How to Pay Your Pineville Electric Company Bill

Having reliable electric service is essential for every home and business. Pineville Electric provides dependable electric utility services to customers in Pineville, North Carolina and surrounding areas. As a customer, it’s important to understand your account responsibilities including reviewing your monthly bill and paying on time. This comprehensive guide will walk through everything you need to know about managing your Pineville Electric account and paying your bill conveniently.

Receiving Your Electric Bill

Pineville Electric bills for electric service on a monthly basis. Bills are sent out around the first of each month. You will receive a paper bill in the mail unless you enroll in paperless billing.

Your bill will include details of your electric usage and charges for the previous month Carefully review the usage and billing details each month to ensure accuracy, Contact Pineville Electric customer service if you have any questions or concerns

Understanding Your Electric Bill

Key sections of your monthly Pineville Electric bill include:

• Account summary – Provides your previous balance, payments made, current charges, and total amount due.

• Meter readings – Shows date and electric usage reading from your meter at the start and end of the billing cycle. Usage is calculated from this.

• Charges – Breaks down the electric service, fuel adjustments, taxes, and any other charges incurred that month.

• Messages – Important notices like payment confirmations, high usage alerts, rate change notices, etc.

• Payment stub – Remit this portion with your payment. Include your account number, due date, and amount paid.

Always thoroughly review your electric bill and contact Pineville Electric promptly if you find any incorrect charges or usage.

Payment Options and Methods

Pineville Electric offers several ways to pay your electric bill conveniently:

• Online – Pay via the customer web portal. You can use credit/debit card or e-check. Fast and secure.

• Phone – Call the automated pay-by-phone line to make a payment. Have your account number ready.

• Mail – Detach payment stub from bill and mail with check or money order to address on the bill. Allow mailing time.

• In person – Bring payment to Pineville Electric office during business hours.

• Drop box – Place check or money order in the secure drop box at the Pineville Electric office if arriving after hours. Include payment stub.

I recommend enrolling in online bill pay as the most convenient option. You can set up autorecurring payments to avoid late fees.

Payment Due Date

Pineville Electric bills are due by the due date printed on your monthly statement, typically around the 20th of each month. Payments received after the due date will incur a late fee.

If the due date falls on a weekend or holiday, payments are due the next business day. Mail payments several days in advance or use online bill pay to ensure on-time delivery.

Late Fees and Disconnection

If your Pineville Electric bill is not paid in full by the due date, a late fee of 1.5% of the unpaid balance will be assessed. Late fees compound monthly for unpaid balances.

Accounts more than 15 days past due are subject to disconnection. Reconnection fees will apply if your service is disconnected for nonpayment. Avoid these unnecessary fees by paying on time.

Contact Pineville Electric immediately if you are unable to pay your bill in full by the due date to discuss payment plan options and avoid disconnection.

Payment Assistance Programs

If you are struggling financially, Pineville Electric offers programs that may help:

• Payment arrangements – Set up a delayed payment plan to pay your balance over an agreed timeframe.

• Energy assistance – Qualified limited income customers can receive help paying utility bills through programs like LIHEAP.

• Budget billing – Pay a levelized bill amount each month to avoid seasonal spikes.

• Account management tips – Get help analyzing usage and finding ways to lower your monthly electric costs.

Inquire about assistance to avoid disruption of your essential electric service. Have your Pineville Electric account number ready when you call.

Moving and Final Bills

If you are moving, notify Pineville Electric at least 3 business days before your move date to schedule a final meter reading. Provide forwarding address for final bill.

You will be responsible for all usage at the service address until your final meter reading. Make sure any outstanding balances are paid to avoid collections issues.

Avoiding Scams

Be wary of potential electric bill scams:

• Pineville Electric will never call to demand immediate payment with prepaid cards.

• Delete emails/links claiming to be from the utility and asking for account info.

• Verify disconnect notices by calling Pineville Electric before providing any personal or payment information.

Contacting Pineville Electric

Pineville Electric customer service is available:

• By phone at 704-889-2292 Monday thru Friday, 8am to 5pm.

• In person at 118 College Street, Pineville NC 28134 during office hours.

• Using the 24 hour drop box at the Pineville office.

• Email [email protected] or use the Contact Us form on their website.

Reach out with any Pineville Electric account or billing questions. Avoid late fees and disruption by proactively communicating about any payment issues.

Signing Up for Electronic Billing

To get fast and secure access to your bill, sign up for e-billing through Pineville Electric’s customer web portal:

• Visit https://ebill.pinevilledsl.net and login or enroll in the portal.

• Select Billing & Payments > Billing Preferences.

• Choose Paperless Billing and submit valid email.

You’ll receive email alerts when new bills are ready to view and download through the portal. This option saves paper and gives instant bill access.

Budget Billing Overview

To make managing your electric costs easier, Pineville Electric offers Budget Billing. With this program:

• Your estimated annual usage is divided into even monthly payments so bills are consistent year-round.

• Your account is reviewed periodically and the monthly payment amount adjusted if needed to cover actual usage.

• Your account must be in good standing to qualify for Budget Billing.

Budget Billing prevents seasonal spikes in your electric bills. Contact Pineville Electric to enroll.

• Carefully review monthly bills for accuracy
• Pay the total by due date to avoid late fees
• Contact customer service immediately with payment issues
• Enroll in e-billing and budget billing for easier account management
• Beware of payment scams and only use authorized options

Understanding your electric usage and proactively managing your Pineville Electric account responsibilities can help avoid unnecessary fees or service interruptions. Their customer service team is available to assist with any questions.