How To Pay Your PEC Electric Bill By Phone

Paying your electric bill by phone is a quick and convenient option offered by Pedernales Electric Cooperative (PEC). PEC provides electric service to over 300,000 accounts across 8,100 square miles of the Texas Hill Country. With PEC’s automated phone payment system, you can pay your bill 24/7 without ever leaving home.

In this article we’ll provide an overview of PEC and walk through how to pay your PEC electric bill over the phone using their automated system.

About Pedernales Electric Cooperative

PEC is the largest electric cooperative in the United States. They are a member-owned, not-for-profit utility providing electric service to over 300,000 homes, businesses, and schools in Texas.

Some key facts about PEC:

• Founded in 1938
• Service area covers 8,100 square miles
• Over 300,000 accounts
• Headquartered in Johnson City, TX
• Locally governed by elected Board of Directors
• Rates among lowest in Texas

As an electric cooperative PEC’s mission is providing reliable, affordable electric service to their member-owners. PEC members share in company profits in the form of capital credits.

Pay Your PEC Bill By Phone

Paying your PEC electric bill over the phone is simple with their automated payment system. You can call anytime 24/7 to make a payment.

To pay your PEC bill by phone

1. Call 844-886-9798

2. Follow the voice prompts to enter your 10-digit PEC account number

3. Select payment method – credit/debit card or checking account

4. Enter payment amount

5. Provide card or bank account information

The automated system will guide you through the entire payment process. It’s available 24 hours a day, 7 days a week for your convenience.

You can pay with Visa, Mastercard, Discover, debit card, or electronic check. The system will confirm once your payment is processed successfully. Payments are applied immediately to your PEC account balance.

Helpful Tips for Paying By Phone

Here are some tips to make bill payment faster when using the PEC automated phone system:

• Have your PEC account number ready
• Know your credit/debit card number or checking account info
• Enter payment amount before providing account details
• Select option to “Make a Payment” from main menu
• Follow prompts and enter info carefully
• Write down confirmation number at end

Calling during off-peak times like early morning or late evening can help avoid long wait times.

Payment Extension Options

If you need extra time to pay your bill, PEC offers some options:

• Payment arrangements – Set up a payment plan to pay past due balance over time
• Due date extensions – One-time extension for up to 16 days
• Average Billing Plan – Pay average of prior 12 months usage each month

Contact PEC as soon as possible if you need help paying your bill to avoid disconnection.

Other Ways to Pay Your PEC Bill

In addition to phone payments, PEC offers several other convenient payment options:

• Online – Pay through SmartHub account anytime
• Mail – Send check or money order to PEC PO Box
• In person – Pay at local PEC office or payment kiosk
• AutoPay – Monthly payments automatically deducted from bank account

Visit the PEC website for details on all available bill payment options.

PEC Contact Information

If you have any questions or need assistance with payment by phone, PEC’s Member Services team is available to help:

PEC Toll-Free: 888-554-4732

Automated Phone Payment: 844-886-9798

Email: [email protected]

Website: pec.coop

Mail: Pedernales Electric Cooperative, PO Box 1, Johnson City, TX 78636

PEC’s automated phone payment system makes it quick and easy to pay your electric bill 24/7. Just call 844-886-9798 anytime to make a payment by credit/debit card or electronic check.