Dealing with medical bills can be confusing and stressful. Thankfully, Sentara offers a simple online bill pay system to view your statements and pay your balances due. In this comprehensive guide, we’ll walk through how to set up an account, manage your bills, make payments and more using Sentara’s online bill pay platform.
Overview of Paying Sentara Bills Online
Sentara recently launched a new online bill pay system called Sentara Bill Pay. This platform allows you to:
- Access all your Sentara bills in one place, including hospital, doctor and outpatient services
- View insurance coverage and itemized breakdowns for each visit
- Set up recurring payments or one-time partial payments
- Manage payment alerts and notifications
Paying online provides a convenient way to keep up with Sentara bills without having to call in or mail payments Let’s look at how to get started
Step 1: Register for Sentara Bill Pay
The first step is to register for a Sentara Bill Pay account, Here is how
- Go to Sentara’s website and click on “Bill Pay” at the top
- Click “Sign In” on the Bill Pay page
- Click “New User” below the sign-in boxes
- Enter your personal details, create a username and password
- Agree to the terms and click “Submit”
Once registered, you can access Sentara Bill Pay at any time by logging into your account.
Step 2: Add Your Sentara Accounts
After registering, add your Sentara accounts to your profile:
- Click “Manage Accounts” on the Bill Pay dashboard
- Select the type of account – hospital, doctor, therapy, etc.
- Enter your MRN (medical record number) when prompted
- Repeat for all your family member accounts
This links your Sentara accounts to your online profile so all bills appear in one place.
Step 3: Review Your Sentara Bills and Statements
One major benefit of Sentara Bill Pay is the ability to view and manage bills online, including:
-
View insurance coverage – See what your health insurance paid for each visit or procedure.
-
Access itemized statements – View itemized breakdowns of charges to understand what you are being billed for.
-
View PDF statements – Download or print detailed monthly statements for your records.
-
Monitor account activity – Check payment history, pending insurance and new charges added.
-
Update account – Manage your personal info, communication preferences and payment methods.
Spending some time reviewing your bills and statements ensures everything looks accurate before making payments.
Step 4: Pay Your Sentara Bill Online
When you’re ready to pay your bill, Sentara offers a few different options:
-
One-time payment – Pay your balance due or a portion in a one-time lump sum.
-
Recurring payments – Set up automatic monthly payments from a bank account.
-
Payment plan – Make regular payments over time by enrolling in a payment plan.
To make a payment, select “Pay Now” for the account and enter your payment details. You can pay using a bank account, debit/credit card or HSA/FSA funds.
Step 5: Manage Payment Alerts and Notifications
Take advantage of Sentara Bill Pay’s notification options:
-
Email alerts – Get reminders when a bill is ready, payment is due or a payment succeeds.
-
Text alerts – Receive texts related to your bills and payments.
-
Phone calls – Opt to get automated phone calls for certain notifications.
-
Online notifications – See secure messages the next time you log into your Sentara Bill Pay account.
Customizing notifications gives you control over how Sentara communicates with you.
Helpful Tips for Managing Sentara Bills Online
Here are some top tips for getting the most out of Sentara’s online bill pay platform:
-
Go paperless – Reduce clutter and access bills immediately by going paperless.
-
Pay right away – Don’t let bills pile up. Log in frequently and pay new balances as soon as possible.
-
Sign up family members – Have kids or elderly parents? Register their accounts too for easy access.
-
Save payment info – Store a default payment method to check out faster when paying bills.
-
Set reminders – Use bill pay alerts so due dates never slip your mind.
-
Ask for help – Contact Billing Customer Service if you need assistance with your online account.
Answers to Frequently Asked Questions
Here are some common questions people have about paying Sentara bills online:
What is the deadline for online payments to be on time? Payments must be made by 11:59 pm on the due date to avoid late fees.
Is there a fee for paying online? Sentara does not charge a fee for online payments. But your bank may charge an expense depending on account type.
Can I view bills for all my family members? Yes, you can manage the entire family’s Sentara accounts under one login after adding their info.
What if I have a question about a charge on my bill? Contact Sentara Billing Customer Service and they can explain specific charges on your statements.
Is online bill pay secure? Yes, Sentara Bill Pay uses encryption and other security measures to keep your data safe and protected.
What happens if I forget my username or password? Use the password reset option or contact Billing Customer Service to have your access reset.
Paying your Sentara medical bills online is extremely convenient, quick and easy. Follow this guide to take control of your Sentara accounts and simplify bill management. Let us know if you have any other questions!
