Living in the city of Santa Ana? Then you likely receive water service from the city’s Municipal Utility Services division and need to pay a monthly or bimonthly water bill. There are a variety of ways Santa Ana residents can pay their water and sewer bills conveniently. This comprehensive guide will walk through all the payment options, policies, and tips for paying your Santa Ana water bill with ease.
Online Payment Portal
The easiest way to pay a Santa Ana water bill is through the online payment portal at mywater.santa-ana.org. This allows you to securely view your account details and make a payment any time of day without leaving home.
To use the online portal you will first need to create an account by providing your account number, name and other details. Once registered, you can log in to view outstanding balances, payment history, water usage data, and more.
Making an online payment is simple – just enter your bank account or credit card information and submit. The payment will be immediately processed and applied to your water account.
Benefits of Paying Online
Paying your water bill through the Santa Ana online portal has many advantages:
- Convenience – Pay anywhere, anytime online or through the mobile app
- Payment receipts – Get confirmation emails after each transaction
- Automatic payments – Set up recurring payments from a bank account
- Paperless billing – Go green with emailed water bills
- Usage tracking – Monitor your daily and monthly water consumption
The online system is quick easy and secure for paying your Santa Ana water bill.
Pay by Phone
In addition to the online portal, Santa Ana offers a pay-by-phone option for water bill payments.
To pay by phone, call the toll-free automated phone line at (866) 959-2254. The interactive voice response system will guide you through the steps to enter your account number and make a payment from a bank account, debit card or credit card
One advantage of paying by phone is that you can check your account balance and due date at any time just by calling. Payments made before 5 PM Pacific time on a business day will apply to the account on the same day.
Pay by Mail
For customers who prefer to mail in water bill payments, you can send your check or money order to:
City of Santa Ana
PO Box 1964
Santa Ana, CA 92702
Be sure to include your full account number on the payment so it gets credited properly. Allow up to one week for mailed payments to process. Do not send cash by mail.
Pay in Person
There are also options to pay your Santa Ana water bill in person at:
- City Hall – visit the cashier desk during open hours
- Drop box – use the secure drop box at City Hall entrance
- Payment kiosk – located in City Hall lobby
The City Hall cashier desk accepts cash, checks, credit/debit cards, money orders, and cashier’s checks. The lobby drop box and kiosk do not accept cash.
City Hall Payment Information
Address: 20 Civic Center Plaza, Santa Ana, CA 92701
Hours: Monday to Thursday 8:30 AM – 4:30 PM, alternating Fridays
Phone: (714) 647-5400
When paying in person, be sure to have your water account number or recent bill for reference. In-person payments allow immediate processing to your account.
Payment Policies and Tips
Keep these City of Santa Ana policies and tips in mind when paying your water utility bill:
- Payment is due by the due date printed on your bill to avoid late fees
- Accounts 10+ days late may be subject to water shutoff
- Cash payments have a $300 limit per transaction
- Credit/debit card payments have a $5,000 limit
- A $35 fee applies to returned checks or failed auto-pay transactions
- Update your account if your address changes to avoid issues
- Compare usage trends in the online portal to track water efficiency
- Sign up for paperless billing to save paper and get reminders
- Set a recurring auto-pay date online to never miss a payment
Paying your Santa Ana water bill on time every month avoids penalties and service disruptions. Consider enrolling in paperless billing and auto-pay to simplify the process. And take advantage of the online portal to monitor usage and manage your account.
Water Bill Payment Assistance
If you are having difficulty paying your Santa Ana water utility bill, there may be some options available:
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The Low Income Payment Assistance (LIPA) program provides bill discounts to qualifying low income households. Apply online or call (714) 647-5402.
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Payment plans and extensions may be available by calling Customer Service at (714) 647-5454.
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The Human Relations and Renters’ Rights office offers referrals to additional utility assistance programs. Call (714) 667-6547.
Reaching out early if you anticipate difficulty paying your water bill can help avoid service disruptions. There are resources in Santa Ana for customers facing financial hardship or an unexpected crisis.
Stay On Top of Your Santa Ana Water Account
Paying your water bill doesn’t have to be a hassle each month. Sign up for online account access, automate payments, and monitor your consumption. Santa Ana offers convenient payment options like phone, online, mail, auto-pay, and in-person.
Knowing your account balance, due date, and utilizing efficiencies like paperless billing make paying easy. Seek assistance if needed through LIPA or other utility programs. Keep your Santa Ana water flowing smoothly by staying on top of your account management and bill payments.
Pay Water and Sewer bills online
FAQ
How much is water in Santa Ana?
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Previous Rate 2019 (Per CCF*)
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Effective July 1, 2021
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Tier 1*
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$ 3.02
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$ 2.31
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Tier 2***
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$ 3.59
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$ 5.46
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Recycled Water
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$ 2.42
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$ 2.45
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*1 CFF = 748 Gallons ** See tier allocation table *** Tier 2 is any amount of water used over the amount allocated in Tier 1
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How do I pay my Santa Nella County water bill?
There is no charge for this service. Water bill payments can be made Monday through Friday from 8:15 a.m. to 3:30 p.m. at Santa Nella County Water District’s office located at 12931 S Hwy 33, Santa Nella, CA 95322. Payment options include cash, check, Debit, Visa, and MasterCard. There is no charge for credit card transactions.
Where can I make a payment in Santa Ana?
Note that the kiosk ONLY accepts payments for Municipal Utility Services. Payments can be made at the Cashier’s window on the first floor City Hall. The window is open: Parking is available in the Civic Center Plaza, off Santa Ana Blvd. between Ross Street and Flower Street. There is a parking fee.
What time is the Santa Ana Municipal Utility Services Office Open?
The City of Santa Ana Treasury Division administers Municipal Utility Services (MUS). The MUS office is open Monday through Thursday 7:30 am to 5:30 pm and on alternating Fridays from 8:00 am to 5:00 pm. The MUS office is closed every other Friday and legal holidays. The office telephone lines are open from 8:00 am to 5:00 pm.
What does Santa Ana’s Water Resources Division do?
Learn more. Santa Ana’s Water Resources Division is responsible for managing the City’s water infrastructure which spans over a 27.2 square mile service area and includes 20 ground water wells, 7 import water connections, 7 pump stations, 10 reservoirs, and 480 miles of transmission and distribution pipelines.