How to Pay Your Water Bill in Jackson, Mississippi

Living in Jackson, Mississippi means being a customer of JXN Water for your drinking water and sewer services Paying your water bill is an essential responsibility for all residents and businesses in the city As JXN Water works to improve infrastructure and service, they’ve made the process of paying your bill easier than ever. In this article, we’ll explain everything you need to know about how to pay your JXN Water bill conveniently online, by phone, by mail or in person.

A Brief History of Jackson’s Water Service

Jackson’s water system has gone through many changes over the years. Most recently, aging infrastructure and persistent water quality issues led the city to transfer management of the water system to a new entity called JXN Water in February 2023. JXN Water is focused on upgrading and repairing the system to provide reliable, clean water to Jackson residents. Part of their efforts involve improving customer service like bill payment options.

Ways to Pay Your JXN Water Bill

JXN Water offers Jackson customers various ways to pay water bills conveniently. Here are all the options available:

• Online – The easiest way for most people to pay is through the JXN Water website. You can pay by credit card or electronic check with no additional fees. You’ll need to create an online account first.

• By phone – Call JXN Water at 601-500-5200 and follow the prompts to pay by credit card or electronic check with their automated system,

• By mail – You can mail your payment to JXN Water’s payment processing center at P.O. Box 2900 in Harvey, IL. Include your payment stub or write your 10-digit account number on the check. Allow 5-7 days for mail delivery.

• In person – Take your payment to the JXN Water business office located at 515 E. Amite St. in Jackson. You can pay by cash, check, money order or credit/debit card.

• AutoPay – Set up recurring monthly payments directly from your bank account. Log in to your online account to enroll.

These options make it easy to pay your water bill on time every month. JXN Water’s customer service team is also available 24/7 at 601-500-5200 if you need help with your bill.

When to Pay Your Bill

JXN Water bills residential customers monthly and bills commercial accounts every two months. Your due date depends on your location in Jackson.

• If you live in North or West Jackson, your bill is due on the 10th of each month.

• If you live in South or Central Jackson, your bill is due on the 20th of each month.

• Commercial accounts have a due date on the 10th of their billing month.

Always check your monthly bill for the exact due date. Pay on time to avoid late fees. If the due date falls on a weekend or holiday, payments are still due on that date.

Understanding Your JXN Water Bill

When you receive your bill each month, take a look at what charges it includes:

• Water service – This covers the cost of delivering drinking water to your home or business, based on your water meter readings. Rates are charged per 1,000 gallons.

• Sewer service – This pays for collecting and treating wastewater, billed as a flat monthly fee.

• Account fee – This fixed monthly fee helps fund billing, customer service and administrative costs.

• Taxes – The bill includes a 1% sales tax on water service and 4% use tax on sewer service.

• Other fees – You may see other fees like late fees if your previous bill was paid late.

The bill will list your current charges, payments made, account balance and due date clearly to avoid confusion.

Getting Help from JXN Water

Don’t hesitate to reach out to JXN Water if you need assistance with your bill. Their customer service team is ready to help Jackson residents with:

• Understanding your charges or getting a detailed breakdown of costs
• Setting up payment plans if you’re struggling to pay the full amount
• Reporting billing errors or requesting corrections
• Discussing payment assistance options for low-income households
• Requesting an extension on your due date in special circumstances
• Getting answers about water rates, meter readings and other questions

JXN Water is committed to transparency and making sure all customers get fair, affordable access to water services. Reach them 24/7 at 601-500-5200 for help.

Avoiding Late Fees and Service Disruption

To keep your water flowing smoothly, avoid paying your bill late. JXN Water charges the following late fees:

• 5% late fee – Bills paid after the due date are assessed a 5% late fee on the unpaid balance.

• Shutoff notice – If a bill is 30 days past due, you’ll get a shutoff notice and a $28 charge added to the overdue amount.

• Service disruption – At 45 days past due, your water service may be physically disconnected until you pay the full balance. Reconnection incurs a $40 turn-on fee.

Setting up automatic monthly payments is the easiest way to prevent late fees. But if you do miss a payment, call JXN Water right away to make arrangements and avoid shutoffs. Limited payment plans and assistance are available for those in need.

Payment Assistance Programs

JXN Water offers two programs to help qualified low-income households pay their bills:

Bill Discount Program

• Provides a 15% discount on water bills for low-income seniors and disabled customers

• Must meet income eligibility guidelines and provide required documents

• Applications available on JXN Water website or by calling 601-500-5200

Project H2O

• Charitable assistance program offering up to $150 per year toward water bills

• Aid is available once per calendar year

• Must meet low-income requirements and apply through Salvation Army

Contact JXN Water to learn more about qualification and how to apply for these money-saving programs if you need help covering high water bills.

Stay Informed with JXN Water

JXN Water wants to keep customers updated about the latest news that affects water service in Jackson. Here are some ways to stay in the loop as infrastructure improvements continue:

• Check JXN Water’s website – Visit jxnwater.com regularly to find new announcements, street and neighborhood project updates, water quality reports and bill payment info.

• Follow on social media – JXN Water actively posts on Facebook, Twitter and Instagram about progress, outages, construction, and other news. Follow them to see alerts in your feed.

• Sign up for email updates – You can opt in to receive email newsletters and notifications from JXN Water through their website.

• Attend community meetings – JXN Water holds public meetings to gather feedback and share information on water projects happening around the city.

• Contact customer service – Reach out anytime with questions or concerns by calling 601-500-5200.

Staying informed helps you know what’s happening with Jackson’s water. You’ll get reminders about paying your bill, updates on improvement work in your area, and news about the overall system. JXN Water wants to engage with customers to continue enhancing water services for Jackson.

JXN Water Is Investing in Jackson’s Future

Reliable water infrastructure is vital for Jackson’s health and economic growth. Through the creation of JXN Water, the city is taking major steps to upgrade aging pipes, pumps, treatment plants and other components that deliver this essential resource. Investments in technology and operations are also improving water quality, pressure, testing and accountability.

It will take time to fully turn around the long-neglected system. But JXN Water’s priority projects are already reducing leaks, replacing damaged lines, and boosting capacity in critical areas. Bill payments from Jackson customers provide the revenue to continue this important work. By paying your water bill promptly and participating in the process, you’re helping to accelerate improvements that will benefit the city for generations to come.