Convenient Options for Paying Your Phoenix Water Bill

Living in the desert we Phoenicians know the importance of water access and conservation. The City of Phoenix Water Services works hard to provide reliable water delivery and sewer services to residents and businesses. Of course, these essential utilities come with a monthly bill that must be paid.

In this article, I’ll cover the various ways Phoenix Water Services customers can pay their bill conveniently. Read on to learn about online payments, in-person locations, auto-pay, paperless billing, understanding your charges, and more

Online Bill Pay Made Easy

The City Services Payments portal is the fastest way to pay your water and sewer bill in Phoenix.

To start, you’ll need your 10-digit account number and service address handy. Enter them on the Pay City Services Bill page. The system will load your current balance. You can choose to pay the full amount or enter a custom amount to pay in parts.

You can use a debit card credit card, or electronic check to pay online. After entering your payment info and submitting you’ll receive a confirmation email with your receipt. The payment will be applied to your account immediately.

Paying online saves you the hassle of mailing payments or visiting a payment center in person. It only takes a couple minutes to log in and submit your payment each month.

Use Auto-Pay for Hands-Free Bills

Tired of having to actively remember to pay your water bill every month? Sign up for auto-pay to make it hands-free.

With Phoenix Water Services auto-pay, the amount due is automatically deducted from your bank account on the due date every month. You’ll receive an email confirmation showing the payment was made.

Enrolling in auto-pay gives peace of mind knowing your water bill will always be paid on time. No more late fees or service disruptions.

Auto-pay works great in combination with paperless billing (more on that later). Just set it and forget it – your water bill is handled completely electronically each month.

Pay In-Person at a Payment Center

For those who prefer to pay their Phoenix water bill in-person, there are a couple convenient options:

City of Phoenix Payment Center – Located downtown at 251 W Washington St, this payment center accepts cash, checks, money orders, and credit/debit cards. Payments are applied same-day.

Chase Bank Branches – Over 20 Chase branches across Phoenix accept City Services payments with cash or check. Look for the City Services payment sign. Payments made before 3pm are applied same-day.

The payment center and Chase branches allow you to pay immediately rather than waiting for the mail. You get a printed receipt as well. Just be aware they only accept cash or check – no credit/debit cards.

Go Paperless with Electronic Billing

Are you still receiving a paper bill in the mail each month? Save some trees (and hassle) by switching to paperless billing.

With paperless billing, Phoenix Water Services will email you a monthly notification when your bill is ready to view and pay online. Click the link in the email to see your current charges and balance due.

The email contains everything you need to know, eliminating the need for a printed mailed bill. Paperless billing helps reduce waste and clutter. Plus, it’s faster to receive the email than wait for snail mail.

You can still pay in any method – online, auto-pay, Chase, etc. The only difference is receiving your statement digitally versus printed.

Understand the Charges on Your Water Bill

When you open your Phoenix water bill, you’ll notice line items for various rates, fees, and taxes. It’s helpful to understand what each charge represents:

• Water Service – Based on the actual or estimated water usage at your home or business. Rates increase at higher usage tiers to encourage conservation.

• Water System Development Fee – Covers infrastructure costs for storing, treating, and delivering drinking water. Calculated per 1000 gallons used.

• Water Resources Utilization Fee – Funds construction, operations, and maintenance of the city’s water system. Per 1000 gallons used.

• Environmental Charge – Pays for protecting water quality, meeting regulations, and stewardship of water resources. Per 1000 gallons.

• Sewer Usage – Covers operation and infrastructure costs of the wastewater system. Based on your water consumption.

• Environmental Service Fee – Charged per water meter to fund environmental services like household hazardous waste disposal.

• Stormwater Fee – Manages storm runoff, drainage systems, and flood control. Based on a property’s impervious surface area.

Learning what the various fees represent helps you better understand the true cost of delivering clean, reliable water and removing wastewater.

Get Payment Assistance If Needed

For qualified low-income customers, Phoenix Water Services offers payment assistance programs:

• Water Utility LifeLine Discount – Offers a 25% discount on water/sewer services for those meeting income thresholds.

• Assistance for the Elderly – Prevents shut-offs and carries past due balances for customers age 65+ who certify need.

• Project SHARE – Provides one-time emergency bill assistance to avoid shut-off after job loss, medical emergency, etc.

Contact Phoenix Water Services customer service about eligibility and applying for these assistance programs if you are struggling to pay your bill.

Review Accounts and Payment History Online

Through the Phoenix Water Services customer portal, you can view payment history, compare monthly usage, monitor unpaid balances, and more.

Log in anytime to check your most recent water/sewer bills. Review past statements and payments going back two years. Monitor your consumption patterns month-over-month.

The portal makes it easy to manage your account, review payment details, track usage trends, and resolve issues. Information is available online 24/7.

Let Us Know If You’re Moving

If you’re moving to a new home, be sure to close or transfer your Phoenix Water Services account to avoid being charged at your old address.

You must submit an online service request or call customer service to:

• Cancel service at your current property on your move-out date.
• Transfer service to your new property if staying in Phoenix.
• Provide a forwarding address for your final bill.

This will ensure your account is settled properly when you move and that service starts on time at your new Phoenix residence.

And just like that – now you know the ins-and-outs of paying your City of Phoenix water/sewer bill! Paying bills stinks, but Phoenix Water Services offers convenient online, auto-pay, and in-person options. Consider going paperless and review charges online anytime. Reach out if you need assistance. And let us handle closing or transferring your service when it’s time to move. Stay hydrated out there, Phoenix!