How to Pay Your Water Bill for Plaquemines Parish Water Department

Having clean safe running water delivered to your home or business is something most of us take for granted. But providing water service to a community takes significant resources and infrastructure which residents pay for through monthly water bills. If you live in Plaquemines Parish and receive water from the Plaquemines Parish Water Department, it’s important to understand your bill and know the payment options available.

Online Bill Pay

The easiest and most convenient way to pay your Plaquemines Parish water bill is online through the customer web portal.

To pay online

1. Go to plaqueminesparish.epayub.com

2. Click “Pay Bill” and enter your account number and ZIP code from your latest bill statement.

3. Select your payment amount and complete the payment transaction with your debit/credit card or checking account information.

You can setup automatic recurring payments or make one-time payments at your convenience 24/7 through the online payment system.

Pay by Phone

You can also pay your water bill over the phone by calling 1-844-846-2695 and following the prompts. Have your account number handy to complete the payment process. A small convenience fee applies to phone payments.

Pay by Mail

Mail in a check or money order along with your payment stub to:

Plaquemines Parish Water Department
P.O. Box 940
Belle Chasse, LA 70037

Allow 5-7 business days for mailed payments to process. Include your account number on checks if not using your payment stub.

Pay in Person

You can pay your water bill in-person at either of the Plaquemines Parish Water Department office locations:

• 333 F. Edward Hebert Blvd, Bldg 203, Suite B111, Belle Chasse
• 29600 Highway 23, 2nd Floor, Port Sulphur

Both locations accept cash, check, money order, or credit/debit card payments.

Understanding Your Bill

When you receive your monthly statement, be sure to review it closely. Check that your water consumption aligns with your usage and household size. Look for any spikes or unusually high usage that could indicate leaks.

Your bill will show current water service charges, sewer fees if applicable, any prior balance due, total amount owed, and due date. Pay the total by the due date to avoid penalties.

Avoid Late Fees

If your payment is not received by the due date, a 10% late fee will be assessed on any overdue balance. Multiple late payments can negatively impact your account status.

Pay by the due date printed on your bill to avoid late penalties every month. Sign up for reminders and automatic payments to stay on track.

Service Disconnection

If your account becomes significantly past due, your water service may be disconnected. This requires paying a reconnection fee and any overdue balance to resume service.

Contact customer service if you anticipate having difficulty paying on time to discuss payment plan options and avoid shut off. Keeping your account active in good standing is important.

Moving or Closing Your Account

If you are moving within or outside of Plaquemines Parish, notify the water department at least 3 business days before your move date to close or transfer your account. Provide a forwarding address to receive your final bill.

Make sure any balance is paid in full to avoid collections actions against you. Turning off water service does not automatically close your account.

Disputing Your Bill

If you notice any errors or discrepancies on your water bill, contact customer service right away before the due date to dispute the charges. Any billing disputes must be addressed promptly to ensure accurate payment.

Provide copies of your disputed bills and documentation of any errors. Expect resolution prior to your next billing cycle.

Payment Assistance Programs

If paying your water bill is a hardship, Plaquemines Parish offers some financial assistance programs:

• Utility Assistance Program – Provides $100 credit for seniors or disabled
• Share-A-Fare Program – Allows customers to round up bills to aid others
• St. A Doorstep Ministries – Emergency payment help for those in need

Inquire about qualifications if you need help paying your water utility bills.

Stay On Top of Your Account

Having clean running water is something we often take for granted until the taps run dry. Avoid service interruptions by keeping your Plaquemines Parish water account current.

Pay each bill in full and on time every month. Contact customer service immediately with any account or billing issues. And take advantage of online account management tools for convenience and control. Maintaining good standing with the water department ensures your most essential utility keeps flowing.