Paying your water bill on time each month is an essential responsibility as a homeowner or renter in Vallejo. The city’s Water Department provides water service to over 38,000 households and businesses in the Vallejo area. Keeping your water account in good standing ensures uninterrupted service.
In this comprehensive guide, we’ll cover everything you need to know about paying your water bill in Vallejo, including online and in-person payment options, due dates, fees, and assistance programs if you are having difficulty paying.
Overview of Water Bills in Vallejo
Vallejo residential customers receive a water bill every two months Commercial customers in Vallejo receive monthly water bills.
When you receive your bill, it will include charges for water used during the previous billing period along with any other applicable fees or adjustments.
Bills are due upon receipt. If not paid by the due date, late fees will apply. Accounts more than 45 days late may have water services disconnected.
There are various ways to pay your Vallejo water bill including online, by phone, by mail auto-pay, and in-person. We’ll provide all the details on payment options later in this guide.
Vallejo Water Bill Payments Online
The easiest and most convenient way for many customers to pay their water bill is online through the city’s Click2Gov online payment portal.
To pay online, go to https://vall-egov.aspgov.com/Click2GovCX/index.html and have your water account number handy.
Here are the key steps to pay online:
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Select One-Time Payment: Choose the option for a one-time water bill payment. This allows you to pay your current bill.
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Enter Account Number: Input your 10-digit Vallejo Water account number, which is on your bill.
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Select Payment Method: Choose whether to pay by credit/debit card, checking account, or savings account. Input your payment details.
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Confirm and Submit Payment: Carefully review the payment details before submitting. You’ll receive a confirmation email after the payment is processed.
Paying online is fast, convenient, secure, and you can avoid late fees by paying on time 24/7. Online payments are posted to your account immediately.
Paying by Phone
In addition to online payments, Vallejo offers an automated phone payment system you can use to pay your water bill.
To make a payment by phone:
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Call (707) 648-5400.
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Select the option to make a water bill payment.
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Have your account number and payment details ready.
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Follow the prompts to enter your information and complete payment.
As with online payments, phone payments securely integrate with your water account immediately after the payment processes.
Paying by Mail
If you prefer, you can pay your Vallejo water bill by mailing in a check or money order using the payment coupon and envelope included with your bill.
Be sure to mail your payment at least 5-7 business days before the due date to ensure it arrives on time. Late mail payments can lead to late fees.
Track your mailed payment to make sure it clears your bank account and posts to your water account.
Paying In-Person
You can also pay your water bill in-person at Vallejo City Hall. In-person payments can be made:
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At the first floor Finance counter during business hours
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Using the after hours night drop box (on the east side of City Hall)
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By appointment if needed for accessibility
When paying in-person, have your water account number and payment ready for the clerk. Cash, check, credit, and debit cards are accepted.
Auto-Pay Option
For hassle-free payments, consider enrolling in Vallejo’s auto-pay program for water bills. This automatically deducts your water payment each billing cycle.
To start auto-pay:
- Download the authorization form from the city website
- Fill out the form and attach a voided check
- Mail or drop off the form at City Hall
Once enrolled, your payments will be deducted automatically around your bill’s due date. Auto-pay ensures you never miss a payment.
Avoid Late Fees and Penalties
Here are some tips to avoid late water bill payments and fees:
- Mark your bill’s due date on your calendar so you remember to pay on time.
- Enroll in auto-pay to have payments deducted automatically.
- Pay a few days early online or by phone to account for processing time.
- If mailing a payment, send it 7-10 days before the due date.
- Contact the water department immediately if you will be late on a payment to set up a payment plan and avoid disconnection.
Payment Assistance Programs
If you are having difficulty paying your water bill in Vallejo, there are assistance programs available:
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The Water Rate Assistance Program provides bill credits up to $60/year for qualifying low-income households.
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No-interest payment plans can be set up for past due balances by contacting the water department.
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Discounts up to 50% are offered for qualifying seniors and disabled customers.
Reach out to the water department at (707) 648-4345 to learn more about bill assistance programs.
Frequently Asked Payment Questions
What are the fees for late water bill payments?
A 10% penalty applies to bills not paid by the due date. Late accounts also accrue a 1.5% monthly finance charge. If an account is more than 45 days late, a $135 processing fee is charged for disconnection.
When is my water bill due?
Water bills are due upon receipt. Due dates are printed on each bill and are usually around the 25th of the month.
How do I find my account number to pay online?
Your 10-digit water account number is printed on your paper bill. It is needed to access your account online or by phone.
Can I pay at other locations besides City Hall?
Unfortunately, no. In-person payments can only be made at Vallejo City Hall for now. This may change in the future as the city expands payment locations.
What do I do if I lost my water bill?
If you lost your bill, call the water department at (707)648-4345. They can provide your balance due, due date, and account number so you can pay online or by phone.
Can I pay by cash or money order?
Yes, cash and money orders are accepted as in-person payment options when paying at City Hall.
Paying your water bill in Vallejo is easy through the various online, phone, mail, auto-pay, and in-person options available. Use this guide to pay on time, avoid late fees, and keep your water flowing!
Other Water Service Fees
Delinquent Shutoff Processing Fee $151.00
Meter lock fee $249.00 for 1st Occurrence
NSF check fee $25.00/35.00
Water Meter Test fee under 1 1/2 inch $242.00
Request same-day service after 3:00 p.m. $144.00
Illegal Turn on penalty $225.00
Water Division, Tampering, and/or Theft $225.00 Payment Options
US Mail – The most common way is to make your payment is by using the the envelope included with your bill to mail in your bill.
In Person – You are welcome to come to our counter on the first floor of City Hall and pay in person when City Hall is open. For your convenience, a night drop-off box is located outdoors on the east side of City Hall for after-hours payments.
AutoPay – The most convenient payment process for you may be the election of Autopay. This allows direct payment of your bill from your checking account to the City approximately one week before the bill due date. Print the Automatic Bill Payment Authorization Form and mail or bring the document and a void check to City Hall to start your direct payments.
Pay Online – You can also pay online or call Utility Services at 707-648-5400 and pay over the phone using a credit card or checking account (we accept MasterCard, and Visa). Discontinue Water Services
It is a customers responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within one (1) business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior months service. Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.
The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive. Learn more and apply today, visit the Water Rate Assistance Programs Website Water Moratorium Update
On April 2, 2020, California Governor Newsom signed an executive order restricting water shutoffs to homes and small businesses during the COVID-19 pandemic.
The order protected consumers who could not pay for their water service during the pandemic, relieving them of fear that their water service may be shut off for non-payment. Although customers were protected from shut-offs during this time, this did not mean that the water delivered to customers could be provided free of charge. Costs to treat, monitor, and deliver drinking water to customers remained unchanged. For those customers not paying their bills, the unpaid amounts accumulated (interest-free) and were tracked by the Water Billing team.
The Governor’s water billing moratorium came to an end on December 31, 2021. With the lifting of the states moratorium so close to the holidays, and then the surge of the Omicron variant, the Vallejo Water Department opted to continue the water billing moratorium through March 31, 2022, in order to continue to provide a safety net to customers. With Vallejo’s billing moratorium ending on March 31, all unpaid water charges that were delinquent on, and accrued, since April 2020 will be due.
We understand this can be a stressful transition for our customers, and we are here to help. We offer flexible and extended no-interest payment plans to avoid service shutoff.
Delinquency notices for past-due amounts will begin to be mailed to water customers in April 2022.
To arrange for your payment plan:
In addition to payment plan options, the Water Rate Assistance Program (WRAP) is available to qualified customers. To learn more about WRAP visit myvallejo.com/wrap.
Español:
El 2 de abril de 2020, el gobernador de California, Newsom, firmó una orden ejecutiva que restringe los cortes de agua a hogares y pequeñas empresas durante la pandemia de COVID-19.
La orden protegió a los consumidores que no pudieron pagar su servicio de agua durante la pandemia, aliviándolos del temor de que su servicio de agua pudiera ser cortado por falta de pago. Aunque los clientes estaban protegidos de los cortes durante este tiempo, esto no significaba que el agua entregada a los clientes pudiera proporcionarse de forma gratuita. Los costos para tratar, monitorear y entregar agua potable a los clientes se mantuvieron sin cambios. Para aquellos clientes que no pagaban sus facturas, los montos impagos se acumulaban (sin intereses) y eran rastreados por el equipo de Facturación de Agua.
La moratoria de facturación de agua del Gobernador llegó a su fin el 31 de diciembre de 2021. Con el levantamiento de la moratoria estatal tan cerca de las vacaciones, y luego el aumento de la variante Omicron, el Departamento de Agua de Vallejo optó por continuar con la moratoria de facturación de agua hasta marzo 31 de enero de 2022, para continuar brindando una red de seguridad a los clientes. Con la moratoria de facturación de Vallejo que finaliza el 31 de marzo, todos los cargos de agua impagos que estaban delincuentes y acumulados desde abril de 2020 vencerán.
Entendemos que esto puede ser una transición estresante para nuestros clientes y estamos aquí para ayudar. Ofrecemos planes de pago flexibles y extendidos sin intereses para evitar el corte del servicio.
Los avisos de delincuencia por montos vencidos comenzarán a enviarse por correo a los clientes de agua en abril de 2022.
Para organizar su plan de pago:
- Correo electrónicovallejowaterbilling@cityofvallejo.net
- Llama al (707) 648-4345
Además de las opciones de planes de pago, el Programa de asistencia para la tarifa del agua (WRAP) está disponible para clientes calificados. Para obtener más información sobre WRAP, visite myvallejo.com/wrap.
Filipino:
Noong Abril 2, 2020, nilagdaan ng Gobernador ng California Newsom ang isang executive order na naghihigpit sa pagsara ng tubig sa mga tahanan at maliliit na negosyo sa panahon ng pandemya ng COVID-19.
Pinoprotektahan ng kautusan ang mga mamimili na hindi makabayad para sa kanilang serbisyo sa tubig sa panahon ng pandemya, na pinawi sa kanila ang takot na ang kanilang serbisyo sa tubig ay maaaring putulin dahil sa hindi pagbabayad. Bagamat ang mga customer ay protektado mula sa mga shut-off sa panahong ito, hindi ito nangangahulugan na ang tubig na inihatid sa mga customer ay maaaring ibigay nang walang bayad. Ang mga gastos sa paggamot, pagsubaybay, at paghahatid ng inuming tubig sa mga customer ay nanatiling hindi nagbabago. Para sa mga customer na hindi nagbabayad ng kanilang mga bill, ang mga hindi nabayarang halaga ay naipon (walang interes) at sinusubaybayan ng Water Billing team.
Ang moratorium sa pagsingil ng tubig ng Gobernador ay nagwakas noong Disyembre 31, 2021. Sa pag-alis ng moratorium ng estado nang malapit na sa holidays, at pagkatapos ay ang pagdagsa ng variant ng Omicron, pinili ng Vallejo Water Department na ipagpatuloy ang moratorium sa pagsingil ng tubig hanggang Marso 31, 2022, upang patuloy na makapagbigay ng safety net sa mga customer. Sa pagtatapos ng moratorium sa pagsingil ng Vallejo sa Marso 31, ang lahat ng hindi nabayarang singil sa tubig na hindi nabayaran, at naipon, mula noong Abril 2020 ay dapat bayaran.
Nauunawaan namin na maaari itong maging isang mabigat na transisyon para sa aming mga customer, at narito kami upang tumulong. Nag-aalok kami ng flexible at pinalawig na mga plano sa pagbabayad na walang interes upang maiwasan ang pagsara ng serbisyo.
Magsisimulang ipadala sa koreo ang mga abiso ng pagkadelingkuwensiya para sa mga halagang lumampas sa takdang petsa sa mga customer ng tubig sa Abril 2022.
Upang ayusin ang iyong plano sa pagbabayad:
- Mag-email sa[email protected]
- Tumawagsa (707) 648-4345
Bilang karagdagan sa mga opsyon sa plano ng pagbabayad, ang Water Rate Assistance Program (WRAP) ay magagamit sa mga kwalipikadong customer. Upang matuto nang higit pa tungkol sa WRAP bisitahin ang myvallejo.com/wrap. Water Rates