How to Pay Your Philadelphia Water Bill Online, by Phone, Mail or In-Person

If you own or rent property in Philadelphia, you are responsible for paying the monthly water and sewer bill to receive these essential services. The Philadelphia Water Department sends out bills for water/sewer service on a monthly or quarterly basis. This comprehensive guide will explain the various quick and convenient ways to pay your Philadelphia water bill.

Online Payment

The fastest and most convenient way to pay your Philadelphia water bill is online through the MyPhillyWaterBill website. Here’s how to pay online:

• Go to [MyPhillyWaterBillphila,gov](https //myphillywaterbillphila,gov/discovery/portalPage, PF_1_WAB=WAB#)

• Enter your 9-digit account number and 4-digit PIN

• Select “Make Payment” and choose payment amount

• Input your payment details and submit

• Receive instant payment confirmation on screen

Paying online allows you to store payment methods, view past statements, and set up autopay. It’s quick, easy and available 24/7.

Pay by Phone

To pay your Philadelphia water bill over the phone:

• Call 877-309-3709

• Enter your 9-digit account number when prompted

• Follow voice instructions to make payment with debit/credit card

• Receive a confirmation number at end

This automated phone payment system is available 24 hours a day, 7 days a week.

Mail Payment

To pay your Philadelphia water bill by mail:

• Fill out payment stub attached to your paper bill

• Attach check or money order payable to Water Revenue Bureau

• Mail to: Water Revenue Bureau, PO Box 41496, Philadelphia, PA 19101-1496

• Allow 5-7 days for standard delivery

Mail your payment using the stub at least 7-10 days before the due date to ensure on-time delivery.

In-Person Payments

You can pay your Philadelphia water bill in-person at:

• Municipal Services Building, 1401 JFK Blvd, Concourse Level

• Open Mon-Fri, 8:30am-5pm

• Cash, credit/debit cards, money orders accepted

• Bring water bill or account number

In-person payments allow you to pay with cash and get instant receipt.

Payment Convenience Fees

Be aware that convenience fees apply for certain payment methods:

• Online credit/debit payments – $2.95 per transaction
• Phone credit/debit payments – $2.95 per transaction
• In-person credit card payments – $3.95 per transaction

Pay by e-check online or mail payments by check to avoid convenience fees.

Enroll in AutoPay

For automated payments from a bank account each month, enroll in AutoPay:

• Login to MyPhillyWaterBill.phila.gov

• Click on “My Profile” then “AutoPay Program”

• Enter bank account details

• Select payment date

• Review and submit enrollment

Set it and forget it! AutoPay deducts your water bill from your bank account on time each month.

Payment Arrangements

If you are struggling to pay your Philadelphia water bill, you may qualify for a payment arrangement to spread payments over time. Call 215-685-6300 to discuss your situation and options.

Billing Cycles

Philadelphia water bills are sent out:

• Monthly – Most residential accounts

• Quarterly – Some residential and commercial accounts

• Make note of your individual billing cycle to ensure on-time payments.

Late Fees

A late fee penalty of 5% is added to past due water account balances if not paid by the due date. An additional 0.5% late fee is tacked on each subsequent month the balance remains unpaid. Avoid fees by paying on time.

Water Shutoff for Nonpayment

If your water bill remains unpaid for an extended period, your service may be disconnected. To restore service you must pay the full past due balance plus reconnection fees. Avoid shutoffs by paying on time.

Paperless Billing

Go green and speed up payment by switching to paperless billing:

• Login to MyPhillyWaterBill.phila.gov

• Click on “My Profile” then “Paperless Billing”

• Switch paper bills toggle to “OFF”

• Provide email to receive e-bill notifications

Reduce waste and clutter while paying bills faster digitally with paperless billing.

Water Bill Assistance

If you are having trouble affording your Philadelphia water bill, assistance programs may be available based on eligibility:

• Customer Assistance Program – Offers bill discounts

• Senior Citizen Discount – Reduced bills for low-income seniors

• Low Income Household Water Assistance – Helps pay bills

Call 215-685-6300 to learn about applying for water bill assistance. Temporary hardship extensions may also be available if you’re awaiting assistance.

New Service Setup

To start new water service in Philadelphia as a homeowner or renter, you’ll need to setup an account with the Water Department:

• Visit 51001 League St to complete new service application

• Provide valid ID, lease or deed, and security deposit if renting

• Wait 2-7 days for water to be turned on

You are responsible for paying water bills at your new address once service begins.

Account Management

Manage your Philadelphia Water account online at MyPhillyWaterBill:

• View monthly statements
• Make payments
• Update account and contact info
• Enroll in autopay and paperless billing
• View water usage and payment history

Create an online account to easily monitor and pay your Philly water bill anytime.

Avoid Late Fees

• Pay your water bill by the due date each month
• Enroll in AutoPay
• Sign up for paperless billing
• Contact the Water Dept immediately if you expect difficulty paying on time

Save money by avoiding all late fees and shutoff fees.

Paying your Philadelphia water and sewer bill is fast and easy through the online portal, by phone, by mail, auto debit, and now again in-person. Avoid stacks of paper bills and late notices by going paperless and setting up autopay. Monitor your account and payments 24/7 with the online account tools. Leverage available assistance and payment plans if needed. Keeping your Philly water account current takes just a few minutes each month.