How to Pay Your Piedmont Natural Gas Bill as a Guest User

Keeping your natural gas service running smoothly requires paying your Piedmont Natural Gas bill fully and on time every month If you don’t have a registered online account with Piedmont, no problem – you can still easily pay your bill as a guest without logging in

In this comprehensive guide, we’ll walk through the step-by-step process for paying your Piedmont Natural Gas bill as a one-time guest and highlight key tips for making sure your payment goes through. Let’s get started!

Overview of Paying as a Guest

Piedmont Natural Gas offers a guest pay option that allows you to quickly pay your gas bill online without setting up an account. This is designed for one-time payments rather than recurring billing.

To use the guest feature, you’ll need your 12-digit account number from your latest bill. Guest pay accepts Visa, Mastercard, Discover, American Express, or electronic funds transfer from a bank account. A convenience fee does apply to card payments.

Payments post instantly but can take 1-2 business days to reflect on your account balance. You will receive a confirmation email after the transaction is complete.

Benefits of Paying as a Guest User

Utilizing the guest payment option allows you to easily pay your bill online with a variety of payment methods without logging in. Here are some of the key advantages:

• Quick: Make a one-time payment in just a few minutes.

• Convenient: Accessible 24/7 on any device using Piedmont’s website.

• Secure Safely enters your financial information each time

• Simple No need to remember login credentials.

• Instant: Payment confirmation displays immediately after paying.

• Receipt: Get an email confirmation for your records.

For fast, simple bill payment access without registration, guest pay is often the perfect solution.

Step-by-Step Guide to Paying as a Guest

Ready to pay your Piedmont Natural Gas bill through the guest portal? Follow these simple steps:

1. Go to PiedmontNG.com and click “Pay as a Guest”

2. Enter your 12-digit account number from your bill

3. Click “Continue”

4. Select whether you want to use a card or bank account

5. Enter your payment details and billing address

6. Review payment amount and submit

7. Receive instant on-screen and email payment confirmations

The entire process takes just a few minutes for fast, easy bill payment 24/7.

Payment Method Options

When paying your Piedmont Natural Gas bill as a guest online, you have the choice to pay with either a credit/debit card or through a bank account electronic funds transfer.

Card Payments

• Visa, Mastercard, American Express, Discover accepted

• Convenience fees apply ($1.50 for debit, 2.50% for credit cards)

• Fast and simple with instant approval

Bank Account Payments

• Link directly to your checking or savings account

• No fees for electronic funds transfer

• Money is immediately debited from your account

Both options securely process your payment info without an account. Choose the method that works best for your needs.

How to Avoid Convenience Fees

When paying as a guest with a debit or credit card, Piedmont Natural Gas applies a small convenience fee to cover processing costs. These fees can add up over time.

Luckily, you can easily avoid convenience fees by:

• Paying directly from your bank account which has no fee
• Setting up AutoPay through an online Piedmont account
• Paying in person at an authorized payment location
• Sending a check or money order by mail

As long as you use an electronic funds transfer from your bank, you can pay your gas bill online for free as a guest user.

Troubleshooting Failed Guest Payments

In some cases, your guest payment may fail or be declined when submitting it. Some potential reasons include:

• Incorrect account number – Double check the number matches your latest bill

• Insufficient funds – Verify your account balance can cover the payment

• Expired card – Use a card that has not expired

• Billing address mismatch – Enter the service address exactly as on your bill

• Fraud prevention hold – Your bank may flag larger payments if unusual

If your payment won’t go through, first ensure all details entered are accurate. Otherwise, contact Piedmont’s customer service who can further investigate and assist.

Guest Payment Tips & Reminders

Paying your gas bill through Piedmont’s guest portal is extremely easy if you follow these tips:

• Have your account number handy before starting payment

• Pick your preferred payment method (card or bank account)

• Double check that all billing details entered are correct

• Save your payment confirmation email for records

• Contact customer service if your payment fails to process

• Avoid convenience fees by using bank account electronic funds

• Allow 1-2 days for the payment to post to your Piedmont account

With just your account number, paying your bill as a guest takes just minutes for fast, convenient service when you need it. No account required!

Benefits of Setting Up a Piedmont Online Account

While guest payment offers a quick way to pay on the go, setting up a free online account with Piedmont Natural Gas provides some useful benefits:

• Store payment information for faster checkout

• Access full billing and usage history

• Sign up for paperless billing and AutoPay

• Receive bill reminders and due date notices

• Manage account profile details and settings

• Submit meter reads and service requests

• View outage and emergency alerts

If you find yourself paying as a guest frequently, registering for a Piedmont online account can make managing your natural gas service even more convenient.

Contacting Piedmont’s Customer Service

If you have any questions or issues related to your Piedmont Natural Gas service or making online bill payments as a guest user, customer service is available to help.

Some ways to reach out for assistance include:

• Call 800-752-7504 (available 24/7)

• Start a live online chat at PiedmontNG.com

• Email support requests to [email protected]

• Visit local Piedmont offices in person

The friendly and knowledgeable customer service team can provide billing support, payment troubleshooting, account management help, and answers to any other questions you may have. Don’t hesitate to reach out!

Paying your gas bill quickly online as a one-time guest with Piedmont Natural Gas is easy and convenient. Just have your account number ready to go anytime you need to make a payment. Then you can rest assured your service will continue uninterrupted.