How to Pay Your Verizon Bill After Cancelling Service

Cancelling your Verizon service doesn’t get you off the hook for any remaining bills. You are still responsible for paying your final bill and any other outstanding charges. Fortunately, Verizon makes it easy to pay your bill even after disconnecting service. Here’s what you need to know about paying your Verizon bill after cancellation.

You Will Receive a Final Bill

After you cancel Verizon service, you will receive a final bill on your normal billing date. This final bill will include charges up to your disconnection date.

It’s important to note that you may receive more than one bill after cancelling service. Any new charges or credits that post after the initial final bill will be sent on a separate statement.

For example, if you cancel service mid-cycle, Verizon will generate a standard bill with partial month charges up to the disconnection date. Then you’ll receive a final bill later with any remaining prorated charges or credits.

How Final Bills Are Calculated

Your final Verizon bill is calculated based on your disconnection date:

• Prorated service charges If you cancelled mid-cycle your bill will show prorated charges for the partial month up to your cancellation date.

• Remaining device payments: If you were paying for a device on a payment plan, the remaining balance will appear on your final bill.

• Contract termination fees: If you cancelled service before completing your contract term, you may be charged an early termination fee.

• Outstanding charges: Any unpaid charges from prior billing cycles will be included on your final bill.

• Credits and refunds: Prorated service plan credits, as well as any deposit refunds, will be applied to your final balance.

When Final Bills Are Due

The due date for your final Verizon bill will be the same as your normal bill due date. Be sure to pay your final bill on time to avoid any late fees or collection actions.

If you were enrolled in autopay, any outstanding balance will be automatically deducted from your payment method on file on the normal due date.

How to Pay Your Final Verizon Bill

You have several options for paying your final Verizon bill:

Pay Online

The easiest way to pay your final Verizon bill is online through your My Verizon account. You can sign in and pay even after disconnecting service:

• Connected accounts: If it’s been less than 180 days since you cancelled, you can sign in to your existing My Verizon account and pay your final bill there.

• Disconnected accounts: If it’s been more than 180 days since cancelling, you’ll need to go to the one-time payment page on Verizon’s website and enter some account details to make a payment.

Pay by Phone

You can call Verizon customer service at 1-800-922-0204 and make a one-time payment over the phone using your debit/credit card or checking account. You will need to provide identifying information like your account number, phone number, or billing ZIP code for verification.

Pay by Mail

If you received a paper final bill statement, you can clip the payment coupon and mail it along with a check or money order to the payment address provided. Make sure to allow plenty of time for snail mail to avoid late fees.

Pay in Person

Take your final bill to any Verizon retail store location to make a payment in person with cash, card, or check. Authorized payment centers like 7-Eleven or CheckFreePay may also accept Verizon bill payments.

How Long You Can Pay After Cancelling

Verizon allows you to easily pay your final bill online for 180 days after disconnecting service. If it has been more than 180 days since you cancelled, you will need to use the one-time payment page and enter account details to pay your final bill.

Verizon will send any unpaid final balances to collections after a certain period of time. This can negatively impact your credit score. So make sure to get your final bill paid even if your service is already disconnected.

Getting a Refund from a Credit Balance

If your final bill shows a credit balance, that money is owed back to you. Reasons you may get a refund after cancelling Verizon include:

• Paying more than you owed on your final bill
• Having a monthly service plan credit for unused days after your disconnection date
• Overpaying on your account during the billing cycle
• Having a deposit on your account that gets refunded

It may take Verizon up to 60 days to issue credit refunds by check or direct deposit after you cancel service. If you paid your final bill by check, your refund will go back to the same checking account.

Checking Your Final Bill Status

To check on the status of your final bill or any refunds owed, you can sign in to your My Verizon account anytime for up to 180 days after disconnection.

Within your My Verizon account you can:

• View your final bill statement
• Check the status of a refund that is pending
• Confirm Verizon received equipment you returned

Keeping tabs on your final bill activity ensures the account gets settled properly after cancellation.

Troubleshooting Final Bill Issues

Sometimes there may be inaccuracies or issues with your final Verizon bill. Here are some tips for resolving final bill problems:

• Dispute incorrect charges: If you see any incorrect fees or believe you were overcharged, file a dispute with Verizon customer service. Provide documentation to get errors corrected.

• Request an extension: If you need more time to pay your balance in full, call and ask about a due date extension or payment plan.

• Get a new final bill copy: If you lost your final bill, you can request that Verizon resend a copy by email, mail, or through your online account.

• Ask about waiving fees: If you are charged fees like late fees or collections fees by mistake, politely request that Verizon waive those charges given the circumstances.

• Submit refund inquiries: If you are owed a refund that hasn’t arrived after 60+ days, contact Verizon to submit an inquiry and get status updates.

Options If You Can’t Pay Your Final Bill

If you are not able to pay your full final bill amount due to financial hardship, don’t just ignore it. Instead, consider these options:

• Request a payment extension from Verizon to stretch out your final balance over time.

• Ask about setting up a payment arrangement tailored to what you can afford monthly.

• See if Verizon can lower your final bill amount by waiving fees or adjusting charges.

• Only as a last resort, take advantage of bill forgiveness programs like Verizon Forward if you qualify.

Allowing a final bill to go to collections should be avoided, if possible, to prevent credit score impacts. Communicate openly with Verizon about your situation to find a solution.

Closing Thoughts

Paying your remaining Verizon bill is an important part of responsibly closing out your account. While it may seem tedious, taking the time to settle up your final charges ensures no loose ends. Verizon makes the final bill process smooth by allowing easy online payments even months after disconnecting service.

So don’t try to dodge your final responsibility as a customer. Review your last bill thoroughly, understand the charges, and take steps to get it paid on time. Keeping your account in good standing is worth it both for your wallet and your credit. With a few clicks, you can tie up those last loose ends and move on from Verizon cleanly.