How to Pay Your Petro Bill Online for Long Island Homes

As a Long Island homeowner relying on Petro for your home heating oil, propane, or HVAC needs, you likely receive periodic bills for fuel deliveries, service calls, protection plans, and other charges Petro makes paying your bill quick and convenient through online account management and bill pay

Paying online through your secure Petro account allows you to easily keep track of charges, monitor your account balance, set up automatic payments, and avoid late fees. This comprehensive guide covers everything Long Island customers need to know about paying Petro bills online.

Enroll in a Petro Online Account

The first step is enrolling in a free Petro online account, known as My Account. This provides personalized access to manage billing and service for your address.

You can sign up for a My Account from Petro’s website in just a few minutes with some basic information

• Name, address, phone number, email address
• Petro account number
• Home details like main heating fuel

After entering this info and creating a password, your account will be activated. You’ll receive an email confirmation with a link to login.

Benefits of Having a Petro Online Account

With My Account, Long Island homeowners gain a secure portal to:

• View account balance – See amount owed for fuel, service, protection plans.
• Make one-time payments – Pay outstanding balance or prepay future deliveries.
• Set up autopay – Choose recurring auto-debit from bank account.
• Access billing history – Download past statements and invoices.
• Manage delivery – Monitor fuel tank levels, schedule deliveries.
• Request service – Schedule annual tune-ups, repairs, maintenance.
• Update account – Change contact info, billing method.
• Refer friends – Earn $50 for new customer referrals.
• Paperless billing – Opt out of mailed paper bills.

Having this 24/7 access and control over your account makes paying bills easier

Pay an Outstanding Balance

If you receive a bill from Petro in the mail, you can easily pay it through your online account. Simply login and select “Make Payment” from the top menu.

You’ll see any balance due for past or upcoming scheduled deliveries, service calls, protection plans, or other charges. You can pay the full balance or make a partial payment.

Petro provides multiple payment options:

• Credit/debit card – Visa, MasterCard, American Express, Discover
• Electronic check – Directly debit checking account
• Mail-in check – Send physical check to Petro’s payment center

Make sure to note your Petro account number with any mailed payments. Online payments via card or e-check process instantly, while mailed checks take 7-10 days.

Pay for Scheduled Fuel Deliveries

The simplest way to pay for home heating oil or propane deliveries from Petro is by enrolling in automatic payments. This authorizes Petro to debit your bank account or credit card for any scheduled deliveries.

To set up autopay:

1. Login to My Account and access “AutoPay” settings
2. Choose bank account or credit/debit card
3. Review authorization terms and submit

Once active, Petro will withdraw payment on the day a delivery is made based on your tank monitor or scheduled delivery dates. You don’t have to do anything – payment is automatic!

You can adjust the maximum amount per transaction or cancel autopay at any time through your account. This saves you from late fees and lapses in fuel supply.

Pay for Protection and Service Plans

Petro offers additional coverage through protection plans for your home heating equipment or fuel tank. They also provide discounted service plans for annual maintenance like AC tune-ups.

These plans are billed monthly or annually. You’ll see these charges on regular account statements. They can be paid along with any delivery fees just like your standard balance.

Having a protection or service plan enables Petro to proactively monitor, maintain, and repair your essential home systems to prevent larger issues. Paying these small incremental fees can save thousands in emergency repair costs down the road.

If money is tight, you can opt to cancel these add-on plans temporarily and re-enroll later. Just know you lose discounted service rates and equipment coverage.

Understand Billing Cycles and Due Dates

Petro bills on either a monthly or periodic cycle, depending on your account setup.

• Monthly billing – same bill date each month
• Periodic billing – bill generated after each delivery

Due dates are typically within 15-30 days. Autopay will process on your due date. Without autopay, try to manually pay online before the due date.

Late payments or past due balances incur a late fee around 1.5% of the overdue amount. Avoid fees by paying at least the minimum by the due date.

What If You Can’t Pay the Full Amount?

If you’re ever unable to pay the full balance due – don’t panic! Contact Petro customer service immediately and explain the situation. There are options like:

• Payment plans – Make incremental partial payments over a set number of months
• Deferred due date – Move your due date to better align with pay periods
• Balance forgiveness – Petro may forgive part of an outstanding balance in extreme hardship scenarios
• Fuel assistance – Government and nonprofit programs can help cover heating fuel costs

The worst thing is to ignore bills and let them go to collections. Petro wants to work with customers facing difficulties so just reach out. Temporary relief is available.

Monitor Account Balance and Payments

A useful perk of having a Petro online account is the ability to monitor your running account balance and payment history 24/7.

Under the billing tab, you can view current balance due, previous statements, charge details, transaction receipts, and payment dates. This gives you full transparency into what you owe and when.

Watching your balance helps prevent any surprises at bill time. You can check if autopay cleared or catch mistakes early. Review statements to understand your home’s fuel usage.

Change Billing and Account Details

Within your Petro account, you can manage payment methods, billing preferences, account details, and communication methods.

Key options to update:

• Email or mailing address
• Phone number
• Default credit card or bank account
• Paperless billing opt-out
• Delivery notifications
• Payment reminders
• Maximum autopay deduction

Keeping this info current avoids issues contacting you or processing payments. Adjust settings to suit your needs.

Understand Account Security

Petro takes account privacy and security seriously. Your login credentials and payment information are safeguarded.

They utilize encryption, tokenization of card data, firewalls, vulnerability monitoring, restricted employee access, and other protections. You have control to reset passwords, set account alerts, and verify actions.

Avoid account security risks by:

• Using a strong unique password
• Not sharing login information
• Logging out fully after sessions
• Using your personal device
• Avoiding public WiFi

Report any suspicious activity to Petro immediately for investigation.

Get Support from Customer Service

If you ever have trouble registering for My Account, making payments, or general billing questions, Petro’s customer service team is available to help you.

Contact them via:

• Call 800-642-4328
• Email [email protected]
• Live chat through Petro website
• Visit local Petro office

The team can walk you through the online billing system, take payments, provide account details, reset your password, or troubleshoot issues. Don’t hesitate to reach out!

Paying your home heating and service bills through Petro’s secure online account system provides convenience and control. Follow this guide to register your account, pay balances, set up autopay, monitor your charges, update details, and use Petro’s customer support. Online bill pay makes maintaining your Long Island home’s essential services simple and stress-free all year long!