How to Pay Your Pell City Utility Bill Online, by Phone, or In-Person

Living in Pell City, Alabama comes with beautiful parks a charming small town feel and great city services. As a local resident, you receive water, sewer, sanitation and other utilities from the city. Read this guide to learn your options for paying your Pell City utility bill.

Online Account and Payments

The fastest way to pay your utility bill is through the online payment portal at PellCity.PayUB.com. Follow these steps to pay online:

1. Go to the payment website and click “Register” if new customer

2. Provide your customer number account number email. and phone

3. Create a password and security questions

4. Registered users can just enter credentials to login

Once logged into your account, click “Pay Bill” and enter your total due amount. Submit payment via card or eCheck. Your account balance will instantly update.

I like the convenience of paying on my laptop whenever I have a minute. Online payments process quickly and I get email confirmation.

Pay by Phone

You can also pay your Pell City utility bill using the automated phone system at 844-580-2799.

To use the IVR (interactive voice response):

1. Call the pay-by-phone number

2. Select your language preference

3. Enter your customer number and account number

4. Follow prompts to make payment with a card

5. Payment will immediately apply to your account

If you prefer phone payments, the IVR is available 24 hours a day, 7 days a week for your convenience.

Pay by Mail

Sending a check or money order is an option too. To pay by mail:

1. Make check or money order payable to City of Pell City

2. Include your payment stub to ensure proper credit

3. Mail to Pell City Utility Billing at PO Box 880, Pell City, AL 35125

While slower than online, paying by mail gives you a payment history paper trail. Just mail 5+ days before your due date so it arrives on time.

Pay In-Person

You can pay with cash, check, or card at Pell City Hall during business hours:

Pell City Hall
1905 1st Ave N
Pell City, AL 35125

Visit the Revenue Department on the 2nd floor. In-person payment lets you handle billing face-to-face and get same-day account updates.

Payment Methods

Pell City accepts these common payment options:

• Credit/Debit Card – Visa, Mastercard, American Express, Discover
• eCheck – Free transfers from bank account
• Cash – Pay at Pell City Hall or Moneygram locations
• Check – Mail or deliver paper checks
• AutoPay – Set up recurring payments from your account

Choose the most convenient way to pay each month.

Account Management Tools

Pell City provides online account features like:

• Usage tracking – Monitor daily utility usage
• Payment history – View previous bills
• Notifications – Payment reminders and past due alerts
• Paperless billing – Receive bills electronically

Use these tools alongside online payments for easy account management.

Avoid Late Fees

Pay your utility bill before the due date to avoid a 10% late penalty on the past due balance. With flexible payment choices, it’s easy to pay on time.

Tips to avoid late fees:

• Set up autopay or recurring payments
• Sign up for reminders from Pell City
• Pay early if due date falls on a weekend/holiday
• Check your balance through the online portal

But if a late fee ever occurs by mistake, call the city utility office and request a one-time waiver if qualified.

Payment Assistance Programs

If you’re having trouble paying your bill, Pell City offers programs like:

• Payment arrangements – Set up a monthly payment plan
• LIHEAP – Federal assistance for heating bills
• Salvation Army – Grants for city residents in need
• Leak adjustment – Bill credit due to water leak

Contact the utility department to learn about bill help options you may qualify for.

Contact Customer Support

The Pell City utility staff is available for any questions on your city services bill:

• Call 205-884-3310

• Email [email protected]

• Visit the office on 2nd floor of City Hall

Reach out for help on understanding your bill, payment issues, setting up new service, final balance requests, and more.

Convenient Online Bill Payment

As a Pell City resident, I appreciate the quick payment options through the city’s online portal and phone system. Paying my bill takes just minutes anytime day or night. The website also allows me to monitor my daily utility usage and contact customer support. For fast, easy bill payment each month, I recommend signing up on the PayUB site to access the full range of online tools. But you can always call or visit the billing office if any issue comes up. Paying my city utilities bill online makes life a little simpler.