How to Pay Your Pedernales Electric Cooperative Bill Online

Paying your electric bill is an essential part of being a customer of Pedernales Electric Cooperative (PEC) As a member-owned electric utility cooperative, PEC aims to provide affordable and reliable electric service to its members in 24 counties in central Texas. With over 300,000 meters, PEC serves one of the largest territories of any electric co-op in the nation

Like most electric utilities today, PEC offers several convenient ways for residential and business customers to pay their electric bills One of the most popular options is paying your PEC electric bill online through SmartHub.

What is SmartHub?

SmartHub is PEC’s online account management and billing system. With SmartHub, PEC members can:

• View and pay their electric bill online 24/7
• Monitor daily energy use and track trends over time
• Set up recurring payments and paperless billing
• Report outages and check outage status
• Receive billing notifications and outage alerts

The SmartHub platform is accessible on PEC’s website as well as through iOS and Android apps.

SmartHub provides a simple and convenient way for PEC members to manage all aspects of their electric account online or through their mobile device. It gives members more insight into their energy use and greater control over their account.

How to Pay Your PEC Bill Through SmartHub

Paying your PEC electric bill through SmartHub is a straightforward process. Here are the basic steps:

1. Log into Your SmartHub Account

First, you’ll need to log into your SmartHub account online or through the mobile app.

• On the web: Go to www.pec.coop and click on “My Account” at the top right. This will direct you to the SmartHub login page.

• Mobile app: Download the SmartHub app from the App Store or Google Play Store. Open the app and enter your credentials to log in.

If you don’t already have a SmartHub account, you can easily sign up following the prompts. You’ll need your PEC account number and an email address to create an account.

2. Select “Billing & Payments”

Once logged into your SmartHub account, select “Billing & Payments” from the menu. This will display your current PEC electric bill with the total amount due and due date.

3. Choose a Payment Method

Under the total amount due, you’ll see several payment method options:

• Credit/Debit Card – Pay immediately by entering your card details. Visa, MasterCard, American Express, and Discover cards are accepted.

• Bank Account – Pay by linking directly to your checking or savings account. You’ll need to enter your routing and account numbers.

• AutoPay – Set up recurring payments to be automatically drafted from your credit/debit card or bank account each month.

• Alternative Payment Locations – Take your bill payment to an authorized payment location.

Select your preferred payment method and enter any necessary account details.

4. Confirm Payment Details

Carefully review the payment details including amount, payment method, and date. When you’re ready, click/tap “Pay” to complete the transaction.

You’ll see a confirmation message when your PEC electric bill payment goes through successfully. The paid bill will also be updated to show a zero balance.

And that’s it – by following those simple steps you can pay your PEC electric bill securely online 24/7 using SmartHub. It only takes a few minutes!

Benefits of Paying Your PEC Bill Online

Paying your electric bill through SmartHub offers many benefits and advantages over paying by mail or in person:

• It’s fast – Make a payment in just minutes anytime day or night.

• It’s convenient – Pay from anywhere using a computer, tablet, or mobile phone.

• Payment reminders – Get email or text alerts when your bill is due.

• Save money – Avoid late fees by paying on time.

• It’s secure – SmartHub uses encryption and security measures to protect your data.

• Payment history – View up to 24 months of billing and payment history.

• Paperless billing – Reduce clutter and save money by going paperless.

• Account management – Monitor usage, report outages, update account info, and more.

Paying online through SmartHub is clearly the most convenient option for PEC members to pay their electric bill today.

Other Ways to Pay Your PEC Electric Bill

While SmartHub is the preferred way for most PEC members to pay their bill, the co-op does offer some other payment options:

• By phone – Call 1-844-832-5381 to use the automated payment system anytime.

• By mail – Send a check or money order payable to PEC along with your bill stub to: Pedernales Electric Cooperative, PO Box 1, Johnson City, TX 78636-0001. Allow 7-10 business days for delivery.

• In person – Take your payment to one of PEC’s member service centers located in Fredericksburg, Johnson City, and Marble Falls during business hours. Drop boxes are also available.

• Authorized pay stations – Make a payment at select retail locations including H-E-B stores, Walmart, and Stripes. See PEC’s website for a full list of authorized pay stations.

• Bank draft – Have your bill payment automatically drafted from your bank account each month. You can enroll through SmartHub or by mail.

While these other options are still available, online payments through SmartHub provide the fastest and most convenient way to pay your PEC electric bill today.

Tips for Paying Your PEC Bill on Time

Here are some tips to help PEC members pay their electric bill on time every month:

• Go paperless – Opt for paperless billing through SmartHub to receive your bill electronically. You’ll get an email notification when it’s ready to view and pay.

• Set up AutoPay – Have payments automatically drafted from your credit card or bank account each month through SmartHub. One less thing to remember!

• Mark your calendar – Manually note the due date on your calendar so you remember when to pay. Set a recurring reminder for future bills.

• Pay early – Don’t wait until the due date. Pay your bill as soon as you receive it or set up recurring payments for the same day each month.

• Pay the full amount – Make sure to pay the total amount due, not just the minimum payment. Partial payments can lead to late fees.

• Review account frequently – Log into SmartHub regularly to check your balance and make sure payments have processed.

Paying your PEC electric bill on time every month is important to avoid late payment fees and potential disconnection. Using SmartHub and AutoPay makes timely payment fast, easy, and worry-free.

What Happens If You Don’t Pay Your PEC Bill?

If you don’t pay your PEC electric bill by the due date, here is the typical process:

• A late fee will be assessed if payment is not received by the due date. The late fee is 1.5% or $15, whichever is greater.

• 10 days after the due date, a disconnect notice will be sent alerting you payment is past due.

• On the disconnect date listed on the notice (at least 10 days later), electric service may be disconnected if the total amount due is still unpaid.

• To restore service after disconnection, the total past due amount plus a reconnect fee must be paid immediately. The reconnect fee is $75 during regular hours or $225 after hours/weekends.

• After disconnection for nonpayment, PEC may require a deposit along with full payment before restoring electric service.

Disconnection can be avoided by paying overdue bills promptly. PEC also offers payment arrangements if members need assistance. Contact PEC immediately if you anticipate difficulty paying your bill to discuss options.

Having your power shut off due to nonpayment can be very disruptive and expensive. Using SmartHub to pay your PEC electric bill on time every month is the best way to avoid that situation.

Is There Payment Assistance for PEC Customers?

For PEC members facing financial hardship who can’t pay their electric bill, payment assistance options may be available:

• Payment arrangements – PEC allows members to make payment arrangements tailored to your situation to pay the past due balance over time.

• Bill Average Payment Plan – Levels out bills so you pay a consistent amount each month to make budgeting easier.

• Operation Round Up – Voluntarily rounds up your bill each month with donations funding bill payment assistance for struggling members.

• AAA Texas – Neighbor to Neighbor Program – Provides emergency bill payment assistance for eligible customers once per year.

• HEAP/CEAP – Federally funded programs providing help with heating and cooling bills for low-income households.

If you anticipate needing payment assistance, contact PEC as soon as possible.