Getting in Touch with PECO: A Guide to the PECO Bill Pay Phone Number

Connecting with your utility provider can sometimes feel like a hassle, You shouldn’t have to spend time on hold or navigating confusing phone menus when you just want to pay your bill or ask a quick question That’s why having the right PECO bill pay phone number on hand can save you time and frustration

In this comprehensive guide, we’ll provide everything you need to know about getting in touch with PECO, from general customer service numbers to specific bill pay and outage reporting contacts We’ll also give tips on what information to have ready so your call goes smoothly.

An Overview of PECO

First a quick background on PECO Energy Company. PECO provides electricity and natural gas services to over 1.6 million customers across southeastern Pennsylvania including the Philadelphia metro area.

PECO is a subsidiary of Exelon Corporation, one of the largest energy providers in the United States. While customers have the option to choose alternate suppliers, PECO delivers the actual electricity and gas service.

Now that you know the basics, let’s get into the various ways to contact PECO when you need assistance.

PECO Customer Service Phone Numbers

PECO has a few different main customer service phone numbers you can call based on your specific needs:

• PECO Customer Service: 1-800-494-4000

  • For general inquiries about your account and services

• PECO Emergency: 1-800-841-4141

  • To report power outages, gas leaks, downed power lines

• PECO Gas Emergency: 1-844-841-4151

  • If you smell natural gas or see a damaged gas line

Having these handy will ensure you reach the correct department for any account or service needs. PECO also has more specialized numbers outlined later in this article.

When calling PECO, be sure to have your account information on hand, including your account number, address, and phone number associated with your account. This allows PECO representatives to easily look up your information and provides faster service.

PECO Bill Pay and Billing Questions

If you need to pay your bill, check your balance, change due dates, or ask other billing-related questions, PECO provides a few options:

• PECO Bill Pay Number: 1-877-432-9384

  • Talk to a representative to pay your bill via credit card, debit card, or electronic check

• PECO Billing Inquiries: 1-800-494-4000

  • Discuss billing questions, payment arrangements, budget billing, recent payments

• PECO Website: https://secure.peco.com/MyAccount/

  • Pay your bill, set up autopay, manage account preferences

When paying your bill via phone, have your payment info ready like your bank account number, routing number, or credit/debit card details. You’ll also need your PECO account number.

The PECO website also provides a simple way to pay bills online as a registered user or guest.

Contact for Power Outages and Electrical Emergencies

If you experience a power outage or electrical emergency, call:

• PECO Power Outage: 1-800-841-4141

This number should be used for any electrical emergency including:

• Power outages
• Downed power lines
• Damaged electrical equipment
• Live wires

When reporting an outage, be ready to provide:

• Name on the account
• Service address
• Contact phone number
• Details about the electrical issue

PECO can then dispatch crews to assess and repair any damage and restore power. Always stay away from any downed lines as they may still be live.

Gas Leaks and Damaged Gas Lines

For any potential natural gas leaks or damaged gas equipment, call:

• PECO Gas Emergency: 1-844-841-4151

Call this number if you:

• Smell natural gas
• Hear a hissing noise near gas appliances or lines
• See a damaged gas line

PECO will send an emergency response team to evaluate and resolve the issue. Evacuate the area and avoid using any sources of ignition like lighters, matches, or appliances that could spark an explosion.

Contact Information for Moving or Starting New Service

If you need to move or start new service with PECO, you can either:

• Call 1-800-220-7326
• Visit https://secure.peco.com/MyAccount/ChangeMyService/Pages/default.aspx

When moving, schedule a transfer date and provide the new service address.

To start new service like establishing electric or gas, you’ll need to provide information like:

• Move in date
• Service address
• Billing name, address, contact information
• Social security number
• Prior utility company if transferring service

This will allow PECO to set up your new account and begin service on your requested date.

PECO Mailing Address for Payments and Correspondence

To mail payments, correspondence or other documents to PECO, use one of these mailing addresses:

• For bill payments:

  PECO

  P.O. Box 37629

  Philadelphia, PA 19101

• For general inquiries and letters:

  PECO Customer Solution Center

  2301 Market Street

  Philadelphia, PA 19103

Be sure to allow adequate time for mailed items to reach PECO and be processed to avoid any late fees or service interruptions.

How to Reach PECO on Social Media

In addition to calls and mail, you can also contact PECO via:

• Facebook: @PECOconnect

• Twitter: @PECOconnect

These social media accounts can provide quick responses to common questions and general inquiries. However, to report outages or other emergencies, always call the PECO hotlines.

Tips for Contacting PECO

To recap, here are some key tips for smoothly contacting PECO:

• Have your account number, address, and contact info ready
• Call emergency services immediately for dangerous electrical or gas issues
• Schedule outage reporting and other calls during normal business hours when possible
• Use online bill pay or set up autopay for convenience
• Provide adequate time for mailed correspondence to be received

With the right PECO phone numbers and information on hand, you can easily take care of billing needs, report outages, and manage your utility services. Remember these tips and numbers to contact PECO and resolve any issues promptly.