How to Pay Your Potomac Edison Bill by Phone

Paying your monthly electricity bill is an essential responsibility as a Potomac Edison customer While you have various options like paying online, by mail, or in person, paying by phone is one of the quickest and most convenient methods. In this comprehensive guide, we’ll provide the Potomac Edison bill pay phone number and walk through the automated phone payment process step-by-step

Overview of Potomac Edison

Potomac Edison is an electric utility company providing service to over 250,000 customers in Maryland and 151,000 customers in West Virginia. They offer residential, commercial and industrial electric service across both states.

As an electric distribution company and subsidiary of FirstEnergy Corp., Potomac Edison delivers power purchased at wholesale prices to their customers. They maintain overhead and underground power lines, substations, transformers and other infrastructure to provide this delivery.

Potomac Edison bills customers monthly for their electric usage based on monthly meter readings. Payment is due by the due date on the statement to avoid late fees. In addition to online, mail, automatic bank draft and in-person options Potomac Edison offers a highly convenient phone payment method.

Potomac Edison Phone Payment Number

To pay your Potomac Edison electricity bill by phone, you’ll call their automated pay-by-phone system at 1-800-736-3401.

This automated number is available 24/7 for Potomac Edison customers to check their balance and make quick bill payments at any time day or night.

When you call, you’ll simply need to have your 13-digit account number and payment information ready to input into the automated system.

Step-by-Step Guide to Paying By Phone

Follow these simple steps to pay your Potomac Edison electricity bill over the phone:

1. Call 1-800-736-3401 – Potomac Edison’s pay-by-phone number.

2. Select your language preference when prompted. Options include English, Spanish and potentially other languages.

3. When asked, enter your 13-digit Potomac Edison account number. This is located on your monthly bill statement.

4. Verify your name or service address when the automated system recites this information back to you. Say “Yes” if correct.

5. You will then be given your current account balance. The system will ask if you’d like to make a payment. Say “Yes” to proceed.

6. Choose whether you want to pay the full balance due or a different partial payment amount.

7. Select your payment method:

   • For credit/debit card, press 1

   • For electronic check, press 2

8. For card payments, enter your card number, expiration date and CVV security code when prompted.

9. For electronic checks, enter your bank routing and account numbers.

10. Follow any additional prompts to complete and confirm your payment transaction.

11. Make note of your confirmation number at the end for your records.

And that’s it – you’ve just quickly and easily paid your Potomac Edison bill by phone in minutes!

Helpful Tips for Phone Payments

Keep these tips in mind when paying your electric bill via the Potomac Edison pay-by-phone system:

• Have your account number ready to input when calling. This will speed up the process.

• Pay at least 3-5 business days before your due date to ensure the payment is applied on time.

• Say amounts clearly and slowly when prompted so the automated system understands.

• Record your confirmation number at the end to reference if any questions arise.

• Double check your payment amount is what you intended before confirming the transaction.

• Contact customer service if you encounter any technical difficulties with the phone system.

Other Ways to Pay Your Potomac Edison Bill

In addition to phone payments, Potomac Edison offers multiple other payment options including:

• Online – Pay through your online account portal at www.firstenergycorp.com

• Automatic bank draft – Monthly payments automatically deducted from your bank account.

• By mail – Mail check or money order payments to the address on your bill statement.

• In person – Pay with cash, check or credit/debit card at local authorized payment locations.

• Budget billing – Pay a fixed amount each month to even out seasonal highs/lows.

Explore which option best fits your needs for paying your monthly Potomac Edison electricity bill. The phone payment method provides a fast, 24/7 payment solution when you need to quickly pay your bill.

Having Trouble Paying Your Bill?

If you are having difficulty paying your Potomac Edison bill, contact their customer service at 1-800-686-0011 to discuss potential payment arrangements or bill assistance options. Qualifying customers may be eligible for the following programs:

• Deferred payment plans
• Medical certificates
• EUSP – financial assistance grant
• EUSP Arrearage Retirement Assistance – past due bill forgiveness up to $2,000
• MEAP – heating bill grants
• CARES – COVID relief assistance

In addition, Potomac Edison partners with local non-profits and energy assistance programs to help customers in need. Contact them to learn more about these options.

Potomac Edison makes it quick and easy to pay your electricity bill by phone. Simply call 1-800-736-3401 anytime day or night and follow the automated prompts. Have your account number, payment amount and method ready to complete the payment in just minutes. Consider enrolling in budget billing or auto-draft to further simplify bill payment. And contact Potomac Edison if you need help managing bill payments. Using the pay-by-phone method allows fast, convenient bill payment round the clock!