Living in Roswell, we rely on the city’s water utilities for this essential service Paying your monthly water bill is a necessity to keep service active Fortunately, the City of Roswell offers convenient ways to pay your water bill online or in person.
As a Roswell resident, I want to share tips on the best ways I’ve found to pay my water bill The city provides various payment options to choose from based on your needs
Understanding Your Roswell Water Bill
Let’s start by going over what’s included on a standard Roswell water bill. Your monthly statement will include charges for:
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Water usage – Based on the water meter reading at your home or business. Rates increase with higher usage.
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Sewer – A flat monthly fee plus additional charge based on water usage.
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Sanitation – For trash pickup services. Flat monthly fee.
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Taxes
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Any past due balance
Review the charges each month to ensure accuracy. Compare your metered usage to prior months to check for abnormal spikes.
When to Pay Your Water Bill
Water bills in Roswell are issued monthly. The due date is typically around the 10th of each month.
Pay attention to the due date on your specific bill, as it can vary slightly from month to month. I aim to pay a few days before the due date to ensure on-time payment.
If your bill is past due, a late fee applies. Water service may be disconnected for non-payment after proper notice. Avoid fees and disruptions by paying on time.
Ways to Pay Your Roswell Water Bill
The City of Roswell offers various payment options. Choose the method that works best for you each month:
Pay Online
The city allows online payments through their new self-service portal at roswellnmcitizens.munisselfservice.com. You can pay by credit/debit card or e-check.
To use the online system, you first need to register for an account. Be sure to have your account number handy.
Once registered, you can log in anytime to view your balance and make one-time or recurring payments.
Pay by Phone
Call the city’s automated payment line at 575-624-6711. Follow the prompts to enter your account details and make a payment by credit/debit card or electronic check over the phone.
I like this option when I need to squeeze in a last minute payment.
Pay by Mail
Detach the payment stub from your paper bill and enclose it with a check or money order. Mail your payment to the address listed on the stub.
Allow 5-7 business days for mailed payments to post to your account. I mail payments only if I know I’ll be out of town near the due date.
Pay in Person
You can pay with cash, check, or credit/debit card at the Utility Billing Office. They are open Monday-Friday, 8:30am-4:00pm, located at 415 N. Richardson Ave.
I prefer to pay in person if I have account questions or need a printed receipt. The staff is very helpful!
Drop Box
The city has a 24/7 drop box across the street from the Utility Billing Office. Simply enclose your check or money order with your payment stub in an envelope.
The drop box gives me peace of mind that my payment will be received on time, even after office hours.
Tips for Paying Your Water Bill in Roswell
Based on my experience as a Roswell resident, here are some tips for successfully paying your water bill each month:
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Pay a few days early to avoid late fees if due date fluctuates.
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Enroll in paperless billing to receive reminders when bill is ready.
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Sign up for auto-pay if you prefer hands-off payment.
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Notify the utility office prior to move so final bill goes to proper account holder.
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Contact utility billing staff with any account or payment questions.
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Setup payment reminders in your calendar so it’s not forgotten.
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If traveling near due date, utilize drop box, online, or phone payment.
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Keep your account info in a safe place to easily reference when paying.
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Update credit card or bank account info if your payment method changes.
Avoid Water Shut Offs in Roswell
Having your water shut off for non-payment is inconvenient and disruptive to daily life. Avoid potential shut offs by:
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Paying all past due balances as soon as possible
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Calling the utility office immediately if you receive a shut off notice
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Setting up a payment plan if you cannot pay the full past due amount
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Making payments on time every month going forward
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Notifying the utility if you have extenuating circumstances affecting ability to pay
Reconnection fees apply if your water is shut off. Get ahead of the issue by communicating with the billing office for assistance.
Seeking Bill Assistance in Roswell
If you are struggling to pay your monthly water bill in Roswell, there may be financial assistance programs available:
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LIHEAP provides utility payment assistance for qualifying low income households. Apply through the state Human Services Department.
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Salvation Army offers limited emergency utility bill assistance. Call their office to learn more on eligibility.
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St. Vincent de Paul provides utility assistance on a case by case basis. Contact them to explain your situation.
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Avoid utility scams by only working with recognized local assistance programs.
The City may arrange payment plans for delinquent accounts under certain conditions, such as establishing a satisfactory payment history. Contact the utility billing office to discuss options.
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account.
On Sept. 1, 2022, the city will begin shutting off water to delinquent accounts that have not arranged a payment plan with the city. Customers are responsible for amounts billed as of Jan. 1, 2022, and must maintain proper payment of their accounts moving forward. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Water Billing Office at 575-624-671
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Online Water Bill Payment System How To
FAQ
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