How to Pay Your Water Bill in Carbondale, IL: A Quick and Easy Guide

Living in Carbondale, IL? Paying your monthly water bill doesn’t have to be a hassle. The City of Carbondale offers residents multiple convenient ways to pay water bills online, by phone, by mail or in person.

In this comprehensive guide, we’ll outline the various payment options available and provide tips to help Carbondale residents easily pay water bills Read on to learn the easiest ways to pay your Carbondale water bill

Overview of City of Carbondale Water Billing

The City of Carbondale provides water and sewer services to residents and businesses located within city limits. Water bills are issued monthly and include charges for water usage, sewer service and other applicable fees.

Bill amounts will vary based on factors like the number of residents in a household, number of days in the billing period, and actual water consumption. Carbondale offers flexible payment options to make it easy for customers to pay their water bills on time each month.

6 Ways to Pay Your Water Bill in Carbondale

Carbondale residents have six options to select from to pay water utility bills:

1. Online Bill Pay
2. Phone
3. Mail
4. Drop Box
5. In Person
6. Auto Bill Pay

Below we explain the details for each payment method:

1. Online Bill Pay

The fastest and most convenient way to pay your Carbondale water bill is online through the city’s website. To pay online, you’ll first need to have your account number handy.

Visit explorecarbondale.com/411/Online-Bill-Pay and click on “Pay a Water/Sewer Bill”. This will direct you to the online payment portal.

Enter your Carbondale water account number and exact amount due. You can then submit payment using your credit card, debit card or checking account. Payments made online are processed immediately.

2. Phone

Call the Revenue Office at (618) 457-3265 to pay your water bill over the phone. Have your account number and payment details ready.

Phone payments can be made by credit card, debit card or e-check. Talk to the representative to select your preferred payment method and complete the transaction.

3. Mail

Carbondale water bills include a payment stub that you can detach and return along with a check or money order payable to the City of Carbondale.

Be sure to write your account number on the check memo line. Mail your payment stub and check in the return envelope provided to:

City of Carbondale
P.O. Box 2047
Carbondale, IL 62902

Allow 3-5 business days for mailed payments to process. Payments must be received by the due date to avoid late fees.

4. Drop Box

For a no-contact payment option, you can drop your check or money order in the drop box located outside Carbondale’s City Hall/Civic Center at 200 S Illinois Ave. Include your payment stub to credit your account.

The drop box is accessible 24/7 for added convenience. Payments left in the drop box before 4:30pm will be processed the same day.

5. In Person

Visit the Revenue Office on the 2nd Floor of Carbondale’s City Hall/Civic Center to pay your water bill in person. The Revenue Office accepts cash, check, credit/debit payments and money orders.

Their hours are Monday-Friday from 8am-4:30pm. Allow time for parking and getting through security at City Hall when paying in person.

6. Auto Bill Pay

For hassle-free payments, sign up for auto bill pay. This automatically deducts your monthly water bill from your checking account on the due date.

To enroll in auto bill pay, complete the auto bill pay authorization form available on the city website or by visiting the Revenue Office. You’ll still receive a monthly bill for your records.

Tips for Paying Your Carbondale Water Bill

Follow these tips for staying on top of your Carbondale water bill payments:

• Pay online for fastest processing and convenience.

• Sign up for paperless billing to receive bill notifications electronically.

• Avoid late fees by paying a few days before the due date.

• Contact the city immediately if you anticipate having difficulty paying on time.

• Review billing statements carefully and report any discrepancies right away.

• Set bill reminders on your calendar so payment due dates don’t sneak up on you.

Paying on time can help you maintain good standing on your water account and avoid extra fees.

What to Do If You Can’t Pay Your Bill

If you’re unable to pay your water bill in full by the due date, take action right away:

• Contact the Revenue Office to explain your situation and discuss payment plan options.

• Apply for utility bill assistance if you qualify based on income level.

• Request a payment extension to pay the bill at a later date without penalty.

• Make a partial payment – some amount is better than no payment if you can’t pay in full.

Avoid ignoring unpaid water bills or delaying payment as this can lead to additional penalties. Communicate with the City of Carbondale as soon as possible to prevent water service interruption.

Where to Get Help Paying Your Water Bill

For Carbondale residents struggling to cover water bills, there are resources that can help:

• Western Egyptian Economic Opportunity Council (WEEOC) – Provides water bill assistance through the Low Income Home Energy Assistance Program (LIHEAP). Apply at www.weeoc.org.

• Saint Vincent De Paul Society – Offers water bill grants. Apply through the local Carbondale office.

• Salvation Army – May assist with water bills for qualifying individuals based on funds availability.

Additional assistance programs may be available through local churches, charities and service organizations. Don’t hesitate to reach out if you need help covering water bill costs.

Avoid Water Service Disconnection

The City of Carbondale can disconnect water service for failure to pay water bills after proper notice. To avoid shut offs:

• Pay overdue balances promptly
• Set up approved payment plans if needed
• Apply for bill assistance programs
• Communicate with the Revenue Office about your situation

Service disconnections can be avoided by proactively managing account balances. Keep your Carbondale water account in good standing to prevent interruptions.

Reach out to the City of Carbondale Revenue Office with any questions on payment options, account balances or billing concerns. Keep your water account current to avoid penalties and ensure uninterrupted service. Paying your Carbondale water bill is quick and painless with all the flexible options.