Paying utility bills is a necessary part of life for residents of Petersburg, Virginia The city provides water, sewer, trash collection, and other services that require monthly payments This guide will walk you through the various ways Petersburg residents can pay their utility bills conveniently and on time.
Online Payment Portal
The easiest way to pay your Petersburg utility bill is through the city’s online payment portal. This allows you to securely pay your bill 24/7 from the comfort of your own home.
To start, go to wwwpetersburgvagov and click on “Online Payments” at the top of the page. From there you can either quickly pay your bill by entering your account number, or you can create an account to gain access to additional features.
Creating an account allows you to:
- View account details and balance
- Manage single and multiple accounts
- Store payment methods for future use
- Set up automatic and recurring payments
- Enroll in paperless billing
The online portal accepts Visa Mastercard Discover, American Express, and E-Check payments directly from your bank account.
Paying online helps avoid late fees, saves time, and gives you peace of mind knowing your payment was received.
Pay by Phone
If you prefer to speak to a real person, you can pay your Petersburg utility bill by phone. Call (804) 733-2349 to reach the utility billing department directly.
Make sure to have your account number and payment details ready. You will be able to pay by credit card over the phone. This is a quick and easy way to take care of your bill if you don’t have time to log into the online portal.
Pay by Mail
The City of Petersburg also accepts utility bill payments by mail for those who prefer paying the old fashioned way. Simply mail your payment stub along with a check or money order to:
City of Petersburg
PO Box 1271
Petersburg, VA 23804
Be sure to allow 3-5 business days for your mailed payment to reach the utility billing office. Payments must be received by the due date to avoid late fees.
Pay in Person
You can drop off your utility bill payment in person at the Utility Billing Office located at:
144 N Sycamore St
Petersburg, VA 23803
They are open Monday through Friday from 7:30am to 5:00pm. In-person payments can be made by cash, check, money order, or credit/debit card. This is a good option if you want to hand-deliver your payment.
Auto Bill Pay
For maximum convenience, enroll in auto bill pay through the online payment portal. This automatically deducts your utility payment from your chosen bank account or credit card each month.
With auto bill pay, you don’t have to remember to log in and manually pay each month. It ensures your payment is always on time, avoiding late fees. Set it and forget it!
Payment Assistance
If you are having difficulty paying your Petersburg utility bill, contact the billing office to ask about available payment assistance programs.
For example, the city partners with SPARC to provide emergency assistance paying electric, water, sewer, and gas bills for eligible households.
The Dollar Energy Fund also provides utility assistance grants to Petersburg residents who meet income requirements. Contact them at 1-888-282-6816 to learn more and apply.
Avoid Late Fees
To avoid incurring late fees on your Petersburg utility bill, make sure your payment is initiated by the due date printed on your statement. The city charges a 10% penalty on delinquent utility accounts.
Late fees can add up quickly, so pay on time every month. Set a reminder on your calendar or enroll in auto-pay to stay on track.
Update Contact Info
Be sure to keep your contact information like phone number, email, and mailing address up to date with the utility billing office. This ensures you receive important notices and prevents disruption of your service.
You can update your details through the online payment portal or by calling the billing office. Promptly report any changes.
Responsibilities of the Department
The Public Utilities Department is charged with the task of providing water delivery, wastewater collection and conveyance.
The Public Utilities Department has the responsibility of delivering safe and clean quality drinking water to 12,000 customer accounts served by the City of Petersburg. We deliver, on average, a total of 6 million gallons of safe drinking water a day. The City is a participating member of the Appomattox River Water Authority, which provides drinking water to the City of Petersburg.
Metering and Utility Billing
The Metering Department performs monthly reads and rereads of water usage and repairs City water meters including meter leaks and malfunctions. The Utility Billing Department performs monthly reads of water usage, reviews reads, performs quality control checks, completes edits and adjustments, and prints/mails utility bills.
The Public Utilities Department collects approximately 15 million gallons of wastewater per day. Additionally we provide wholesale delivery and collection of wastewater from neighboring jurisdictions (Prince George County, Dinwiddie County, Chesterfield County, and Fort Lee.)
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