How to Pay Your Water Bill in Monroe, Louisiana

Paying your water bill is an essential responsibility as a resident or business in Monroe, Louisiana. The city offers multiple convenient ways to pay your water bill each month to the Monroe City Water and Utilities Service. In this comprehensive guide, we’ll explain everything you need to know about paying your Monroe water bill quickly and easily.

Overview of Monroe Water Bill Payment Options

The City of Monroe provides customers with several options for paying water utility bills, including:

• Online through the customer portal
• By phone
• In person at the utility office
• By mail
• By bank draft

Paying online through the customer portal allows you to securely pay by card, view balance and payment history, and manage your account. Calling by phone connects you to a representative to assist with payment. Visiting the utility office, mailing a check, or setting up a bank draft are other hassle-free ways to pay.

Benefits of Paying Your Water Bill Online

While all payment options are convenient, paying your Monroe water bill online provides these key advantages:

• It’s fast – The entire payment process takes just a few minutes when paying online

• Available 24/7 – The online payment portal can be accessed anytime day or night.

• Secure – Payment information is protected through encryption and security measures.

• Paperless – You can skip mailing in physical checks each month.

• Payment history – Your past water bill amounts and payment dates are viewable online.

• Account management – Update account info, submit meter readings, and more through your online account.

With its quick payment processing, around-the-clock availability, and account management capabilities, the online bill pay portal is an excellent option for Monroe water customers.

Step-by-Step Guide to Paying Your Water Bill Online

Paying your Monroe water bill through the online portal is quick and easy. Follow these steps:

1. Go to the Online Payment Website

Begin by going to the City of Monroe online utility payment website at:

https://ipn2.paymentus.com/cp/mcwa

This is the secure online portal for making water bill payments to Monroe City Water and Utilities.

2. Login to Your Account

If you already have an online account set up, login by entering your username and password. This allows you to view your balance and full account details.

If you don’t have an account, you can still make a one-time payment as a guest.

3. Select Pay Bill

After logging in, find and click the “Pay Bill” button to proceed to the payment screen.

4. Enter Payment Details

On the payment page, enter your card number or e-check bank account information. Make sure all required fields are filled in accurately to process the payment.

5. Confirm Payment Amount

Before submitting, double check that the payment amount listed matches what you owe for the month. Then complete the payment to finish the process.

6. Get a Payment Confirmation

You’ll receive an on-screen payment confirmation with a reference number once the transaction is complete. Your account balance will reflect the payment.

And that’s it! By following these simple steps, you can pay your City of Monroe water bill conveniently online in just minutes.

Tips for Paying Your Water Bill Online

To ensure a smooth online bill payment experience, keep these tips in mind:

• Have your account number or bill handy to view your latest balance.

• Pay a few days before the due date to avoid late fees.

• Save your payment info for even faster checkout next time.

• Set up paperless billing to get rid of mailed paper statements.

• Opt-in to receive email reminders when your bill is ready.

• Contact customer service if you have any account or payment issues.

• Bookmark the payment website for quick access to pay each month.

Paying Your Water Bill by Phone

In addition to paying online, you can also pay your City of Monroe water bill conveniently over the phone.

To pay by phone, call the Monroe City Water and Utilities office at 318-329-2220 during regular business hours (Monday-Friday, 7:30 a.m. to 4:30 p.m.).

When you call, here are some tips for paying by phone successfully:

• Have your account number handy to provide to the representative

• Enter your payment information into the automated system or provide to the agent

• Note the confirmation number at the end as proof of payment

• Call during peak times can result in longer hold times

Paying over the phone is easy and efficient, and allows you to talk to a knowledgeable representative if any questions come up about your water account or bill details.

Paying Your Water Bill by Mail

Sending your payment by mail is another option accepted by the City of Monroe for paying water bills.

To pay by mail, simply:

• Write your 9-digit account number on your check or money order

• Make it payable to “City of Monroe”

• Write your service address on the payment

• Mail to:

  City of Monroe
  PO Box 1743
  Monroe, LA 71210

Allow 5-7 business days for mailed payments to be received and processed by the city utility department. Payments must be postmarked on or before the due date to avoid late fees.

Paying Your Water Bill in Person

For those who prefer in-person bill payment, you can pay your City of Monroe water bill at the utility office located at:

City of Monroe
316 Breard Street
Monroe, LA 71201

Office hours are Monday-Friday, 7:30 a.m. to 4:30 p.m.

When paying your bill in person at the office, be sure to:

• Bring your water bill or know your account number

• Have your payment method ready (cash, check, money order, etc.)

• Record your confirmation number for proof of payment

• Visit during slower times to avoid long wait times

Paying in person allows you to talk with a representative face-to-face if you have any water account questions or want to learn about payment plan options.

Paying Your Water Bill via Bank Draft

Setting up a monthly bank draft provides a convenient automatic payment option for City of Monroe water bills.

With bank draft, the total monthly bill amount is automatically deducted from your checking account or savings account on the due date each month.

To enroll in bank draft payments, complete and submit the bank draft authorization form available on the city utilities website or at the water office. You’ll need to provide:

• Your account and routing numbers
• A voided check for account verification
• Billing name and service address

Bank drafts continue until you request to cancel through the utility office in writing. It’s an easy “set it and forget it” way to pay your water bill!

What Payment Methods Can I Use to Pay My Water Bill?

The City of Monroe accepts a variety of payment methods for water bill payments, including:

• Debit/Credit card – Visa, Mastercard, American Express and Discover cards are accepted.

• eCheck – Free electronic checks can be used online or by phone.

• Cash – Cash payments are accepted in-person at the utility office.

• Money order – Money orders made out to the city are accepted by mail or in-person.

• Check – Personal checks can be mailed in or brought to the office.

This array of payment methods provides flexibility based on your needs and preferences each month. Debit/credit cards and eChecks allow quick no-fee payment online.

Are There Any Fees for Paying My Water Bill?

When paying your City of Monroe water bill by cash, check, money order, or debit/credit card in person, there are no additional fees or service charges.

If paying online through the web portal, there is a $1.30 third-party processing fee per transaction. However, there are no fees for paying by phone, mail, bank draft, or in person.

The online portal’s nominal fee is an added convenience for being able to pay anytime 24/7. But you can always avoid fees by using the city’s other payment methods.

Can I Pay My Water Bill After Hours or on Weekends?

Since the Monroe City Water and Utilities office is closed on nights and weekends, online bill payment is the best option for paying your water bill after normal business hours or on Saturdays and Sundays.

The online payment portal at https://ipn2.paymentus.com/cp/mcwa can be accessed anytime 24/7 for your convenience.

Payments made after regular office hours will be processed and posted to your account the next business day. But paying online anytime provides flexibility when needing to pay bills on weekends, holidays, or evenings.

What if I’m Having Trouble Paying My Water Bill?

If you are having difficulty paying your City of Monroe water bill because of financial hardship or extenuating circumstances, contact the utility office at 318-329-2220 to