How To Pay Your Water Bill in Rowlett, Texas

Living in the charming lakeside town of Rowlett, Texas comes with many perks – beautiful parks, a lively downtown area, and a strong sense of community. But it also comes with responsibilities, like paying your monthly water bill to the city’s utility department.

Paying your water bill on time each month is an important task for every Rowlett resident. The city offers a few different options to complete this routine chore quickly and easily. In this article, we’ll walk through everything you need to know about paying your water bill in Rowlett, from understanding the charges on your monthly statement to selecting the best payment method for your needs.

Overview of Rowlett’s Water Billing Process

The City of Rowlett provides water service to residents and businesses located within the city limits. The water is sourced and treated by the North Texas Municipal Water District before being distributed to customers in Rowlett.

A water meter is linked to each water account and is read electronically once a month. The reading from the meter is used to figure out how much water was used during the billing period. This information is sent to the city’s billing system, which makes your monthly water bill.

Bills are issued on either the 1st or 15th of each month depending on where you live in Rowlett. The due date is 20 days from the billing date. If your payment is late, a 10% penalty will be added to your account. After 10 more days without payment your water service may be disconnected.

Understanding Your Rowlett Water Bill

When you receive your water bill from the City of Rowlett, it will contain detailed information about the charges for your household or business Here are the key elements to look for

• Service address: This shows the address where water service is being provided. Verify that it is correct.

• Account number: Your unique account number for water service billing purposes. Have this handy when contacting the city about your bill.

• Billing date: The date the bill was issued, which determines your monthly due date.

• Previous balance Any unpaid balance from prior water bills

• Base fee: A monthly fixed charge based on your water meter size. For residential meters under 1 inch, this is $22.

• Water usage: Your metered water consumption in gallons for the billing period.

• Water rates: The city has a tiered volume rate structure. For residential customers:

  • 0-3,000 gallons: $3.99 per 1,000 gallons
  • 3,001-15,000 gallons: $6.48 per 1,000 gallons
  • Over 15,000 gallons: $8.09 per 1,000 gallons

• Wastewater charge: This covers sewer service. It is based on your water consumption.

• Total current charges: The sum of your base fee, water usage, and sewer charges.

• Total amount due: Total current charges plus any previous unpaid balance. This is the payment amount you must pay by the due date.

Carefully reviewing the billing details on your statement will ensure you understand all the fees that make up your monthly charge. Contact the utility billing department if you have any questions.

How and Where to Pay Your Rowlett Water Bill

The City of Rowlett offers several options for convenient payment of your monthly water bill. Choose the method that works best for your needs:

Pay Online

The easiest way to pay is through the city’s online payment portal. You can make secure one-time or recurring payments from your bank account or by credit/debit card. Register your water account online to view past bills and payment history.

Pay by Phone

Call the city’s payment line anytime at 844-238-8997 to pay over the phone using your credit/debit card. You will need to provide your 10-digit account number.

Pay by Mail

Detach the payment stub from your water bill and mail it along with a check or money order payable to City of Rowlett. Use the return envelope provided and mail at least 3-5 days before the due date to ensure on-time payment. Send to:

City of Rowlett
P.O. Box 660054
Dallas, TX 75266-0054

Pay in Person

Bring your water bill to the Utility Billing office located at 6602 Dalrock Rd. You can pay with cash, check, money order, or credit/debit card. The office is open Monday-Friday from 7:30am to 5:30pm, except on city holidays.

Pay at Other Locations

The city has contracted with several retail locations in Rowlett where you can pay your water bill in person. These include:

• Tom Thumb (both locations)
• Kroger
• Walmart Supercenter
• Ace Cash Express

At these locations, you will need to provide your account number or payment stub. Cash payments only.

Sign Up for Automatic Payments

For the most convenient hands-off approach, enroll in auto-pay through the city’s online portal. Your monthly water bill will be paid automatically on the due date by debiting your bank account. You’ll avoid late fees and service interruption without having to remember to pay each month.

Avoid Late Fees and Service Disruption

To keep your water flowing on schedule and avoid extra penalties, the key is paying your Rowlett water bill in full by the due date printed on your statement. Mark your calendar with the due date as soon as you receive the bill to stay on track.

If an emergency arises that makes paying difficult, immediately contact the city’s utility billing office. They may be able to arrange a payment plan or extension to avoid disconnection. Communication is key – they can’t help you if they don’t know you need it.

Living in Rowlett comes with the responsibility of paying for the water service that supports your household. But the city offers flexible options to fit any schedule or preference. So pay your bill with confidence knowing it can be taken care of quickly and easily! Prompt payment will keep the water flowing through the pipes and into your home.