Paying your utilities bill is an essential part of being a responsible resident of Pikeville. The city offers convenient online payment options to take the hassle out of this routine task. In this comprehensive guide we’ll walk through everything you need to know about paying your Pikeville city utilities bill online.
Overview of Pikeville City Utilities
The City of Pikeville provides electric, water sewer and gas utilities to residents and businesses within the city limits. They offer comprehensive services to keep homes powered pipes flowing and buildings comfortable.
The utility department strives to provide excellent customer service along with reliable utility infrastructure throughout the area. They handle everything from hookups for new construction to outage response and infrastructure repairs.
Customers receive monthly utility bills for services. The city offers flexible payment options to suit different needs and budgets. Read on to learn how to easily pay your bill online.
Benefits of Paying Your Pikeville Utilities Bill Online
Paying online offers many advantages over mailing payments or paying in person. Consider these benefits:
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Convenience: Pay anytime, anywhere with an internet connection. Avoid trips to City Hall or buying stamps.
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Speed: Online payments post to your account immediately, helping you avoid late fees.
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Security: Payment portal uses encryption to keep your info safe. Much more secure than mailing checks.
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Simplicity: Easy to set up payments and check billing history.
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Cost savings: Avoid late payment penalties by paying on time.
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Environmental: Reduces paper waste from mailed bills and checks.
Paying online helps simplify bill management while giving you more flexibility.
How to Pay Your Pikeville City Utilities Bill Online
Ready to start paying your utilities bill online? Follow these steps:
1. Set Up Your Online Account
First, you’ll need to establish an online account with the utility department. Here’s how:
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Visit the Pikeville City Utility Payments page.
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Click on the link to access the payment portal.
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Select “New users click here” to set up your account.
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Enter your account number and other requested details. Your account number is on your monthly utility bill.
Once your account is created, you’ll be able to log in anytime to view your bill and make payments.
2. Check Your Balance
When you log into your online account, you can view your current bill along with past billing history. Check that the balance is accurate based on your usage. Disputes about billing amounts must be submitted separately using the adjustment request form.
3. Make Your Payment
With your balance verified, you can proceed to making your online payment. The system accepts Visa, MasterCard, Discover Card, debit cards and e-checks.
Enter your payment info, confirm the amount is correct and submit. The payment will immediately post to your account.
4. Keep Payment Records
After paying, download or print out the payment confirmation page for your records. You can also log in anytime to view past payments made on your account.
Following these simple steps, you can pay your bill online in just a minutes each month. Set up recurring payments or make one-time payments at your convenience.
Tips for Managing Your Pikeville City Utilities Account
Utilize these tips for seamlessly managing your utilities account online:
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Set up paperless billing to receive bills electronically rather than by mail.
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Sign up for automated payments to have your bill paid automatically each month.
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Update your contact information to ensure you receive communications.
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Monitor your usage by regularly checking your online account.
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Contact customer service with any questions about your bill or service.
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Notify the utility department prior to any major plumbing work, construction or excavation on your property.
Closely managing your account helps avoid any billing issues or service interruptions.
Other Payment Options for Pikeville City Utilities
If you prefer not to pay online, the utility department offers other convenient ways to pay your bill:
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By phone: Call the customer service line and follow prompts to make a payment by credit card or e-check over the phone.
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Mail-in payment: Detach payment stub from bill and return with check or money order by mail. Allow 7-10 days for delivery.
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In-person: Bring your bill to City Hall utility department during business hours to pay by cash, check or credit card.
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Drop box: Place your bill with payment in the secure drop box at City Hall after hours.
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Automatic bank draft: Set up recurring monthly payments automatically drafted from your checking account.
Choose the most convenient option for you each month. Just be sure to pay by the due date to avoid penalties.
Avoid Late Fees with On-Time Payments
Pikeville City Utilities assesses late payment fees if bills are not paid by the due date printed on your statement. This is usually around 20 days from the billing date. A 10% penalty applies to late payments.
Avoid these unnecessary extra costs by paying on time each month. Online payments post immediately, so you can pay right up to the due date. Set up text and email reminders through your online account to prevent forgetting.
What to Do if You Can’t Pay Your Bill
If you’re ever unable to pay your full bill by the due date, take action right away:
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Request an extension: The utility department may allow an extra 10 days without assessing a late fee if you contact them prior to disconnection.
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Make a partial payment: Paying even a portion of the bill by the due date helps avoid penalties. You can pay the remainder later.
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Apply for assistance: Programs like LIHEAP may offer help with utility bills for qualifying lower-income residents.
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Set up a payment plan: The utility department may create a payment installment plan for those unable to pay the full amount due. This helps avoid service interruptions.
Communicate with the billing office early about any payment issues. They can often work with you on flexible solutions.
Ensure Prompt Payment to Maintain Service
Because water, electric, sewer and gas services are essential, it’s important to pay your bill promptly each month. Failure to pay may result in service disconnection, requiring additional fees for reconnection.
Avoid service interruptions and penalties by signing up for convenient online bill pay today. This comprehensive guide outlined the entire process for easily paying your Pikeville City utilities each month. Paying online saves time while keeping your account in good standing. Contact customer service if you have any other questions about online bill payment or account management.
Pay by Bank Draft (Auto Pay)
Bank drafts are accepted as payment. An application is required to be completed and signed. This is a free service. All you need to do is complete the Debit Authorization form and provide a voided check. Your bill will auto-pay each month on the due date. You will still be sent a bill in the mail or via email, each month. Please note: Once your bank draft is processed, it will take one billing cycle before it goes into affect.
If you already have the Bank Draft service and would like to cancel it, please complete the Cancel Debit Authorization form. This form can be submitted in Person, through the Drop Box, by Mail or Email. Please note: The Debit Authorization will not stop on any account that is within 5 days of the due date.
Pay by Drop Box
Methods of Payment: Cash, Checks, Money Orders or Cashier’s Checks are accepted. All payments must include the payment stub from the utility bill, to ensure proper credit. The drop box is available 24 hours a day, seven days a week. Payments deposited in the drop box will be posted by 4pm on the next business day following payment. If your utility service has been turned off, you will need to pay your bill in person during normal business hours from 8am to 4pm.
Location of Drop Box: The drop box is located on the exterior wall to the left side of the front entrance, closest to the parking lot, of the Pikeville City Hall Building, 25 Municipal Drive.