Paying your utility and water bills should be a quick and easy process. Polk County, Florida aims to make paying bills convenient for residents through their website Polk-County.Net. This article will explain the online and offline payment options available through Polk-County.Net to pay your water and sewer bill.
Overview of Polk County Utilities
Polk County Utilities provides water and wastewater services to unincorporated areas of Polk County Florida. They serve over 33,000 water customers and 26,000 wastewater customers across a 600 square mile service area.
The utility is owned and operated by Polk County and oversees water treatment water distribution, wastewater collection and wastewater treatment. Their mission is to provide safe and reliable utility services that protect public health and the environment.
Benefits of Paying Your Bill Online
Paying your Polk County Utilities bill online through Polk-CountyNet has several advantages
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Convenience: Pay anytime, anywhere with an internet connection – no need to mail in or deliver payment.
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Speed: Online payments post to your account faster than mailed payments.
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Secure: Payment page is encrypted and secure.
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Paperless: Go paperless by signing up for e-bills.
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Account management: View statements, payment history, balances due and more.
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Auto-pay: Set up recurring payments from bank account or credit card.
How to Pay Your Bill on Polk-County.Net
There are a few different options for paying your utility bill online through Polk-County.Net:
Pay Through Customer Portal
The Polk County Utilities customer portal provides the most payment flexibility:
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Go to Customer Portal and login or register for an account.
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Under “Billing & Payments” select “Pay Bill.”
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Choose a payment method and enter details.
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Review payment info and submit.
You can pay by credit/debit card, e-check, bank account, and more. Convenience fees apply to credit/debit card payments.
Pay Without an Account
Don’t want to create an account? Use the “Quick Pay” option:
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Go to Customer Portal and click “Quick Pay.”
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Enter your account number.
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Choose a payment method and submit payment.
Pay by Phone
Call (863) 298-4100 or (800) 301-6039 to use the automated phone payment system. Have your account number ready. Convenience fees apply.
Other Ways to Pay Your Polk County Utilities Bill
If you prefer not to pay online, here are other options:
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Mail: Send check or money order with payment stub to P.O. Box 2019, Bartow, FL 33831-2019.
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In person: Pay by cash, check or credit/debit card at the Utility Building or drop box locations.
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Amscot: Make cash payments at Amscot locations in Polk County. Bring your bill.
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Automatic bank draft: Complete authorization form to auto-debit payments from your bank account each month.
Tips for Managing Your Utility Bill
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Review bills promptly and contact Polk County Utilities if you see any errors.
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Notify them immediately if your contact information or banking details change.
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Sign up for account alerts to receive reminders about your bill.
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Check for leaks to avoid higher than normal bills.
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Take advantage of rebates on high efficiency toilets, smart irrigation controllers, and more.
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Learn about payment assistance programs if you are struggling with bills.
Paying your Polk County Utilities bill through Polk-County.Net is fast, easy, and secure. Pick the online or offline payment method that is most convenient for you. And be sure to reach out to the utility directly if you ever have any account issues or billing questions.
Potable Water and Sewer Utilities
| Description | Next Working Day Service |
|---|---|
| 3/4″ – 2″ Meter | $55 |
| Larger than 2″ Meter | $70 |
| Description | Residential | Commercial |
|---|---|---|
| Water | $75 | 2.5 x Est. Monthly Bill |
| Sewer | $110 | 2.5 x Est. Monthly Bill |
| Combined | $185 | 2.5 x Est. Monthly Bill |
| Residence Type | Water | Wastewater |
|---|---|---|
| Single-family detached units on lots of 1.0 acre or less | $2,844 | $4,195 |
| Single-family detached units on lots of more than 1.0 usable acre | $2,844 | $4,195 |
| Multi-family units including apartments, condos, duplexes, triplexes, etc. | $1,564 | $2,810 |
| Mobile homes on lots of less than 6,000 square feet | $1,707 | $2,810 |
| Mobile homes on lots of 6,000 square feet or more | $2,844 | $4,195 |
| Park model RVs | $1,564 | $2,307 |
| Destination RVs* | $1,564 | $2,810 |
| All Other RVs Including Transient RVs | $1,564 | $4,195 |
| Description | Amount |
|---|---|
| Same Day Service (During business hours before 3:00 p.m.) | $60 |
| Same Day Service (After hours service after 3:00 p.m.) | $80 |
| Premise Visit Charge | $60 |
| 3/4″ Temporary Absence Disconnect | $60 |
| 3/4″ Temporary Absence Reconnect | $60 |
| Water Audit or Disputed Meter Reading | $75 |
| Reclaimed Water Follow-up Inspection | $60 |
Surcharge for high strength industrial wastes are calculated and applied pursuant to Section 30 (E), “Wastewater Constituent Limitations,” contained in Polk County Utilities Code Ordinance 10-081 as amended.
| Description | Amount |
|---|---|
| * Less Than 2″ Meter | $60 |
| ** 2″ Meter and Above | $105 |
Reconnection of service will occur after payment of the delinquent balance and all applicable charges for restoration are received at the local office.
* To re-establish residential utility service the total fee cost is $120 (disconnect and reconnect fees).
** To re-establish utility service for meters greater than two inches, the total fee cost is $210 (disconnect and reconnect fees).
Late payment fee is five percent of payment due or $6, whichever is greater.
All payments are due within 20 business days of the current billing statement date. Late fees will occur on any unpaid balance on the 21st business day. Disconnection may occur at any time after the due date of the past due notice.
Please Note: Payments must be received and credited to your account by the statement due date listed on your utility bill by no later than 11:59 p.m. Eastern Standard Time.
Previous Balance: This is an unpaid balance or an over-payment brought forward and included in the total amount due. A bill with a previous unpaid balance is subject to immediate cut-off unless arrangements have been previously made.
Disconnection for non-payment may subject your account to a deposit increase.
Return checks, drafts and rejected credit card payment fees are established by the Polk County Clerk of Courts office and are adjusted from time to time.
Unauthorized Use and/or Tampering with County Equipment Policy
Polk County Ordinance No. 10-081, Ref. Utilities Administration Manual, Section 3.4.5, prohibits tampering with county equipment. Tampering includes, but is not limited to:
- Cutting locks on meters
- Causing damage to the meter or meter box
- Theft of service by any person on a customer’s premises or any evidence of the same
Tampering charges may be assessed in addition to reconnection charges, replacement cost of damaged parts and / or equipment, estimated cost of water and / or wastewater usage not recorded, based on current rates. Chapter 812, Section 812.14, of the Florida Statutes further provides for prosecution of any person(s) who willfully alter, tamper with, knowingly make any connection with, use or receive the benefit from a public utility service. When a meter has been removed for tampering and a new customer applies for service, the appropriate charges for installation of a meter will be assessed.
Conviction of any violation provides for penalties in the amount equal to three times the amount of service unlawfully obtained or $1,000, whichever is greater. Florida Statute 125.69 provides for prosecution which may result in fines up to $500 and 60 days in the county jail for each conviction.
Polk Place Polk County Utilities Customer Billing Statement
How do I pay my utility/water bill in Polk County?
Polk County Utilities offers customers multiple convenient ways to pay their utility/water bills. Return the application with a voided check, U.S. bank account only. You may return the application via fax to (863) 298-4150 or to the address information listed on the automatic bank drafting application. Online through the customer portal
Does Polk County Utilities require a deposit?
Polk County Utilities requires a deposit to establish an account. See the Utilities Rates and Fees link on the Utilities page for deposit fee information or contact Customer Service at (863) 298-4100. The deposit is non-negotiable or transferable between individuals. Checks should be made payable to Polk County Utilities.
What happens if I don’t pay my bills in Polk County?
A bill with a previous unpaid balance is subject to immediate cut-off unless arrangements have been previously made. Disconnection for non-payment may subject your account to a deposit increase. Return checks, drafts and rejected credit card payment fees are established by the Polk County Clerk of Courts office and are adjusted from time to time.
Does Polk County utilities comply with the Safe Drinking Water Act?
Polk County Utilities, which is governed by the Environmental Protection Agency, Florida Department of Environmental Protection and Florida Department of Health in Polk, complies with the Safe Drinking Water Act when delivering clean drinking water to your home or business.