payment over the phone
• Setting up payment arrangements
• Enrolling you in financial assistance programs
• Changing your monthly services or packages
• Resolving billing errors or disputes

Don’t hesitate to call the RCN customer support line whenever you have billing issues to discuss. They can walk you through your RCN statement line by line and propose solutions to help you pay your bill on time. Investing just a few minutes on the phone with their team can save you money and avoid disruptions down the road.

Sign Up for Auto Pay to Avoid Forgetting

One of the easiest ways to avoid late RCN bills is to sign up for AutoPay. This convenient option deducts your monthly bill amount directly from your bank account or credit/debit card on file.

With AutoPay, your payment will be made automatically each month by the due date so you never have to worry about missing a payment. You can enroll easily online through MyRCN or by calling customer service.

AutoPay gives peace of mind that your RCN bill is always paid on time. You’ll avoid any risk of late fees while saving yourself the time and hassle of manually making payments. Just be sure you still periodically review your bill for accuracy.

Take Advantage of Paperless Billing

Another way to simplify paying your RCN bill is to go paperless. This allows you to receive and view your bill electronically through email and your online account.

Benefits of paperless billing include:

• Access your bill anywhere instantly
• No risk of paper bills being lost/stolen
• Receive email reminders when your bill is ready
• Less clutter with no paper statements
• Environmentally friendly

You can easily opt into paperless billing on the MyRCN site. Just look for the Paperless Billing link under My Profile.

Going paperless lets you check your RCN bill anytime and ensures you never miss seeing your monthly statement. It’s an efficient option that also helps reduce waste and your environmental impact.

Bottom Line

Paying your RCN bill over the phone is quick, easy and convenient. Just have your account information handy and call the customer support number. Follow the payment prompts and provide your details clearly. Finally, get confirmation before hanging up that your payment was applied.

Leverage RCN’s exceptional customer service team if you have billing questions or need help with a payment arrangement. Avoid penalties by paying on time or setting up AutoPay. And go paperless to simplify bill management.

With these tips, you can master paying your monthly RCN bill over the phone or online. Proper billing management ensures uninterrupted access to all your vital RCN services.