Paying your water bill in Rio Rancho is easy and convenient through the city’s online payment system, by phone, by mail, or in person. The city offers residents multiple options to view account information and pay their utility bills.
Online Payment
The easiest way to pay your Rio Rancho water bill is online through the city’s Click2Gov online payment system. This allows you to securely pay your bill 24/7 without having to call or visit city hall.
To start go to https //rior-egov.aspgov.com/Click2GovCXP/index.html. From here you can make a one-time payment or set up an account.
One-Time Payment
To make a one-time payment, scroll down and enter your account number from your latest bill Then enter the payment amount and submit payment by credit card or e-check. The payment will apply instantly to your account
Create an Account
Creating a Click2Gov account allows you to store payment information view bill history and make recurring payments.
To create an account you’ll need your account number and an email address. Follow the steps to create a username and password.
Once your account is created you can log in anytime to view your balance and past bills. You can also set up automatic monthly payments to avoid late fees.
Pay by Phone
Call (505) 891-5211 to pay your water bill over the phone using our automated system. Have your account number ready along with your credit card or checking account information.
To speak with a customer service representative call (505) 891-5020.
Pay by Mail
Mail your payment stub along with a check or money order payable to City of Rio Rancho Utilities. Send to:
City of Rio Rancho Utilities
3200 Civic Center Circle NE
Rio Rancho, NM 87144
Be sure to allow 5-7 days for your mailed payment to reach us and be applied to your account.
Pay In Person
Visit us on the first floor of City Hall at 3200 Civic Center Circle NE in Rio Rancho. We accept cash, checks, money orders and credit cards.
City Hall payment hours are Monday-Friday, 8am-5pm.
For after hours payments, a drop box is located inside the City Hall entrance. Payments left in the drop box by 8am will be processed same-day.
Payment Assistance Programs
If you are having difficulty paying your water bill, Rio Rancho offers payment assistance programs:
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Low-income Payment Assistance – Offers a $10 monthly credit for qualifying low-income residents.
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Medical and Financial Hardship Program – Payment plans or credit for customers with medical conditions requiring increased water use or financial hardships.
Contact the Utility Billing department at 505-891-5020 for details on assistance programs.
Avoid Late Fees and Disconnection
Pay your water bill by the due date to avoid a 10% late fee. If your account becomes 60 days past due, your water service may be disconnected.
Sign up for paperless billing and reminders through Click2Gov to ensure you never miss a payment.
Paying your Rio Rancho water bill is quick and easy through the available online, phone, mail and in-person options. Be sure to pay by the due date to avoid late fees. Contact the city’s billing department if you need payment assistance.
Pay your Peel water bill online; anywhere, anytime
What is the city of Rio Rancho utility billing service?
Welcome to the City of Rio Rancho Utility Billing. This service offers up-to-date, online views of customer utility accounts while providing several convenient payment options. For any utility inquiries, please call 505-891-5020.
Will Rio Rancho water users be able to pay their bills online?
City of Rio Rancho water users will soon be able to pay their bills and monitor their accounts online. The Rio Rancho Governing Body members unanimously approved a $290,000 utility-fund budget adjustment for an online water and wastewater billing system at their meeting Wednesday night at City Hall.
What payment methods are accepted in Rio Rancho?
Accepted forms of payment are: check, credit card (Master Card, Visa, Discover, or American Express). The City of Rio Rancho is excited to offer residents an easy and convenient method to view and pay their Water and Wastewater Services online. You are now able to pay online with One Time Pay, no account registration required.
Did Rio Rancho governing body approve a utility-fund budget adjustment?
The Rio Rancho Governing Body members unanimously approved a $290,000 utility-fund budget adjustment for an online water and wastewater billing system at their meeting Wednesday night at City Hall. City Councilor Bob Tyler was absent, which meant Mayor Gregg Hull was allowed to vote.